Dalia W. Youssef

Operations Supervisor at MAKANAK Office Space
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG

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Bio

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Credentials

  • Developing Your Emotional Intelligence
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Foundation of digital marketing and E-commerce
    Google
  • Handling abusive customers
    LinkedIn
  • Introduction to Microsoft
    Microsoft
    Aug, 2017
    - Nov, 2024
  • How to develop your skills
    UNICEF Egypt
    Jul, 2017
    - Nov, 2024

Experience

  • MAKANAK Office Space
    • Egypt
    • Facilities Services
    • 1 - 100 Employee
    • Operations Supervisor
      • Jan 2023 - Present

      Receive complaints and resolve problemsCreating and managing team schedulesHelping to resolve employee issues and disputes.Ensure compliance with applicable laws and company policies.Supervise employees, including making decisions about hiring, evaluating, scheduling/work assignments, work procedures, resolving conflicts and training.Prepare and maintain employee attendance records and provide feedbacks to employees on same.Coordinating, and overseeing the day-to-day operations.Serves as liaison to other team members, including interacting with managers , presenting findings to higher management.Training and supervising new employees and tracking and measuring staff performance Show less

    • Branch Administrator
      • Nov 2020 - Mar 2023

      Maintain, manage and monitor all customer related operational issues.Scheduling work hours and shifts.Providing reports and activity updates to managemen.Develop and maintain effective relationships with all clients and staff.Coordinate office activities and operations to secure efficiency and compliance to company policies.

  • Kids online nursery and preschool center
    • Teacher
      • Jul 2018 - Nov 2020

      Teach and manage a class help to find creative ways for learning print sheets Teach and manage a class help to find creative ways for learning print sheets

  • Elhayah center for physical therapy
    • Receptionist
      • Jun 2016 - Feb 2017

      Meeting and greeting clients answering phone calls and redirect them when necessary the daily, weekly and monthly agenda and arrange new meetings and appointments Meeting and greeting clients answering phone calls and redirect them when necessary the daily, weekly and monthly agenda and arrange new meetings and appointments

  • Industrial Workshop Units
    • United Kingdom
    • Team Leader
      • May 2011 - Sep 2015

      lead and inspire a team of 10 people. maintain the training of new hires. lead and inspire a team of 10 people. maintain the training of new hires.

Education

  • Cairo University
    general diploma, Education
    2017 - 2018
  • Cairo University
    Bachelor of Arts, Spanish Language and Literature
    2011 - 2015

Community

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