Dalia Raphael
Founder and Director at Delta Insights- Claim this Profile
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Bio
Reza Rad
I've met Dalia when she joined as CRM Manager of Koorb. She is hard working and focused with a great vision of what she want to achieve in business. She ran a very successful CRM practice during that period. She is great manager and mentor. It was my pleasure to be her colleague for that period of time.
Grant Gibson
When I first met Dalia, I found her to be very talented, vivacious and she exhibited a real passion for the CRM solutions she created. Working alongside her, I have witnessed engagements of a quality and standard that I would say has been unmatched in my entire working career. She is a total IT professional, a true specialist in her field and highly regarded in New Zealand as a leader in Microsoft Dynamics CRM . Many successful engagements down this journey with her at Dimension Data, we all acknowledge that Dalia is a real rockstar and she is continuing to grow a bigger team, full of quality personel around her. Without doubt, we would not be where we are today, in this area of our business, without the unrelenting quality, charisma, competency and drive of leaders like Dalia. She has the absolute right stuff to move any organisation forward and she has defined what working with the best truly means - it's a very high standard that benefits all other employees and clients alike
Reza Rad
I've met Dalia when she joined as CRM Manager of Koorb. She is hard working and focused with a great vision of what she want to achieve in business. She ran a very successful CRM practice during that period. She is great manager and mentor. It was my pleasure to be her colleague for that period of time.
Grant Gibson
When I first met Dalia, I found her to be very talented, vivacious and she exhibited a real passion for the CRM solutions she created. Working alongside her, I have witnessed engagements of a quality and standard that I would say has been unmatched in my entire working career. She is a total IT professional, a true specialist in her field and highly regarded in New Zealand as a leader in Microsoft Dynamics CRM . Many successful engagements down this journey with her at Dimension Data, we all acknowledge that Dalia is a real rockstar and she is continuing to grow a bigger team, full of quality personel around her. Without doubt, we would not be where we are today, in this area of our business, without the unrelenting quality, charisma, competency and drive of leaders like Dalia. She has the absolute right stuff to move any organisation forward and she has defined what working with the best truly means - it's a very high standard that benefits all other employees and clients alike
Reza Rad
I've met Dalia when she joined as CRM Manager of Koorb. She is hard working and focused with a great vision of what she want to achieve in business. She ran a very successful CRM practice during that period. She is great manager and mentor. It was my pleasure to be her colleague for that period of time.
Grant Gibson
When I first met Dalia, I found her to be very talented, vivacious and she exhibited a real passion for the CRM solutions she created. Working alongside her, I have witnessed engagements of a quality and standard that I would say has been unmatched in my entire working career. She is a total IT professional, a true specialist in her field and highly regarded in New Zealand as a leader in Microsoft Dynamics CRM . Many successful engagements down this journey with her at Dimension Data, we all acknowledge that Dalia is a real rockstar and she is continuing to grow a bigger team, full of quality personel around her. Without doubt, we would not be where we are today, in this area of our business, without the unrelenting quality, charisma, competency and drive of leaders like Dalia. She has the absolute right stuff to move any organisation forward and she has defined what working with the best truly means - it's a very high standard that benefits all other employees and clients alike
Reza Rad
I've met Dalia when she joined as CRM Manager of Koorb. She is hard working and focused with a great vision of what she want to achieve in business. She ran a very successful CRM practice during that period. She is great manager and mentor. It was my pleasure to be her colleague for that period of time.
Grant Gibson
When I first met Dalia, I found her to be very talented, vivacious and she exhibited a real passion for the CRM solutions she created. Working alongside her, I have witnessed engagements of a quality and standard that I would say has been unmatched in my entire working career. She is a total IT professional, a true specialist in her field and highly regarded in New Zealand as a leader in Microsoft Dynamics CRM . Many successful engagements down this journey with her at Dimension Data, we all acknowledge that Dalia is a real rockstar and she is continuing to grow a bigger team, full of quality personel around her. Without doubt, we would not be where we are today, in this area of our business, without the unrelenting quality, charisma, competency and drive of leaders like Dalia. She has the absolute right stuff to move any organisation forward and she has defined what working with the best truly means - it's a very high standard that benefits all other employees and clients alike
Credentials
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Microsoft-INSEAD Online Business Strategy and Financial Acumen
INSEAD Executive EducationJan, 2016- Oct, 2024
Experience
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Delta Insights
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Founder and Director
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Aug 2020 - Present
Delta Insights is the joining of forces with the best of the breed. As the highly motivated and inspirational leader of this Boutique Consultancy, focusing on Digital Transformation for Organisations to help improve Customer Engagement and Experience, to roll out complex Dynamic’s 365 project in large clients from concept to go-live. In an industry that is rapidly evolving, we bring you a trusted partnership with key stakeholder engagement across your business, knowing that trust is built with the highest level of integrity and honesty. Utilising our tried and tested methodologies that continually deliver exceptional outcomes for you, our clients. We look forward to delivering results that can be measured and held to only the highest level of accountability for you and your business. Show less
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Head of Dynamics 365 Services - ANZ
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Apr 2018 - Aug 2020
Leading the Microsoft Dynamics 365 Services at DXC Eclipse across Australia and New Zealand. Responsible for a staff compliment of 250, Consultants, Solution Architects, Developers and Managers. Helping organisations reach their full potential and improve their business processes utilising D365 Finance Operation and Customer Engagement platforms. Acting as an executive sponsor in many high profile D365 implementations and ensuring the customers achieve successful outcomes Directing and managing the Industry Centre of Excellence that focuses on delivering Dynamics 365 solutions. Responsible for D365 staff, planning and budgeting. Full P&L responsibility of US$40 Mil Participating with other senior managers to establish strategies, plans and budgets across the group. Developing sales and marketing strategies to build relationships with partners, customers, and other practices within DXC. Setting growth expectations and development plans for direct reports that leverage their individual skills and capabilities Successfully leading the merge of Eclipse and Sable37 Dynamics teams, ensuring the retention of staff and customers during this merge. Successfully grew the revenue of the Dynamics 365 practice up by 20% in FY19 from the previous year. This was achieved all organically through extensive recruitment activities and retaining existing staff. Show less
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Sable37
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Director - CRM
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Apr 2015 - Apr 2018
Establishing the MS Dynamics365 CE for Sable37. Sable37 specializes in implementing business solutions based on Microsoft CRM. Founded and Lead the CRM Global business (NZ, Australia, Dubai, India, and USA) Established the Sable37 Auckland office, managing the premises rent, equipment, staff, and vendor contracts Responsible for the sales and marketing activities to grow the Dynamics CRM practice. This includes responding to RFPs, presenting, and demonstrating Business Application Solutions. Managed multiple CRM projects simultaneously in different sectors ensuring the delivering successful implementations Grew a successful CRM practice from ground up in 3 years, from 1 employee to 30 in the CRM practice The strong CRM capability complemented the Sable37 successful business and was eventually acquired by DXC Technology in 2018 Won Microsoft Dynamics Partner Award in NZ in Year 2015 Show less
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Koorb Consulting
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France
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Business Consulting and Services
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Dynamics CRM Manager
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Oct 2013 - Apr 2015
Working for Koorb, as a Microsoft partner. Koorb specializes in implementing business solutions based on Microsoft CRM. Responsible of the P&L of the CRM practice in NZ nationwide Growing the team organically through targeted recruitment while retaining staff Managing internal and external relationships to build the biggest CRM practice in NZ at that time Grew the CRM team from 5 people to 25 people practice in 18 months Working for Koorb, as a Microsoft partner. Koorb specializes in implementing business solutions based on Microsoft CRM. Responsible of the P&L of the CRM practice in NZ nationwide Growing the team organically through targeted recruitment while retaining staff Managing internal and external relationships to build the biggest CRM practice in NZ at that time Grew the CRM team from 5 people to 25 people practice in 18 months
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Dynamics CRM Practice Lead
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Apr 2010 - Oct 2013
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Integral Technology Group
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IT Services and IT Consulting
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1 - 100 Employee
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CRM Solution Consultant
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Jan 2009 - Apr 2010
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Simpl
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United Kingdom
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Accounting
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1 - 100 Employee
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CRM Solution Specialist
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Jan 2008 - Dec 2008
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Gen-i
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Canada
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Philanthropic Fundraising Services
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Senior Technical Consultant/Senior Developer
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Apr 2004 - Jan 2008
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Zeacom
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New Zealand
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IT Services and IT Consulting
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Software Engineer
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Sep 1999 - Apr 2004
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Education
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1997 - 1999
The University of Auckland
BSc, Computer Science
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