Experience

CW RESOURCES INC

• United States
• Non-profit Organizations
• 1 - 100 Employee

• National SR Human Resources Generalist

  • Apr 2021 - Present

  https://www.cwresources.org/ * Supporting AK-AL-CA-CT-DC-IL-MD-NY-OH-RI-VA- *Maintains full accountability of all aspects of the Employee Life Cycle for 25 contracts across over 10 states. Represents more than 500 employees of varying capability and disability status who work in an integrated workforce, empowering them through unique employment opportunities. *Expertly performed HR recruiting tasks, implementing diverse recruiting strategies in order to fulfill government and contract requirements. Conducts job fairs, meet-and-greets with governmental departments and partners, as well as employment and vocational and rehabilitation agencies to achieve and maintain AbilityOne requirements. *Built strong cross-departmental relationships while interacting with staff, advising on policies, procedures and legal requirements, educating employees, assigning training, and supervising a team of HR Generalists in the DC area. *Conducts investigations, and follows up Ethics hotline complaints while maintaining the strictest discretion and confidentiality. *Cultivated, developed and executes implementing policies, handbooks, job descriptions, training programs, and other initiatives to meet the company's needs. *Strategically performed a qualitative and quantitative analysis to highlight problematic areas. Devises data-driven solutions to resolve work-related problems in a timely and efficient manner. Show less



ABM Industries

• United States
• Facilities Services
• 700 & Above Employee

• Human Resources Manager / Business Partner

  • 2019 - Apr 2021

  TRAINING & DEVELOPMENT | REGULATORY COMPLIANCE | QUALITY ASSURANCE ON-BOARDING PROCESS MANAGEMENT | EMPLOYEE ACQUISITION & RETENTION • Earned promotion to HR manager and oversee North Carolina industry divisions (Aviation, Builiding & Industry, Technology & Manufacturing) and maintained oversight of Healthcare non-acute division across Virginia, Maryland, Georgia, and Washington D.C. as the HR Business Partner. • Oversee daily responsibilities, such as quality assurance activities, while leading confidential employee investigations regarding harassment allegations, work-related complaints, and Benefits – FMLA. • Exhibit advanced auditing acumen, analyzing statistical data, highlighting root-causes of staff issues, and devising data-driven solutions to revitalize organization's personnel policies and practices. • Deliver translation services to internal divisions and personnel by leveraging bilingual fluency in the English and Spanish languages while thriving within a multicultural environment. • Achieve team synergy and improve performance, efficiency, effectiveness, productivity, and profitability while enhancing employee retention rate and streamlining communications between management and employees. • Supervise on-boarding process lifecycle, including I-9/E compliance verification while verifying candidates’ data and ensuring on-boarding process alignment with Healthcare clients’ requirements. • Deliver value-added support with startup projects for acute and non-acute healthcare clients in VA. • Engage in union engagements, managing negotiations, and fostering relations in compliance with CBA rules. • Provide training for management personnel regarding interviewing and hiring best practices, innovative counseling, documenting performance issues, and utilizing the HRIS system. • Performed and facilitated coaching and development for new / existing staff members, along with reviewing employee documentation to identify improvement areas. Show less



Britepaths (formerly Our Daily Bread, Inc.)

• Bilingual Operations Assistant

  • Jul 2018 - Jan 2019

  • Performed a variety of administrative and clerical duties which included answering phones, contacting clients (survey intake); participating in fundraising activities and community outreach at different locations. • Assisted with the holiday program information collected by the social workers, presentations, or documents that needed to be translated into Spanish. Organized, maintain, and update the system and office records. . Participated in the Network Up program, a short-term mentoring opportunity that pairs under or unemployed women and men with a mentor who is a professional in their mentee's desired job sector. Show less



Rubell Hotel Collection

• Assistant General Manager

  • 2018 - 2018

  CUSTOMER SERVICES | INVENTORY MANAGEMENT | PERSONNEL DEVELOPMENT HR MANAGEMENT | PERFORMANCE EVALUATION | TRAINING & DEVELOPMENT • Cultivated relations with vendors and third-party contractors such as suppliers, booking engines, and food providers, coupled with excellent leadership abilities, directing a team of (50) union and non-union members. • Turned-around underperforming Front Office team, thus improving hotel’s online ranking by six positions within a five-month period while crafting, designing, and executing employees’ packages for on-boarding. • Increased client experience via excellent services and receiving stellar feedback from ownership while managing daily customer services, food & beverage inventory, housekeeping, and front office maintenance. • Performed HR management duties, executing staff training, performance evaluation, and incentive strategies while hiring, on-boarding, training, coaching, motivating, and developing guest service associates. • Devised data-driven recommendations to resolve work-related problems while strategically performing qualitative and quantitative analysis to highlight problematic issues. • Enhanced personnel skills in tracking guests regarding revenue collections and room occupancy / availability while training and developing new and existing staff on advanced IT software. • Evaluated training program performance, creating and maintaining training records, ensuring development of highly-competitive agents, and executing improvement plans to ensure alignment with program objectives. • Managed employees’ schedules, department phone lists, and business card orders, and wrote departmental employee announcements. Show less



Crowne Plaza National Airport- B. F. Saul Company Hospitality Group

• Assistant General Manager

  • 2015 - 2018

  QUALITY ASSURANCE | SERVICE DELIVERY | REGULATORY COMPLIANCE | FORECASTING PROFITABILITY OPTIMIZATION | PAYROLL | LABOR MANAGEMENT | REVENUE GENERATION • Steered quality assurance efforts, delivering premium service and standards in compliance with brand’s policies and conducted inspections and guest satisfaction surveys, thus achieving (98.4%) QA (2016). • Won multiple awards (2016), including Moneymaker Award, Remarkable Rev Par Performance, Biggest Mover Online Reputation, Remarkable Outlet Sales, and Team Members Satisfaction Award. • Collaborated with the sales team, planning weekly, monthly, and annual budgets, forecasts, and business strategies while interacting with the revenue manager to implement strategies, thus maximizing profitability. • Generated revenue forecasts with the leadership team and adjusted departmental expenses while overseeing payroll processing and labor management, reviewing accounts P&R, and accurately releasing payroll. • Drove corporate safety programs while organizing and attending monthly “Safety & Green Committee Meetings” providing insights based on data collected during hotel building inspections. • Supported hotel’s sales and negotiated mutually-beneficial agreements to foster client relationships. • Supervised diversified, international, and intercultural team while leading the internship program Show less



Pillar Hotels and Resorts (formerly Archon Hospitality)

• Assistant General Manager

  • 2012 - 2015

  **Task force General Manager-Courtyard Wichita East. Wichita. Kansas (2015) **Task force General Manager- Manager’s trainer. Courtyard Brown Deer Milwaukee (2014) • Won Marriott Platinum Circle Award for being in the top 5% of the brand regarding guest satisfaction. • Oversaw accounts payable, accounts receivable, cash reconciliation, and bank transitions while improving guest satisfaction, thus becoming the #1 hotel of Pillar Hotels for the fourth quarter (2013). • Recruited and selected departmental positions to ensure consistency in administering direction and development of quality, depth, growth, and maintenance of positive motivation, morale, and efficiency. • Acquired comprehensive knowledge of department policies and service procedures, coupled with hotel features and services; room types, rates, special packages, and promotions; daily arrivals, departures, and room availability; and scheduled in-house group activities. • Administered performance evaluations for all departmental employees, along with steering and directing pre-shift meetings to review information pertinent to business requirements. • Promoted positive guest relations while responding to anticipated guests’ and employees’ needs. • Reviewed and responded to operational and administrative hotel needs while orchestrating weekly, monthly, quarterly, and annual departmental financial and payroll forecasts. Show less



Aloft Dulles Airport North at PM Hospitality Strategies, Inc.

• Task Force Director of Operations / Operations Manager

  • 2010 - 2011

  Director of Operations - Task force - Comfort Inn, Capital Beltway -PM Hospitality Strategies, Inc. • Supported program’s staff with drafting and editing summaries and briefing documents, along with internal / external correspondence, presentations, and documents for Spanish translation. • Prepared and updated Food and Holiday Program office record while performing administrative and clerical duties, including answering phones and contacting social workers to request clients’ referral updates. Operations Manager at Aloft Dulles Airport North Hotel – Ashburn, VA • Won “Complex Manager of the Year” 2010 (Aloft Dulles Airport North - Hilton Garden Inn Dulles North). • Steered Task Force as Director of Operations for Comfort Inn Capital Beltway, Beltsville, MD for 3 months. • Showcased advanced knowledge of departmental policies and service procedures while overseeing operations across the front office, housekeeping, food and beverage, and accounting departments. • Maximized guests experience through personalized approach and promoted professional work environment. • Completed daily property walk-through, and observed staffing attitude, service appearance, merchandising, organization, cleanliness, inventories, and equipment. • Oversaw accounts payable, accounts receivable, cash reconciliation, and bank transitions. Show less



Starwood Hotels and Resorts Worldwide Inc.

• Service Express Manager / Service Express Supervisor / Assistant Front Office Manager

  • 2004 - 2008

  Service Express Manager at The Westin Alexandria (2007–2008) • Administered performance evaluations for departmental employees and conducted pre-shift meetings. • Interviewed and selected departmental positions to ensure consistency in administering direction of quality, depth, and maintenance of positive motivation, morale, and efficiency. • Reviewed and managed daily operational and administrative hotel needs while preparing monthly, quarterly, and annual departmental financial and payroll forecasts. Service Express Supervisor / Assistant Front Office Manager – Pre Opening at The Westin Arlington Gateway (2006–2007) • Optimized and enhanced GSI (Guest Satisfaction Index) up to the #1 Westin in America (2007). • Supervised front office, PBX, room service, and club lounge operations of a full-service hotel. • Coordinated work schedules while organizing workflow, training new associates, and mentoring a staff of 20 to ensure optimal levels of guest and associate satisfaction. • Facilitated informed decisions as the team lead and supervisor to meet standards and performance goals. Guest Service Manager Trainee -Front Office Supervisor at The Westin Embassy Row Hotel (2004–2006) • Supervised departments with 50 union associates, three supervisors, and an assistant manager. • Hired, trained, and retained associates across managed departments while providing evaluations, coaching, and mentoring for team members, along with creating and implementing training and development plans. • Maximized selling strategies and managed completion of performance evaluations, goal setting, counseling assignments, and career development activities. • Managed schedules, payroll, and expenses to maintain budget while conducting monthly mock audits for loss prevention as well as working with third-party intermediaries to maximize revenue. Show less