Experience

LetsTok.com
• Israel
• Advertising Services
• 1 - 100 Employee
• Campaign & Creative Manager

  • Feb 2022 - Present


Partner Israel

• Israel
• Telecommunications
• 700 & Above Employee

• Legal Collection Expert

  • Feb 2019 - Aug 2020

  * Led the internal team of the company lawyer offices referents.* Worked in a fast-paced legal environment, showing a creative approach for settlements in several cases simultaneously. * Integrated between company and customer needs using a large amount of information and details.* Used company resources and other departments to come up with efficient solutions.

• Customer Service Team Lead

  • May 2018 - Feb 2019

  * Managed work relationships of 15 collection representatives throughout their lifecycle at the team. * Conducted monthly performance evaluations and processed incentives.* One-Stop-Shop - Provided a full customer experience at all aspects.* Exceeded team goals by implementing customer service initiatives and contributed to reducing company debts.* Presented monthly conclusion presentation to team and managers. * Drove, helped, and encouraged the team to achieve personal goals. Show less

• Shift Manager

  • Jan 2016 - May 2018

  * Strategically managed call center tasks while considering customers waiting time, the number of representatives, and their schedule.* Was in charge of troubleshooting internal software and telephony system.* Analyzed daily Excel reports and summarized them into PowerPoint presentations.

• Consultant of Financial Topics

  • Jan 2012 - Dec 2015

  * Advised various company departments about collection topics. * Conducted tutorials to company representatives from different departments. * Lead a project that reduced the waiting time by over 30%. * Collaborated with soldiers association to help soldiers with debts.

• Senior Collection Representative

  • Sep 2010 - Dec 2011

  * Trained and guided new representatives. * Handled complicated customers.

• Customer Service Representative

  • Mar 2009 - Aug 2010

  Achieved personal collection goals during routine calls.