Daliborka Zaric

Business Mentor at Volcano BET
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Contact Information
us****@****om
(386) 825-5501
Location
Podgorica, Montenegro, ME

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Credentials

  • Accounting Practitioner
    Institute of Certified Accountants of Montenegro
    Mar, 2022
    - Nov, 2024

Experience

  • Volcano BET
    • Montenegro
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Business Mentor
      • May 2021 - Present

      - Introducing junior a to associates the ticketing system- Helping junior associates build relationships with clients- Monitoring progress and reporting to the management

    • Customer Service Attendant
      • Jul 2020 - Present

      - Greeting customers and creating a good first impression- Creating relationships with clients that lead to repeat business- Inputing client data into player tracking system- Promoting seasonal and special offers to players- Dressing/Working in a professional manner and capacity as a team member- Promoting effective teamwork and communication with supervisors while solving customer complaints- Adhering to company policies and procedures

  • Royal d.o.o.
    • Podgorica, Montenegro
    • Service Dispatcher
      • Sep 2019 - Apr 2020

      - Answering a high volume of calls, listening intently to the caller's information and requirements - Dispatching taxi drivers to the job site - Scheduling taxi service as needed - Answering a high volume of calls, listening intently to the caller's information and requirements - Dispatching taxi drivers to the job site - Scheduling taxi service as needed

  • GRAWE | Grazer Wechselseitige Versicherung AG
    • Austria
    • Insurance
    • 100 - 200 Employee
    • Insurance Agent
      • Mar 2017 - Feb 2018

      - Breeding productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc. - Evaluating business or individual customers’ needs and financial status and propose protection plans that meet their criteria - Working with clients to deliver risk management strategies that fit their risk profiles - Reporting the progress of monthly/quarterly initiatives to stakeholders - Maintaining bookkeeping systems, database and records - Monitoring insurance claims to ensure mutual satisfaction - Achieving customer acquisition and revenue growth objectives - Constantly updating job knowledge and learning about new products and services - Fulfilling all policy requirements Show less

Education

  • University of Montenegro
    Bachelor's degree, Economics
    2018 - 2023

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