Experience

VUBIQUITY

• United States
• Entertainment Providers
• 200 - 300 Employee

• Account Manager, Client Services

  • Dec 2022 - Present

  Toronto, Ontario, Canada - Operational Coordination: Managed and reported on customer initiatives, ensuring compliance with Service Level Agreements. Served as the primary point of contact for operational matters, handling internal and external communications and timelines. - Communication Facilitation: Orchestrated internal and external status calls as required to keep all stakeholders informed and aligned. - Lifecycle Management: Oversaw customer tickets, ensuring smooth tracking and monitoring within the JIRA… Show more - Operational Coordination: Managed and reported on customer initiatives, ensuring compliance with Service Level Agreements. Served as the primary point of contact for operational matters, handling internal and external communications and timelines. - Communication Facilitation: Orchestrated internal and external status calls as required to keep all stakeholders informed and aligned. - Lifecycle Management: Oversaw customer tickets, ensuring smooth tracking and monitoring within the JIRA and Zendesk system. - Collaborative Timelines: Partnered with internal teams to meet product delivery timelines consistently and efficiently.

• Media Operations Technician

  • May 2022 - Dec 2022

  Toronto, Ontario, Canada - Collaborative Asset Management: Coordinated cross-functional efforts with Account Managers, Encoding, NOC, and IT teams to ensure seamless asset transmission and meet client needs. - Efficient Data Handling: Oversaw data transfers through Provider Delivery folders, maintaining data integrity and successful transmissions. - Timely Issue Resolution: Addressed and resolved trafficking and processing challenges promptly, utilizing JIRA for effective escalation. - SLA Adherence and… Show more - Collaborative Asset Management: Coordinated cross-functional efforts with Account Managers, Encoding, NOC, and IT teams to ensure seamless asset transmission and meet client needs. - Efficient Data Handling: Oversaw data transfers through Provider Delivery folders, maintaining data integrity and successful transmissions. - Timely Issue Resolution: Addressed and resolved trafficking and processing challenges promptly, utilizing JIRA for effective escalation. - SLA Adherence and Process Enhancement: Monitored queues, reported on content status, and proactively identified SLA deviations, while also contributing to operational efficiency through documented workflows.



Regal Security Inc.

• Canada
• Security and Investigations
• 200 - 300 Employee

• Assistant Supervisor - Customer Service

  • Sep 2021 - Jun 2022

  - Customer Service Leadership: Led a team of 6-8 customer service representatives along with Supervisor and Manager, fostering their growth and contributing to outstanding team performance. - Relationship Building: Cultivated strong connections with clients and senior leadership, addressing concerns with professionalism and patience. - Effective Communication: Engaged in proactive telephonic correspondence, ensuring smooth and efficient communication both ways. - Issue Resolution and… Show more - Customer Service Leadership: Led a team of 6-8 customer service representatives along with Supervisor and Manager, fostering their growth and contributing to outstanding team performance. - Relationship Building: Cultivated strong connections with clients and senior leadership, addressing concerns with professionalism and patience. - Effective Communication: Engaged in proactive telephonic correspondence, ensuring smooth and efficient communication both ways. - Issue Resolution and Operations: Demonstrated proficiency in resolving customer issues, conducting thorough inventory audits, and providing on-site troubleshooting. Oversaw daily operations, ensuring seamless service delivery and customer satisfaction.

• Customer Service Representative

  • Apr 2020 - Sep 2021

  Toronto, Ontario, Canada - Effective Communication: Skillfully addressed customer inquiries and concerns, maintaining a professional demeanour and utilizing active listening to provide accurate and helpful responses. - Issue Resolution: Expertly resolved customer problems by analyzing situations, proposing solutions, and ensuring timely resolution to enhance customer satisfaction. - Relationship Building: Cultivated positive relationships with customers, demonstrating empathy and a customer-centric approach to… Show more - Effective Communication: Skillfully addressed customer inquiries and concerns, maintaining a professional demeanour and utilizing active listening to provide accurate and helpful responses. - Issue Resolution: Expertly resolved customer problems by analyzing situations, proposing solutions, and ensuring timely resolution to enhance customer satisfaction. - Relationship Building: Cultivated positive relationships with customers, demonstrating empathy and a customer-centric approach to meet their needs and foster loyalty. - Multitasking and Efficiency: Managed a high volume of customer interactions, efficiently navigating systems to record information accurately while delivering personalized service.



Canyon Entertainment Group

• Canada
• Musicians
• 1 - 100 Employee

• Design Coordinator

  • Apr 2021 - Jul 2021

  Toronto, Ontario, Canada - Leadership and Project Management: Led a dynamic team of over 25 Graphic designers, overseeing diverse design projects including Flyers, Album covers, Podcast Squares, and Concert posters. - Project Assignment and Monitoring: Allocated new assignments, meticulously tracked ongoing projects, and delivered constructive feedback on submissions to ensure optimal work quality. - Cross-Functional Collaboration: Worked closely with 3 coordinators and the company president to elevate work… Show more - Leadership and Project Management: Led a dynamic team of over 25 Graphic designers, overseeing diverse design projects including Flyers, Album covers, Podcast Squares, and Concert posters. - Project Assignment and Monitoring: Allocated new assignments, meticulously tracked ongoing projects, and delivered constructive feedback on submissions to ensure optimal work quality. - Cross-Functional Collaboration: Worked closely with 3 coordinators and the company president to elevate work standards and facilitate seamless communication across various departments. - Enhancing Quality and Communication: Collaborated with cross-functional stakeholders to enhance work excellence and foster effective communication strategies, contributing to overall project success. Show less



Dainik Savera News & Media Network

• India
• Newspaper Publishing
• 1 - 100 Employee

• Video Editor

  • Mar 2018 - Apr 2019

  Jalandhar, Punjab, India - Fast-Paced Editing Expertise: Managed tight deadlines while editing news and entertainment packages. Added visual effects, transitions, and colour correction, along with essential noise filtering and audio balancing. - Technical Support and Encoding: Provided technical assistance to colleagues, assisting with audio and video file encoding and transcoding on various occasions. - Media Asset Management: Curated and organized a comprehensive library of media assets featuring political… Show more - Fast-Paced Editing Expertise: Managed tight deadlines while editing news and entertainment packages. Added visual effects, transitions, and colour correction, along with essential noise filtering and audio balancing. - Technical Support and Encoding: Provided technical assistance to colleagues, assisting with audio and video file encoding and transcoding on various occasions. - Media Asset Management: Curated and organized a comprehensive library of media assets featuring political figures and entertainment personalities. Acquired, cataloged, and stored audio, video, and image footage in the company's database. - Detail-Oriented Cataloging: Meticulously ensured accurate and efficient organization of media assets, contributing to the accessibility and usability of vital resources for the team. Show less



UrbanClap Technologies India Pvt. Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Event Photographer

  • Jul 2016 - Jul 2017

  Delhi, India - Captured dynamic event moments with precision, translating emotions into impactful images. - Seamlessly covered diverse events, showcasing versatility in capturing various atmospheres. - Ensured high-quality event photography through skillful composition and lighting techniques. - Delivered prompt image delivery, maintaining client satisfaction with efficient post-event processing.