Experience

Volunteers of America Colorado

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• IT Support Specialist

  • Feb 2023 - Present

  -Provides end-user technical support.-Manages support requests through ticketing system (Freshservice) to meet established SLTs.-Recommends configuration and process improvements in overall support system.-Works with System Administrator on general system administration in Microsoft Azure AD/Microsoft 365.-Assist in managing Microsoft 365 including SharePoint, Teams and file storage.-Ongoing network discovery and documentation.-Technical management of endpoints using Microsoft Intune.-Perform physical setup and moves of computer equipment in Denver Metro.-Assist in managing security awareness training solution.-Works with IT Coordinator to maintain the agency’s computer equipment and license inventory.-Works with IT Coordinator on the distribution of equipment to employees and the retrieval of equipment upon termination.-Conducts IT onboarding for new users as needed.-Troubleshoots hardware issues and coordinates with vendors for system repair.-Manage VOIP phone system.-Improves staff technology use by researching and sharing technology learning resources, creating training guides and providing training and coaching when needed.-Assist with planning, coordination and execution of projects. Show less

• IT Coordinator and Support Specialist

  • Feb 2022 - Mar 2023

  -Oversee the daily management of the outsource helpdesk providing end-user support.-Provides onsite end user technical support when necessary.-Coordinates all escalations from helpdesk.-Basic system administration in Microsoft Active Directory/Microsoft 365-Ongoing network discovery and documentation-In coordination with helpdesk, technical management of computers, smartphones and tablets –alerts, updates, configuration changes-Physical setup and moves of computer equipment in Denver Metro-Assist in managing Microsoft 365 including SharePoint, Teams and file storage-Assist in managing security awareness training solution-Maintains and inventories the agency’s computer equipment and related licenses including computers, printers, cell phones, copiers, faxes, mail machines, etc.- Coordinates the distribution of equipment to employees and the retrieval of equipment upon termination-Coordinates the repair of equipment with vendors or outsourced helpdesk- Management of VOIP phone system-Improves staff technology use by researching and sharing technology learning resources, creating training guides and providing training and coaching when needed Show less

• Service Coordinator

  • Sep 2020 - Feb 2022

  -Ensures that the resident's voice is heard and their ideas play a prominent role in programming.-Assess services needed by residents in the building and facilitate the delivery of those services.-Provide residents with information on specific services and programs available, giving multiple options whenever possible.-Maintain and update records on all residents to include the services they utilize.



Hope Network

• United States
• Individual and Family Services
• 700 & Above Employee

• Direct Support Professional / Rehabilitation Technician

  • Feb 2019 - Jul 2020

  -Assured physical safety and social well-being of residents. -Provided direct care for individuals who are unable to complete self-care tasks. -Helped build effective skills for problem-solving, communication, and independence. -Communicated health concerns, administer prescribed medications by physicians. -Established collaborative relationships built on trust and empathy through consistent and meaningful communication. -Assured physical safety and social well-being of residents. -Provided direct care for individuals who are unable to complete self-care tasks. -Helped build effective skills for problem-solving, communication, and independence. -Communicated health concerns, administer prescribed medications by physicians. -Established collaborative relationships built on trust and empathy through consistent and meaningful communication.



MSU Surplus Store

• Germany
• Retail
• 1 - 100 Employee

• Student Sales Assistant

  • Sep 2017 - Dec 2018

  -Ensured quality guest service to customers while assisting with their needs. -Trained new employees on expectations and customer service. -Consulted with coworkersabout setup of the sales floor. -Ensured quality guest service to customers while assisting with their needs. -Trained new employees on expectations and customer service. -Consulted with coworkersabout setup of the sales floor.



Clifford Lake Inn

• Restaurants
• 1 - 100 Employee

• Server

  • Jul 2015 - Aug 2017

  -Informally recognized as Lead Server with responsibility for overseeing opening/closing and coaching and mentoring new servers regarding menu items, company policies and procedures. -Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience. -Informally recognized as Lead Server with responsibility for overseeing opening/closing and coaching and mentoring new servers regarding menu items, company policies and procedures. -Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience.