Adventure Travel Specialist and Destination Manager

• Nov 2021 - Present

Sales&Support Specialist

• Dec 2018 - Nov 2021

• Respond to client and agent e-mails; answer up to 40 incoming calls per day while giving exceptional customer service.• Answer pre travel telephone queries relating to trip content, travel advice, visa advice, documentation etc.• Ability to work towards a sales target individually as well as in a team.• Use of Microsoft Office, Salesforce, Amadeus.• Sales of extras related to the trip and flights• Liaise with ops, product and other business partners to assure the smooth running of customers bookings.• Generate new ideas and initiatives as part of the company’s overall commitment to increase business and improve profitability and customer service• Direct colleagues in the Travel Support Team & flights team; Sales Team; Product, Finance and Marketing Teams; Sri Lanka Office colleague, Melbourne Head Office colleague, Overseas DMCs

Social Media Moderator

• Dec 2018 - Nov 2021

Senior Bank Staff Coordinator

• Aug 2017 - Dec 2018

• Responsible for coordinating staff for Birmingham Community Healthcare NHS Foundation Trust• Responsible for recruitment/interviews • Processing and managing the Nursing, Allied Health Professionals and Administration flexible workforce throughout the Trust• Developing and maintaining professional working relationships with Departmental Leads in addressing their temporary staffing needs and sharing any relevant information.• Engage with framework approved and other external agency suppliers in sourcing appropriately qualified workers. • Work as part of a team with minimum supervision to deliver the highest standards of support and allocation of the temporary workforce whilst ensuring that the correct procedure is followed.• Work closely with managers to understand needs of the different services and to ensure appropriate staffing is matched to original booking requests whilst complying with legislation, Trust policies and procedures, and best practice.• Provide a high level of customer service and professional working relations throughout all, and ensuring the accurate and timely resolution of any issues and queries.

Trainer/ Recruiter

• Aug 2017 - Dec 2018

Supervisor

• May 2014 - Aug 2017

• Responsible for cash reconciliation and daily reporting • Managing all administration, time keeping, absence and rotas • Responsible for adhering to all health and safety regulations • Ordering and maintaining all stock and products • Ensuring customer excellence is always delivered • Handing all customer complaints efficiently and effectively • Responsible for cash reconciliation and daily reporting • Managing all administration, time keeping, absence and rotas • Responsible for adhering to all health and safety regulations • Ordering and maintaining all stock and products • Ensuring customer excellence is always delivered • Handing all customer complaints efficiently and effectively

Barista

• Jul 2016 - Dec 2016

Customer oriented service Making and serving hot and cold drinks Cash handling and credit card payments Customer oriented service Making and serving hot and cold drinks Cash handling and credit card payments

Event Staff

• Sep 2016 - Sep 2016

Listen Out Festival, Melbourne, largest annual music festival Selling and promoting merchandise Delivering excellent customer Working as part of a team, providing information to customers Listen Out Festival, Melbourne, largest annual music festival Selling and promoting merchandise Delivering excellent customer Working as part of a team, providing information to customers