Dalia Serhal PMP, CBAP, CSSGB
Consultant at Maven Insights- Claim this Profile
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Arabic Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Business Analysis Professional (CBAP)
International Institute of Business Analysis (IIBA)Jun, 2013- Nov, 2024 -
Project Management Professional (PMP)
Project Management Institute (PMI)Aug, 2011- Nov, 2024 -
Lean Six Sigma Green Belt Certified (CSSGB)
American Society of Quality (ASQ)
Experience
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Maven Insights
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United Arab Emirates
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Business Consulting and Services
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1 - 100 Employee
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Consultant
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Feb 2023 - Present
• Assigned as an outsourced consultant on a Destination Experience Project • Assigned as an outsourced consultant on a Destination Experience Project
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Oliver Wyman
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United States
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Business Consulting and Services
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700 & Above Employee
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Consultant
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Nov 2022 - Jan 2023
• Assigned as an outsourced consultant responsible for formulating the operating model and benchmarking for the Ministry of Human Resources and Social Development • Collecting, analyzing and reviewing research and data for each sector • Synthesizing and integrating country case studies into a shareable vision for the Minister’s Office • Assigned as an outsourced consultant responsible for formulating the operating model and benchmarking for the Ministry of Human Resources and Social Development • Collecting, analyzing and reviewing research and data for each sector • Synthesizing and integrating country case studies into a shareable vision for the Minister’s Office
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Kearney
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United States
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Business Consulting and Services
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700 & Above Employee
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Consultant
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Feb 2022 - Jul 2022
• Assigned as an outsourced consultant responsible for creating and implementing new organizational structure for each of TAQA’s subsidiaries: Al Ain Distribution Company, Abu Dhabi Distribution Company and TRANSCO • Responsible for the analysis of effectiveness and efficiency of existing systems and development of new organizational structure as well as the implementation roadmap for each of HR, Finance, Digital, Cybersecurity, Facility Management and Transportation functions • Assigned as an outsourced consultant responsible for creating and implementing new organizational structure for each of TAQA’s subsidiaries: Al Ain Distribution Company, Abu Dhabi Distribution Company and TRANSCO • Responsible for the analysis of effectiveness and efficiency of existing systems and development of new organizational structure as well as the implementation roadmap for each of HR, Finance, Digital, Cybersecurity, Facility Management and Transportation functions
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Tick Consultancy
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United Arab Emirates
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Business Consulting and Services
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Strategy & Performance Management Consultant
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Jun 2016 - Dec 2021
Specialist in Public Sector: Authorities/Departments/Councils/Funds/Government Entities Verticals: Energy-Oil&Gas/Healthcare/Technology/Education/Real Estate/Telecommunications o Specialist in implementing and optimizing frameworks and processes to effectively measure, report and control the company’s progress towards its short-term business objectives and long-term strategy o Successfully engaging all aspects of the Enterprise Performance Management (EPM) Framework (Strategy, Business Planning and Business Performance) with the People, Processes, Procedures, Programs and Tools Show less
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Emirates Nuclear Energy Corporation
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United Arab Emirates
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Utilities
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700 & Above Employee
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Organizational Effectiveness Change Specialist
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Sep 2014 - Sep 2015
o Assigned as an outsourced consultant responsible for creating and implementing change management strategies through identification of the best practice programs/initiatives to be developed as per business requirements o Responsible for the analysis of effectiveness and efficiency of existing systems and development of strategies for improving & further leveraging these systems through Six Sigma methodologies that integrated a structured approach to organizational effectiveness o Assigned as an outsourced consultant responsible for creating and implementing change management strategies through identification of the best practice programs/initiatives to be developed as per business requirements o Responsible for the analysis of effectiveness and efficiency of existing systems and development of strategies for improving & further leveraging these systems through Six Sigma methodologies that integrated a structured approach to organizational effectiveness
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Change Management Analyst
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Oct 2011 - May 2014
o Part of a selective team of consultants in charge of a SEHA (Abu Dhabi Health Services) Revenue Cycle Management Turnaround project o Spearheaded the change management scope of the project by evaluating business processes and providing supporting metrics, financial and non financial, such as KPI's, dashboards and strategy maps o Led the end-to-end change analysis/management including strategy, planning, and implementation. Deployed the Prosci ADKAR Model (awareness, desire, knowledge, ability and reinforcement®), carried out impact assessment, gap analyses, change planning, analysis & strategy input and managed & delivered all facets of change activities Show less
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Turnaround (TAR) Project Manager
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Sep 2009 - Aug 2011
o Managed an Accounts Receivable (AR) Turnaround initiative, from recruiting team members, redesigning the CRM system, establishing a new client database, restructuring the AR functions and aligning them with newly-established goals and strategieso Acknowledged and identified operational problems, implemented changes in processes and resources, developed and executed a problem solving strategy, mapped As-Is and To-Be processes, assessed risks and mitigated issues to ensure client satisfaction whilst ensuring Emirates Computers’ profitability on each respective account Show less
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Project Coordinator
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Oct 2007 - Sep 2009
o Monitored individual project performance and generated performance reports. Supported project teams to meet their project key performance indicators (KPIs)o Managed and controlled bids for new projects, reviewed and verified the commercial aspects of bids and proposals while taking into consideration the set sales and gross profit margins. Liaised amongst the legal department, sales managers and finance team on the readiness of contracts and bank guarantees as per agreed terms
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Education
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Bournemouth University
Bachelor of Arts (Hons), Management Studies
Community
