Daliso Daka
Client Services Executive at TBWA\ Altitude- Claim this Profile
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English -
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Swahili -
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Setswana -
Topline Score
Bio
Credentials
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Business Analytics Specialization
Wharton OnlineMay, 2023- Nov, 2024 -
Excel Skills for Business: Intermediate I
CourseraMay, 2019- Nov, 2024 -
Excel Skills for Business: Essentials
CourseraApr, 2019- Nov, 2024 -
Intermediate Certificate in Financial and Management Accounting
ACCAJan, 2014- Nov, 2024 -
Product Management First Steps
LinkedIn LearnJun, 2023- Nov, 2024 -
Product Management Insight
LinkedIn LearnJun, 2023- Nov, 2024 -
Viral Marketing
LinkedIn LearnMay, 2023- Nov, 2024 -
Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
CertiProfFeb, 2021- Nov, 2024
Experience
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TBWA\ Altitude
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Zambia
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Advertising Services
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1 - 100 Employee
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Client Services Executive
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Jun 2023 - Present
Create and present marketing plans, gather and analyze marketing data, manage the execution of advertising campaigns, track and measure campaign results, negotiate client contracts, and represent the agency to clients and other stakeholders. Develop and maintain relationships with clients. Create and present marketing plans, gather and analyze marketing data, manage the execution of advertising campaigns, track and measure campaign results, negotiate client contracts, and represent the agency to clients and other stakeholders. Develop and maintain relationships with clients.
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Armsercure
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Lusaka, Lusaka Province, Zambia
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Depolyment Manager
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Nov 2022 - Apr 2023
● Employed six sigma techniques to reduce the number of ghost workers by 40% ● Conducted thorough testing and quality assurance procedures, resulting in a 25% reduction in post-deployment defects reported. ● Provided end-user training and support, resulting in increased adoption and usage of deployed systems. ● Maintained accurate and up-to-date documentation of all deployment processes and procedures. ● Employed six sigma techniques to reduce the number of ghost workers by 40% ● Conducted thorough testing and quality assurance procedures, resulting in a 25% reduction in post-deployment defects reported. ● Provided end-user training and support, resulting in increased adoption and usage of deployed systems. ● Maintained accurate and up-to-date documentation of all deployment processes and procedures.
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Joma Breweries Limited
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Lusaka, Zambia
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General Manager
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Feb 2021 - Jul 2022
● Developed and implemented strategic plans that increased company revenue by 20% in the first year of implementation. ● Managed various social media campaigns by crafting content for new product launch called Zambeer (Video and text). ● Managed the financial resources of the company, including budgeting, forecasting, and financial reporting, resulting in a 10% increase in profitability. ● Recruit, train, and develop employees, resulting in a 30% increase in employee engagement and a 20% reduction in employee turnover. ● Built and maintained relationships with customers, resulting in increased customer satisfaction and loyalty. ● Identified potential risks to the company and developed strategies to mitigate them, ensuring compliance with all applicable laws and regulations. Show less
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Capitol Breweries Limited
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Lusaka, Zambia
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Executive Personal Assistant
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May 2018 - Dec 2020
• Communicating with the general staff on the CEO’s behalf and coordinating logistics with high-level meetings both internally and externally. Coordinating meetings and strategic activities with the Senior Management Team (SMT). • Monitored and Evaluated information flow of the supply chain and audited process through identifying, assessing, controlling and evaluating risks reduced our floor damages and losses by 20%. • Completed a Vehicle Fleet Management Manual that eventually improved routine car maintenance and reduced vehicle break down by 80%. • Conducted research on prospective corporate needs, evaluate current needs and assemble materials needed for the proposals that lead to increased sales by 30%. • Support CEO in his/her external commitments confidential if required. Show less
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Accounts/Administrative Assistant
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Jul 2019 - Sep 2019
• Sorting financial documents and posting them to the proper accounts • Reviewing computer reports for accuracy and meticulously tracing errors back to their source. • Resolving errors in financial reports and correcting faulty reporting methods • Verifying balances in account books and rectifying discrepancies • Verifying bank deposits • Managing day-to-day transactions • Entering financial information into Sage 300 • Managing company ledgers • Sorting financial documents and posting them to the proper accounts • Reviewing computer reports for accuracy and meticulously tracing errors back to their source. • Resolving errors in financial reports and correcting faulty reporting methods • Verifying balances in account books and rectifying discrepancies • Verifying bank deposits • Managing day-to-day transactions • Entering financial information into Sage 300 • Managing company ledgers
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The Lusaka Hotel
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Chelstone, Lusaka, Zambia
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Junior Business Consultant
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Jun 2016 - Dec 2017
The Lusaka Hotel 2016 June till December 2017 Junior Business Consultant • Develop market research that increased sales by 100% through the application of a referral system through the use of customer analytics. • Conducted training sessions for employees using social media marketing strategies to eventually increase sales. • Work with various departments, (housekeeping, food & beverages, Sales & Marketing and senior management to increase efficiency and workflow through the various applications of business diagnostics. Show less
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Insight Partners Africa Ltd
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Zambia
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Financial Services
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1 - 100 Employee
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Junior Business Consultant
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Jan 2016 - Mar 2016
1. identify opportunities to grow business, increase profits, and boost efficiency. 2. identifying the company's strengths and weaknesses 3. identify, improve and develop brand identities 4. Improving work performance and organizational communication. 5. Increasing employee motivation and morale. 6. Defining the company’s mission, goals and objectives. 7. Achieving customer satisfaction and customer loyalty. 8. Coaching, guiding and training employees. 1. identify opportunities to grow business, increase profits, and boost efficiency. 2. identifying the company's strengths and weaknesses 3. identify, improve and develop brand identities 4. Improving work performance and organizational communication. 5. Increasing employee motivation and morale. 6. Defining the company’s mission, goals and objectives. 7. Achieving customer satisfaction and customer loyalty. 8. Coaching, guiding and training employees.
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Challenges Worldwide
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Lusaka
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Junior Business Consultant Volunteer
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Oct 2015 - Dec 2015
• Improving work performance and organizational communication. • Diagnosed the business which led to Increasing employee motivation, morale and sales, coaching, guiding and training employees using basic customer engagement training. • Increased company’s customer base and market segment through online and offline marketing strategies. • Achieved financial objectives by assisting in the preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions with the company’s accounting Firms. Show less
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Education
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2020 - 2024
University of the People
Bachelor of Science in Business Administration, Business Administration, Management and Operations -
2011 - 2012
Kenya College of Accounting
Foundations in Accounting, Accounting
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