Dallas Farruggia
Senior Manager, Contact Center Solutions Engineering - Verticals at Twilio- Claim this Profile
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Bio
William Gay
I am currently a Sales Engineering manager who was a Sales Engineer reporting to Dallas for just over 2 years. Dallas is a strong manager who takes care of his people and knows how to build consensus on team meetings. He also knows how to build very strong teams – people who fit the culture and help each other to become a very high achieving group. Dallas and I interacted on a human level – not just focused on work and priorities but knowing and understanding who I was and what motivates me as well as providing multiple projects which I could focus on to help increase my own brand within the company. Dallas is quick to praise and recognizes achievements but doesn’t hesitate to ask questions and challenge you and your thinking. I think Dallas is an incredible leader and would be an asset anywhere he chooses to go lead.
Matt LaHatt
It is rare to find a leader like Dallas that actively cares for every person on his team, executes on leading that team to succeed in their mission, and purses the larger goals of the organization. I had the pleasure of working with and for Dallas at RingCentral for four years. He helped me achieve my goal of becoming a Team Lead for our Enterprise SE team in the West. Dallas' ability to help and motivate his teams is outstanding. Everyone loved being on his team. He's a hardcore Chicago Bears fan, but he never lets that get in the way of work. Any company looking for a great leader should strongly consider Dallas.
William Gay
I am currently a Sales Engineering manager who was a Sales Engineer reporting to Dallas for just over 2 years. Dallas is a strong manager who takes care of his people and knows how to build consensus on team meetings. He also knows how to build very strong teams – people who fit the culture and help each other to become a very high achieving group. Dallas and I interacted on a human level – not just focused on work and priorities but knowing and understanding who I was and what motivates me as well as providing multiple projects which I could focus on to help increase my own brand within the company. Dallas is quick to praise and recognizes achievements but doesn’t hesitate to ask questions and challenge you and your thinking. I think Dallas is an incredible leader and would be an asset anywhere he chooses to go lead.
Matt LaHatt
It is rare to find a leader like Dallas that actively cares for every person on his team, executes on leading that team to succeed in their mission, and purses the larger goals of the organization. I had the pleasure of working with and for Dallas at RingCentral for four years. He helped me achieve my goal of becoming a Team Lead for our Enterprise SE team in the West. Dallas' ability to help and motivate his teams is outstanding. Everyone loved being on his team. He's a hardcore Chicago Bears fan, but he never lets that get in the way of work. Any company looking for a great leader should strongly consider Dallas.
William Gay
I am currently a Sales Engineering manager who was a Sales Engineer reporting to Dallas for just over 2 years. Dallas is a strong manager who takes care of his people and knows how to build consensus on team meetings. He also knows how to build very strong teams – people who fit the culture and help each other to become a very high achieving group. Dallas and I interacted on a human level – not just focused on work and priorities but knowing and understanding who I was and what motivates me as well as providing multiple projects which I could focus on to help increase my own brand within the company. Dallas is quick to praise and recognizes achievements but doesn’t hesitate to ask questions and challenge you and your thinking. I think Dallas is an incredible leader and would be an asset anywhere he chooses to go lead.
Matt LaHatt
It is rare to find a leader like Dallas that actively cares for every person on his team, executes on leading that team to succeed in their mission, and purses the larger goals of the organization. I had the pleasure of working with and for Dallas at RingCentral for four years. He helped me achieve my goal of becoming a Team Lead for our Enterprise SE team in the West. Dallas' ability to help and motivate his teams is outstanding. Everyone loved being on his team. He's a hardcore Chicago Bears fan, but he never lets that get in the way of work. Any company looking for a great leader should strongly consider Dallas.
William Gay
I am currently a Sales Engineering manager who was a Sales Engineer reporting to Dallas for just over 2 years. Dallas is a strong manager who takes care of his people and knows how to build consensus on team meetings. He also knows how to build very strong teams – people who fit the culture and help each other to become a very high achieving group. Dallas and I interacted on a human level – not just focused on work and priorities but knowing and understanding who I was and what motivates me as well as providing multiple projects which I could focus on to help increase my own brand within the company. Dallas is quick to praise and recognizes achievements but doesn’t hesitate to ask questions and challenge you and your thinking. I think Dallas is an incredible leader and would be an asset anywhere he chooses to go lead.
Matt LaHatt
It is rare to find a leader like Dallas that actively cares for every person on his team, executes on leading that team to succeed in their mission, and purses the larger goals of the organization. I had the pleasure of working with and for Dallas at RingCentral for four years. He helped me achieve my goal of becoming a Team Lead for our Enterprise SE team in the West. Dallas' ability to help and motivate his teams is outstanding. Everyone loved being on his team. He's a hardcore Chicago Bears fan, but he never lets that get in the way of work. Any company looking for a great leader should strongly consider Dallas.
Credentials
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MEDDPICC Certification
Twilio FlexApr, 2023- Nov, 2024 -
MEDDPICC Certification
Twilio FlexApr, 2023- Nov, 2024 -
SOAR - Establishing Credibility with an Executive
TwilioFeb, 2023- Nov, 2024 -
Twilio Customer Engagement Platform Pitch
TwilioMar, 2022- Nov, 2024 -
CompTIA Networking +
CompTIAAug, 2013- Nov, 2024
Experience
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Twilio
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United States
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Software Development
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700 & Above Employee
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Senior Manager, Contact Center Solutions Engineering - Verticals
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Sep 2022 - Present
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Sr. Manager Enterprise Solutions Engineering
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Dec 2021 - Sep 2022
Direct and launch creation and execution of sales strategy for key customers and partners. Lead team of seven Enterprise SEs, actively managing growth and development. Oversee top accounts and opportunities for 10k+ customers, managing technical sales and escalation processes in collaboration with sales leaders. Identify and track product and solution gaps. Serve as advocate and trusted advisor.
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RingCentral
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr. Manager, Enterprise Solutions Engineering (Central US/Canada/Education)
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Apr 2021 - Dec 2021
Recruited and hired 8-13 enterprise solutions sales engineers to support sales teams spanning locations within North America and Canada in areas of retail, healthcare, and higher education verticals. Oversaw onboarding, training, and daily management. Facilitated weekly team meetings focused on enterprise segment, AVP, and RVP sales. Served as “go-to” leader. -Helped develop a new SE organization processes comprised of story boarding, value engineering, post sales process, and sales team cadence. Efforts resulted in an increased win percentage and full stack selling. -Collaborated with AVP and RVP sales leaders to identify target accounts. Strategized sales proposals, successfully closing 57% of prospects. -Increased win rates of POCs from 52% to 77% in 2021 via intensive customer relations for 10k+ customers. -Landed high-value customers, improving TCV by strategically focusing on largest customers with greater than 2,000 users. Show less
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Manager, Enterprise Solutions Engineering (NW/SW/Central US)
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Apr 2019 - Apr 2021
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Team Lead, Sr. Enterprise Solutions Engineer (NW/SW/Central US)
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May 2018 - Apr 2019
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Enterprise/Majors Sales Solutions Engineer
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Nov 2014 - Jun 2018
Supported sales and technical customer facing sales presentations. Ensured successful pre- and post-sales customer implementation. Oversaw new hire technical training, network and infrastructure solution support, and SaaS/UCaas product demos. Served as Subject Matter Expert (SME) for Contact Center and Professional Services Implementation.
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Integra
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United States
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Telecommunications
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700 & Above Employee
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Enterprise Sales Manager
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May 2014 - Oct 2014
Led team of seven, overseeing recruitment and hiring of enterprise sales professionals tasked with new acquisition sales. Strategized and targeted C-Level executives within the Enterprise space. - Conducted 30+ hours weekly in field, prospecting key accounts and submitting customized pitches. - Shadowed representatives on 40+ sales calls monthly, training team members on sales approaches and closing techniques.
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Enterprise Sales Engineer
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Apr 2013 - May 2014
Headed sales and technical presentations for 40+ customer meetings monthly as an SE. Served as Subject Matter Expert (SME) for Strategic Product Set including Sip Trunking, Hosted Voice, MPLS, E-Line/E-LAN, Managed Firewall/CFS, Hosted Exchange, Managed Telephone Systems, EoC, and Fiber. Lead customer facing demonstrations utilizing technical consultative sales approaches earning trust and building pipeline comprised of enterprise customers. - Averaged 108% to plan, securing position of SE of the Quarter.- Became first team member to complete the CompTIA - Networking + certification. Show less
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Sales Manager
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Dec 2010 - Mar 2013
Managed North Denver market territory for small to mid-sized businesses. Recruited, hired, and trained business account team. - Achieved 136% to plan in 2011 and 127% to plan in 2012. Results led to being awarded MVP out of 50 nominees. - Team ranked #1 out of six in region for 20 out of 26 months, securing status as UCC Belt Winner. Managed North Denver market territory for small to mid-sized businesses. Recruited, hired, and trained business account team. - Achieved 136% to plan in 2011 and 127% to plan in 2012. Results led to being awarded MVP out of 50 nominees. - Team ranked #1 out of six in region for 20 out of 26 months, securing status as UCC Belt Winner.
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Integra
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United States
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Telecommunications
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700 & Above Employee
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Sales Manager
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Apr 2006 - Dec 2010
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Network Communication Specialist (Account Executive)
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Oct 2004 - Apr 2006
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Education
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2008 - 2011
University of Phoenix
BSM, Management
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