Experience

Right at Home Canada

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Care Office Manager

  • Jan 2018 - Present



Right at Home Mississauga

• Care Planner

  • Jan 2018 - Present

  The Right at Home Care Planner is a crucial member of the Care Team. They are the MRP (most responsible person) to our families and clients, in all aspects of a family’s care, care planning, service, service delivery, invoicing, payment and overall client / family experience. In addition, they are the Human Resource Manager and motivator of their Care Teams. The Right at Home Care Planner is the “glue” in the cycle of care, and touches every part of the client care cycle. The Right at Home Care Planner is a crucial member of the Care Team. They are the MRP (most responsible person) to our families and clients, in all aspects of a family’s care, care planning, service, service delivery, invoicing, payment and overall client / family experience. In addition, they are the Human Resource Manager and motivator of their Care Teams. The Right at Home Care Planner is the “glue” in the cycle of care, and touches every part of the client care cycle.



Renewal by Andersen of Greater Toronto

• Sales Administrator

  • Jan 2017 - Feb 2018

  The Sales Administrator supports the Sales Manager (President) in the overall coordination of sales-related functions. This includes communicating with customers, supporting the outside sales team, customer order processing, and general administrative duties.ESSENTIAL DUTIES AND RESPONSIBILITIES include: - Correspond with customers and sales team via phone, email, or other as required- Schedule technical measure appointments- Assist in assigning sales appointments as directed- Process inbound customer orders, ensuring 100% accuracy and complete paperwork- Process customer order ensuring accuracy and to meet timelines on project- Follow-up on missing documentation or other issues related to inbound customer orders- Ensure customer management system is updated appropriately & completely- Track and report on incomplete customer orders- Clarify, diagnose, and resolve customer order issues- Prepare customer correspondence- Identify and implement ways to improve overall level of service- Order and maintain sales tools inventory- Assist in preparation and set up of new sales representatives- Provide technical and general support to sales team- Assist in preparation for sales meetings- Respond to customer (homeowner) inquiries- Greet walk-in customers and provide assistance as required- Demonstrate showroom product samples as required



Center Stage School of the Arts

• Administrative Assistant

  • Apr 2008 - Jan 2018

  • Manage confidential accounting records (Quickbooks), process monthly income & expense records, reports for financial expenses and conducting meetings with bookkeeper.• Website management, CMS management and website update. • Manage confidential accounting records (Quickbooks), process monthly income & expense records, reports for financial expenses and conducting meetings with bookkeeper.• Website management, CMS management and website update.



Full Contact Marketing

• Canada
• Advertising Services
• 1 - 100 Employee

• Administrative Assistant / Project Lead

  • Dec 2012 - Apr 2016

  • Provided support in all aspects of administrative tasks, invoicing, travel arrangements, general support to President, Senior Account Manager and project management team as required.• Managed production flow to ensure projects are delivered on time and on budget for maximum profitability and higher service experience for our clients.• Managed external suppliers to meet standards and expectations – productive relations for both sides.• Developed internal systems to maximize the effectiveness of FCM operations such as social media reports, project profitability report.• Increased mailing campaign system effectiveness and tracking by 75%.



HLB Dominicana

• Outsourcing Department -

  • Nov 2006 - Jul 2007

  • Provided support to Analysts team to create proposals collecting client statistics and general information• Preparation of project proposals depending on client needs and industry regulatory requirements• Participated in creation of reports with service opportunities, procedures, findings and recommendations to improve client’s business processes• Documentation of minutes or interaction with customer to keep tracking of agreements• Preparation of presentations and translation of reports, business cases and other documents from Spanish to English and vice versa



Universidad APEC (UNAPEC)

• Dominican Republic
• Education Administration Programs
• 100 - 200 Employee

• Professor

  • Sep 1997 - Jul 2007

  Subjects: • MS Office Suite (for Administrative Assistants Students)• Excel and Data analysis (for Accounting Students)• MIS (IT Students) Subjects: • MS Office Suite (for Administrative Assistants Students)• Excel and Data analysis (for Accounting Students)• MIS (IT Students)



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Outsourcing Department Consultant

  • Sep 1994 - Jun 2006