Licensed Real Estate Agent

• Jul 2022 - Present

General Manager

• Jan 2018 - Jul 2021

Operations Coordinator

• Jan 2019 - Mar 2020

Marketing Manager

• Oct 2016 - Aug 2017

- Oversee all aspects of the administration of the Melissa Miller Group LLC. -­ REO account management and REO account acquisition to increase REO volume - Create & manage all systems for sellers, buyers, client database management, lead generation tracking, lead follow -up & all office administration. ­‐ Maintain all agent financial systems, profit & loss s tatement, bill payment, budget(s), bank accounts, and business credit card(s). ­‐ Coordinate the purchasing of any office equipment, marketing materials and any other business related supplies and materials. ‐ Create & update a business operations manual and all job descriptions/employment contracts for any future hires. ‐ Manage the recruiting, hiring, training and ongoing leadership of all future administrative hires. -­ Hold agent(s) accountable for conducting all agreed upon lead generation activities. ­‐ Ensure that all agent activities are limited to listing property, showing property, negotiating contracts & lead generation. ‐ Ensure that all employees tasks are being completed and consult with Melissa Miller weekly with updates as to the progress of the business Show less

Real Estate Agent

• Jan 2016 - Sep 2016

Reservations Sales Associate's main responsibility is to convert leads into reservations for our inventory of vacation rental homes around the Fort Lauderdale - Pompano Beach area as well as assist guests regarding their confirmed reservations and resolving customer issues. Reservation leads are received via emails and phone calls as well as our website chat and in person. *Securing future guest reservations by managing our in-bound and out-bound leads. *Quickly follow up with guest inquiry leads to obtain bookings. *Answer calls and emails in a professional manner, must have excellent telephone etiquette. *Answer calls and assist guests with existing reservations.*Assist reservations manager by inputting data, filing, processing guest registration forms and work on assigned projects.*Must have strong ability to multi-task and pay attention to detail.*Provide excellent guest service, assistance and resolution to guest issues via telephone, email or face to face in office or at property.*Input guest work orders for maintenance department by working in coordination with maintenance dispatch teams. Show less

Licensed Real Estate Salesperson and REO marketing manager

• Mar 2012 - Jan 2015

Manage different portfolios of REO & Retail accounts. Maintain database for all active properties. Manage all properties (average of 25 monthly) in marketing status. Average of monthly closings: 112-15 Ensure necessary actions are undertaken by the account team. Supervise employees’ assigned work duties, from pre marketing, field representatives, and valuations department. Ensure quality and accuracy in the reporting of all pertinent details of the properties to clients (FNMA, Freddie Mac, Old republic, Chase, Bank of America, ATLAS, OCWEN, etc…) Request estimates from contractors, follow up and make sure clients received requested estimates. Input, manage MLS listings and Negotiate Contracts with different RE associates & brokers in order to achieve Successful Sales. Prioritize tasks as needed for every client. Contact prospect buyers and respond to any inquires. Set up showing appointments. Show less

REO Account Manager

• Feb 2009 - Nov 2011

Manage different portfolios of REO & Retail accounts. Maintain database for all active properties. Follow up with every property, from assignment until closing. ( pipeline average of 250 properties ) Average of monthly closings: 20 - 23 Ensure necessary actions are undertaken by the account team. Handle day to day office administration duties. Supervise employees’ assigned work duties, from pre marketing, field representatives, valuations department and Title closing agents. Manage different portfolios of REO & Retail accounts. Maintain database for all active properties. Follow up with every property, from assignment until closing. ( pipeline average of 250 properties ) Average of monthly closings: 20 - 23 Ensure necessary actions are undertaken by the account team. Handle day to day office administration duties. Supervise employees’ assigned work duties, from pre marketing, field representatives, valuations department and Title closing agents.

Title Processor / Closing Agent

• Jan 2008 - Sep 2009

Answer phone calls, coordinate closings, order Estoppel letters, contact realtors, buyers, and sellers, etc. Work together with Short Sale Dept, and Attorney. Prepare title commitments; and, order all items for a file (survey, tax and lien, estoppels, insurance, etc.). Answer phone calls, coordinate closings, order Estoppel letters, contact realtors, buyers, and sellers, etc. Work together with Short Sale Dept, and Attorney. Prepare title commitments; and, order all items for a file (survey, tax and lien, estoppels, insurance, etc.).

Market Analyst /Director of Real Estate Operations

• Jan 2008 - May 2009

Prepare market analysis for Real property, with active & sold comparables to obtain the best market value around the subject property area. Maintain database for all active clients. (Pre-foreclosure, foreclosure, REO, Short-Sale, Loan modification, deed in leu, Bankruptcy) Follow up with all active sales listing to ensure market value accuracy. Gather necessary client information such as: Mortgage, property description, and association. Handle day to day office administration duties which include, but not limited to: clients services, answering phone inquiries, filing, preparing foreclosure legal documents, and sales contracts. Handle all REO properties intake process. (Vacancy check, Initial BPo, Re-key, Initial clean-up, lawn-maintenance, etc. ) Ensure quality and accuracy in the reporting of all pertinent details of the properties. Prepare all necessary BPO's. (Dade, Broward & Palm-Beach) Follow up in the short sale process for all pending files. Show less

Realtor

• Jan 2006 - Jun 2008

Examined and evaluated prospective commercial and residential properties. Responsible for making offers, closing deals, and initiating resale activity. Negotiated final sale prices with buyers. Trained and motivated real estate sales teams. Drafted and negotiated sales and purchase contracts. Examined and evaluated prospective commercial and residential properties. Responsible for making offers, closing deals, and initiating resale activity. Negotiated final sale prices with buyers. Trained and motivated real estate sales teams. Drafted and negotiated sales and purchase contracts.

Office Manager

• Feb 2006 - Sep 2007

Maintained schedules and appointment calendars for entire office staff. Placed orders for office supplies, equipment, and services. Supported management and staff and assisted with major projects. Resolved accounting issues regarding invoicing. Performed daily clerical functions: phones, typing, filing, and customer service. Processed accounts payable and payroll time sheets. Prepare all nessecary Real Estate documents Maintained schedules and appointment calendars for entire office staff. Placed orders for office supplies, equipment, and services. Supported management and staff and assisted with major projects. Resolved accounting issues regarding invoicing. Performed daily clerical functions: phones, typing, filing, and customer service. Processed accounts payable and payroll time sheets. Prepare all nessecary Real Estate documents