Damaris DOUGAN
Regional manger of operarions at CleanMark- Claim this Profile
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Bio
Credentials
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Career restart training
AAWDC
Experience
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CleanMark | North America
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Canada
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Facilities Services
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1 - 100 Employee
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Regional manger of operarions
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Nov 2019 - Present
Provides leadership of a regional team by providing clarity of vision; prioritizing resources, facilitating alignment of the team, setting high expectations, inspiring commitment, encouraging mutual support, and enabling development opportunities.Analyzes and mitigates risk to the region (relative to security and compliance, federal, state, and local laws and customer requirements).Understands the unique requirements of customers, creating an environment to provide customer service results that exceed expectations and are aligned with company goals.Develop and maintain an alliance with Customer Service to ensure that:Customer Service inquiries are accurately responded to in an immediate fashionInformation is promptly and concisely communicated to Customer Service so correct decisions can be made quickly and precisely.Coordinate with Customer Service and the Vice President of Operations to manage performance of the region’s customer expectations concerning on time performance, electronic signature capture, and efficient load management. All management of personnel, including performance appraisals and continuous feedback; manage disciplinary actions as necessary.Coordinates with Business Development regarding new business opportunities.Meet or exceed business target goals set for Gross Profit Margin and On-Time Performance.Actively promotes safety and security procedures, aligning with Security and Compliance Department on company and customer requirements; promoter of a safe work environmentCultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; development consequences for violations or non-compliance.Highly organized, flexible, and efficient; results-oriented with a mentality to think out-of-the-box.
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Area Manager
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Dec 2017 - Nov 2019
Review and control labor and supply costs assigned for the account. Ensure that actualoperations conform to budgetary standards and sound operational practices. Inspect assigned accounts weekly. Ensure the work performed satisfies operational andcustomer quality standards for account retention by using Quality Assurance Report (QAR) system. Visit customers on a regular basis to maintain satisfactory relationships. Develop work schedules. Assign cleaning personnel to accounts.Major ResponsibilitiesManage Team Leads and/or Front Line EmployeesAssist with hiring employeesSupplement site inspections & follow-up plansScheduling: work loading new and existing accountsWork with OP management team. It is your responsibility to provide the customer with the service we have promised and they deserve. Work closely in a team-like manner with OP management and follow up on tasks generated by the OP management team. (Example: talk with employee because of poor inspection)Assist in building the management team as the need arises and the budget allows, under the direction of OP Senior ManagementReport nightly via a written report. Report accounts for: time, activities and tasks performed/ accomplishedAttend staff meetings held weekly or bi-weekly accounting for time, tasks completed, tasks yet to completed, problem-solving with owners and management teamEvery and all aspects of managing the general operation of the business in your areaWork whatever hours necessary to perform the above duties and any other duties not listed, but required for the business to be successfulClean assigned number of hours on a regular basis or as needed (if applicable)
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Service personnel
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Jun 2017 - Dec 2017
Cleans and disinfects rooms, restrooms, offices, and other common areas within the building environment to established standards.Collects and disposes regular trash and recycle materials.Replenishes, hand soap, hand sanitizers, other supplies as needed.Dust mops floors with microfiber using standard operating procedure.Wet mops floors with disinfectant using microfiber material following standard operating procedure.Handles various types of cleaning chemicals in compliance with applicable regulations and utilizing appropriate personal protective equipment (PPE).Dusts all horizontal and vertical surfaces, furniture, spot wash walls, clean and polish fixtures, air vents, handrails, blinds, windows and sills and other items as required.Performs other like duties as assigned.
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Education
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2021 -
Anne Arundel Community College
GED, Art/Art Studies, General
Community
