Experience

FamilyBiz

• Israel
• Financial Services
• 1 - 100 Employee

• Customer Success Specialist

  • Mar 2023 - Present

  Israel Technical and service response to all customers of the application, Accompanying customers and guiding them through their advanced stages in the application. Development of a premium customer retention program, Maintaining a high C-sat among customers - never under 90%



Wolt

• Finland
• Software Development
• 700 & Above Employee

• Customer Support Specialist

  • Feb 2021 - Nov 2022

  Motivated and experienced in Customer Support and as Outsourcing Group Trainer . Proficient in using a range of instructional methods and technologies to develop and deliver effective training sessions. Strong communication and leadership skills with a proven track record of improving team performance and productivity. Accustomed to work under pressure, balancing multiple tasks.

• Customer Support Specialist

  • Dec 2020 - Feb 2021

  Tel Aviv District, Israel