Experience

Courthouse Hotel

• Hospitality

• Duty Manager

  • Jun 2022 - Present

  Setting revenue and guest satisfaction targets and ensuring that these are met Managing budgets and finances and controlling expenditure Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied Recruiting, training and managing a hotel’s employees Carrying out regular inspections of a hotel’s property and amenities and organising necessary maintenance Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place Implementing and reviewing standard operating procedures to continuously improve a business Proactively seeking opportunities and ways to maximise revenue and develop service delivery Monitoring employee performance and offering regular evaluation meetings designed to improve service Show less



Double Glazed

• United Kingdom

• Customer Support Advisor

  • Oct 2020 - Jun 2022

  Answering customer enquiries. Providing information about products or services. Making product suggestions and recommendations. Responding to customer complaints. Feeding issues back to the wider business. Issuing refunds. Front office manager, Hot Answering customer enquiries. Providing information about products or services. Making product suggestions and recommendations. Responding to customer complaints. Feeding issues back to the wider business. Issuing refunds. Front office manager, Hot



Hotel batra continental

• Front Office Manager

  • Jan 2018 - Aug 2020

  Managing and training his front office staff. Dealing with guests. Arranging Staff Scheduling. He also making sure that the front office runs smoothly and effectively. Organising company events or conferences. Dealing with correspondence, complaints and queries. Preparing letters, presentations and reports. Managing office budgets. Managing and training his front office staff. Dealing with guests. Arranging Staff Scheduling. He also making sure that the front office runs smoothly and effectively. Organising company events or conferences. Dealing with correspondence, complaints and queries. Preparing letters, presentations and reports. Managing office budgets.



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Jun 2017 - Dec 2017

  Assist in the daily operations of the front desk, lobby, and guest services areas.Ensure the satisfaction of guests by responding promptly to their needs and questions.Train and supervise front office staff and monitor their performance to maintain high levels of productivity and quality.Manage room reservations and allocations, and assign duties to team members to ensure smooth running of the hotel operations.Prepare and manage budgets, and keep records of financial transactions in the front office.Address any customer complaints or concerns and resolve them in a professional and courteous manner. Develop and implement policies and procedures to ensure a safe and secure environment for guests and staff.Coordinate with other departments within the hotel or resort to provide seamless services and facilities to guests.Maintain an effective communication system with guests, staff, and management to ensure efficient processing of information and quick resolution of issues.Demonstrate a strong commitment to hospitality, service excellence, and teamwork.Maintained spotlessly clean front-of-house areas, creating positive first impressions in line with premium brand values.Led by example in delivering faultless customer care throughout guest stays, effectively improving overall service provisions.Improved guest satisfaction ratings through improved staff development and training programmes.Monitored staff performance levels, providing additional training as needed to aid personal and team development. Show less

• Management Trainee

  • May 2016 - May 2017

  As a hotel management trainee, I learned in-depth knowledge of all departments from experts and higher-level managers.things are mention below that i have gain in my Management Trainee.* Front Office * Registration of guests and assigning rooms * Maintain an inventory of reservation, vacancies and room assignments * Answer enquiries regarding hotel services, provide assistance and respond to guests’ complaints* Food & Beverage * Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beverages * Answer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment. * Co-coordinating with team workers to plan events, parties etc.* Housekeeping * Responsible for maintaining the hygiene and appearance of the hotel * Servicing and maintaining the guest rooms and replenishing stock as and when needed. * Providing service items to guest rooms upon requests from the guests* Food Production * Preparation of simple food items like vegetable preparation, salads, cold starters etc. * Work according to established health and safety guidelines. Kept the kitchen area clean and hygienic. * Keep a check on stock and order for replenishments as and when necessary.* Sales * Selling room rights to individuals, corporate. Show less

• Internship Trainee

  • Apr 2014 - Nov 2014

  Best intern of the year. Best trainee in Kempinski world Gourmet summit 2014 and got job appraisal letter from Kempinski ambience hotel New Delhi Best intern of the year. Best trainee in Kempinski world Gourmet summit 2014 and got job appraisal letter from Kempinski ambience hotel New Delhi