Damandeep Singh

Account Manager at BF Games
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Contact Information
us****@****om
(386) 825-5501
Location
Il Gżira, Malta, MT
Languages
  • English Professional working proficiency
  • Hindi Native or bilingual proficiency
  • Punjabi Native or bilingual proficiency
  • Czech Elementary proficiency

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5.0

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Kristyna B.

Damandeep is a great colleague, hard-working individual and a great addition to the Sales Team at Endorphina. It's a real pleasure to work along with such a talented person.

Kapil Arora

Damandeep is extremely talented and hardworking individual. He is a keen learner and very adaptive to changes in the organisation. I wish him best for his future endeavours!

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Credentials

  • Salesforce for Marketers
    LinkedIn Learning
    Aug, 2021
    - Oct, 2024
  • AML/CFT Training
    AML/CFT Compliance Solutions by Diligex
    Dec, 2020
    - Oct, 2024
  • Certificate A Responsible Gaming Training for customer agents and operators.
    Gluecksfall - Safer Gambling Association
    Nov, 2020
    - Oct, 2024
  • Inbound Sales Certificate
    HubSpot Academy
    Sep, 2020
    - Oct, 2024

Experience

  • BF Games
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Account Manager
      • May 2023 - Present

      - Managing a portfolio of key accounts - Building and maintaining relationships with clients - Identifying new business opportunities - Monitoring industry trends and competition - Providing timely and accurate reports - Collaborating with cross-functional teams - Resolving client issues - Representing company in Expos and conferences. - Managing a portfolio of key accounts - Building and maintaining relationships with clients - Identifying new business opportunities - Monitoring industry trends and competition - Providing timely and accurate reports - Collaborating with cross-functional teams - Resolving client issues - Representing company in Expos and conferences.

  • Aspire Global
    • Malta
    • Software Development
    • 100 - 200 Employee
    • CRM Manager
      • Apr 2022 - Apr 2023

      • Monitoring and maximizing customer lifetime value strategies, ensuring maximum profitability. • Overseeing and analyzing campaign performance. • Performing end-to-end monitoring of campaign execution & performance. • Building & creating CRM email templates and marketing materials. • Understanding of players’ journeys within online gaming. • Undertaking Marketing task or responsibility as required and executing it. • Monitoring and maximizing customer lifetime value strategies, ensuring maximum profitability. • Overseeing and analyzing campaign performance. • Performing end-to-end monitoring of campaign execution & performance. • Building & creating CRM email templates and marketing materials. • Understanding of players’ journeys within online gaming. • Undertaking Marketing task or responsibility as required and executing it.

  • NEO.bet
    • Germany
    • Spectator Sports
    • 1 - 100 Employee
    • Customer Operations & CRM Manager
      • Nov 2020 - Apr 2022

      - Building automation scenarios. - Maximizing customer lifetime value strategies. - New Marketing methods to meet customer's need. - Analysing marketing metrics( conversion rates, web analytics etc.) - Run promotional events and campaigns. - Customer surveys - Building automation scenarios. - Maximizing customer lifetime value strategies. - New Marketing methods to meet customer's need. - Analysing marketing metrics( conversion rates, web analytics etc.) - Run promotional events and campaigns. - Customer surveys

  • Tabella s.r.o.
    • Czechia
    • Advertising Services
    • 100 - 200 Employee
    • Customer Relationship Management Specialist
      • Mar 2019 - Sep 2020

      - Making and developing item or promoting ventures in a B2C I-gaming business- Worked closely with online development team, graphic designers and content teams to design attractive promotions. - Proficient level in HTML and CSS - Obtained experience in C.R.M, Database systems, Bonus Admin and advance promotional tools.- Knowledge of marketing tools and analytical systems with Emails, Push and SMS. - Built strong project management skills, time management skills and worked on analytical thinking.- Productive and profitable result shown in less period of time. Show less

    • Customer Service Representative
      • Jul 2018 - Feb 2019

      Deal with the players directly and tried my best to provide useful information, respond to their queries, and help to resolve them. - Managed to achieve team goals every month.- Achieved highest QA around 96% (consecutively) every month.- Responsible and punctual.- Gained knowledge about Online Gaming and E-business.- Solving issues and delivering convincing solutions through chats and emails.

Education

  • Czech University of Life Sciences Prague
    Bachelor's degree, Business Administration and Management
    2017 - 2020
  • G.R.D. Academy
    High School Diploma, Business/Commerce

Community

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