Experience

St. Pancras Renaissance Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Night Manager

  • Oct 2022 - Present

  As the Night Manager at St. Pancras Renaissance Hotel, I am responsible for the hotel and the guestsduring the night shift, and I also oversee the night team and other departments at night. I also managethe recruitment for the night department also train and develop the night team. Act as the first pointof contact for guest queries during the night department. Provide efficient handover for the night andday teams. As the Night Manager at St. Pancras Renaissance Hotel, I am responsible for the hotel and the guestsduring the night shift, and I also oversee the night team and other departments at night. I also managethe recruitment for the night department also train and develop the night team. Act as the first pointof contact for guest queries during the night department. Provide efficient handover for the night andday teams.


The Grand Hotel Birmingham
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Night team leader

  • Jan 2022 - Aug 2022

M&C - Millennium & Copthorne Hotels Plc Horley
• Assistant Front Office Manager

  • Aug 2021 - Jan 2022

COPTHORNE HOTEL (BIRMINGHAM) LIMITED
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Night Duty Manager

  • Nov 2019 - Sep 2021


SIA Security Services

• United States
• 1 - 100 Employee

• Supervisor

  • Apr 2018 - Jan 2020

• Team Supervisor

  • Jan 2018 - Jan 2020

  We ensuring a highest levels of customer care at all times, and respond and report on all security incidents. We manage first aid emergencies, including fire evacuation, and physical interventions. We also carry out any other duties as directed by Managers or supervisors. I have worked in Chelsea FC and West Ham United stadium.#Patrolling internally and externally of premises.#Bag searching.#Traffic management.#Health and Safety / Fire checks.#Event & Tours duties.



54 Queen's Gate Hotel

• Hotel Night Manager

  • Feb 2019 - May 2019

  As the Night Manager, I take responsibility for the hotel and the guests during my shift, and I also recruit, manage, train and develop the night team, provide detailed and efficient handovers for the day team and bring fresh ideas and input to the team. As the Night Manager, I take responsibility for the hotel and the guests during my shift, and I also recruit, manage, train and develop the night team, provide detailed and efficient handovers for the day team and bring fresh ideas and input to the team.



The Royal Trafalgar Hotel - London

• Hotel Night Manager

  • Apr 2018 - Oct 2018

  As the Night Manager I take responsibility for the hotel and the guests during my shift, and I also recruit, manage, train and develop the night team, provide detailed and efficient handovers for the day team and bring fresh ideas and input to the team. As the Night Manager I will oversee the supervision of the front office team during the night hours and ensure that excellent service is delivered at all times. I also act as first point of contact for guest queries during this time and ensure that Night Audits are completed. I am also expected to maximise room occupancy and best rates and promote hotel services and facilities, I was also awarded employee of the month in July. #Prepare new manuals for the new receptionists. #Cover day shifts as well. #Leading, monitoring, and providing guidance and support to the team. #Motivating and inspiring the team for offering service of exceptional quality. #Maintain effective communication with all related departments to ensure smooth device delivery. #Train and supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner. #Evaluate the job performance #Resolve guest problems #Making reservations. Show less



ODEON Cinemas Group

• United Kingdom
• Entertainment
• 700 & Above Employee

• Cinema Duty Manager/ Building Manager/ GES

  • Apr 2014 - Nov 2017

  I'm a self-motivated person driven to work hard to attain my goals. The ability to overcome obstacles and follow things through to completion has always been a strong point of mine, which is why I've managed to thrive in such a competitive industry with in the Odeon cinemas. My previous job working as an ODEON Cinema Duty Manager provided me with the ideal experience for this position. For five years working in the Customer Service industry, I developed many of the skills required for this job. I believe my skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. During my time working in ODEON Cinema, I realised just how much I enjoyed helping people out and ensuring that our visitors were not only well taken care of, but that their experience was a positive one. I’m excited by the prospect of bringing this same level of commitment and enthusiasm to this new and exciting opportunity and I think this position is a great fit for me. I believe that my familiarity with the Customer Service industry would make me a good fit for this position. My people skills, which have helped me develop great relationships with senior managers and team members alike, and I’m driven to deliver high-quality work. I think that my experience in Retail and Customer Service with in the cinema industries and my ability to work autonomously make me a good match for this position. As a manager I always try to lead by example, and motivating the team, as managers we also recognise individuals that go the extra mile for our guests. Show less