Experience

Rocky Mountain Reserve

• Provo, Utah, United States

• Customer Service Representative

  • Jun 2021 - Present

  - Provide solutions to participants - Answer questions about insurance and health benefits - Help in de-escalating frustrated customers - Work and collaborate in a team environment - Provide solutions to participants - Answer questions about insurance and health benefits - Help in de-escalating frustrated customers - Work and collaborate in a team environment



Reach

• United States
• Telecommunications
• 1 - 100 Employee

• Account Executive

  • Jun 2019 - Mar 2020

  - Provided dental solutions to dental offices all over the country. - Communicated with various dentists and practice owners on a daily basis. - Used various computer programs and software such as HubSpot. - Met needs of customers by performing cost-benefit and needs analysis.- Prioritizing, time management and organizational skills.

• Remote Hygiene Coordinator Team Lead

  • Feb 2019 - Jun 2019

  - Made outbound calls to schedule re-care patients.- Led sales floors in number of appointments scheduled.- Trained and led a team in reaching goals and hitting quota. - Gained knowledge in using different types of practice management software systems for dental offices.



Vivint Smart Home

• Provo, Utah Area

• Account Manager

  • Sep 2018 - Feb 2019

  - Offered customer support over the phone. - Managed and oversaw many different accounts. - Helped customers with financing and budgeting for the product. - Trained new employees. - Established, developed and maintained positive business and customer relationships. - Offered customer support over the phone. - Managed and oversaw many different accounts. - Helped customers with financing and budgeting for the product. - Trained new employees. - Established, developed and maintained positive business and customer relationships.