Experience

Matthews Industrial Automation Division

• Automation Machinery Manufacturing
• 1 - 100 Employee

• Senior Manager - Customer Service

  • Aug 2021 - Present

  Cincinnati, Ohio, United States



PIA Automation US Inc.

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Senior Manager - Customer Service

  • Jan 2020 - Aug 2021

  Evansville, Indiana, United States PIA Automation is a global manufacturer which offers technically complex and economically efficient solutions in automation. PIA develops and manufactures customized assembly, measurement and testing systems for the following industries: automotive, commercial goods, consumer goods, healthcare, and green energy. As Manager of Customer Service I am responsible for developing a U.S. Service Department while the Canadian operations shifts their service focus to Canadian accounts. I will… Show more PIA Automation is a global manufacturer which offers technically complex and economically efficient solutions in automation. PIA develops and manufactures customized assembly, measurement and testing systems for the following industries: automotive, commercial goods, consumer goods, healthcare, and green energy. As Manager of Customer Service I am responsible for developing a U.S. Service Department while the Canadian operations shifts their service focus to Canadian accounts. I will also be driving a North America service strategy with a soon to be added Mexican service partner. My team was responsible for acquiring and managing $1.7M in revenue in 2020 and $2.8M in 2021. My Management initiatives include developing departmental ISO processes, creating a 5 year growth strategy, defining headcount requirements, and working with the global PIA Service Team in identifying new and unique service opportunities. Service activities include: - Working directly with customer after SAT acceptance - Overseeing all warranty related efforts - Sales and marketing of spare part packages and “as needed” spare parts orders - Quoting and managing retrofit and upgrade project for PIA and 3rd party automation equipment - Promoting value add services including remote and 24/7 support as well as Industry 4.0 advanced machine diagnostics.

• Director Of Engineering

  • Jul 2019 - Dec 2019

  Evansville, Indiana Area As Director of Engineering, I was responsible for the PIA Automation U.S. engineering operations. With a team of 22 talented engineers and 3 experienced engineering managers, I was responsible for defining and directing the processes related to the delivery of Mechanical, Electrical, Pneumatic, and Controls (software) engineering solutions. As part of the PIA Senior Management Team, I worked toward achieving or exceeding corporate level KPI's and milestones which helped drive both short… Show more As Director of Engineering, I was responsible for the PIA Automation U.S. engineering operations. With a team of 22 talented engineers and 3 experienced engineering managers, I was responsible for defining and directing the processes related to the delivery of Mechanical, Electrical, Pneumatic, and Controls (software) engineering solutions. As part of the PIA Senior Management Team, I worked toward achieving or exceeding corporate level KPI's and milestones which helped drive both short and long-term engineering strategy. Evansville community activities include: Member - Tri-state Manufacturer's Alliance, SW Indiana Chamber of Commerce Advisory Committee - SICTC Electrical Technology and Industrial Automation Advisory Committee - SICTC Architecture, Engineering and sUAS Technology



Self Employed

• Real Estate
• 1 - 100 Employee

• Contract Engineering and Project Management

  • Mar 2019 - Jul 2019

  Cincinnati, OH Providing Engineering and Project Management support for a local automation company that designs and fabricates automated labeling system. My primary responsibilities include the following: - Internal engineering audits, - Internal and third party schedule management and coordination, - Internal and third party task oversight, - Internal resource identification and prioritization, - startup engineering support both at the OEM and end user locations.



Hahn Automation, Inc.

• Customer Support Manager

  • Sep 2014 - Dec 2018

  Hebron, KY As Customer Support Manager, my primary focus is customer relations after a project’s final installation and acceptance as well as identifying new upgrade and support opportunities. Customer Support Manager responsibilities include: ● Managing a staff that includes project management, administrative support, mechanical engineering, software engineering, and mechatronic technicians. ● Working directly with customers on upgrades and retrofits for both HAHN and competitive equipment… Show more As Customer Support Manager, my primary focus is customer relations after a project’s final installation and acceptance as well as identifying new upgrade and support opportunities. Customer Support Manager responsibilities include: ● Managing a staff that includes project management, administrative support, mechanical engineering, software engineering, and mechatronic technicians. ● Working directly with customers on upgrades and retrofits for both HAHN and competitive equipment. This includes RFQ consultation, quote creation, and project terms negotiation. ● Managing the following post-project efforts: ● Machine documentation. ● Spare parts orders. ● Warranty support. Achievements include: ● Sales growth from $650,000 in 2015 to $2.2M in 2018 with a forecast target of $2.6M for 2019. ● Headcount growth from three in 2015 to ten in 2018 with a projected headcount of sixteen in 2019. ● Implementation of Smartsheet LOP tool that allows online collaboration between HAHN subsidiaries and strategic HAHN customers. ● Creation of Project Manager role that improved oversight of service and upgrade projects. This resulted in a 40% reduction in quote turnaround time as well as more efficient project execution. ● Ongoing collaboration with HAHN Germany in establishing global synergy and consistency in processes.

• Controls Engineering Manager

  • Jul 2008 - Sep 2014

  As Controls Engineering Manager, my primary focus was managing the Controls Engineering Department and developing internal systems to improve overall efficiency. Controls Engineering Manager responsibilities included: ● Managing the Hardware Design Engineering Department. ● Monitoring design budgets that include engineering hours, hardware purchases, resource requirements. ● Developing project specific design strategies prior to hand off to Engineering. ● Creating and… Show more As Controls Engineering Manager, my primary focus was managing the Controls Engineering Department and developing internal systems to improve overall efficiency. Controls Engineering Manager responsibilities included: ● Managing the Hardware Design Engineering Department. ● Monitoring design budgets that include engineering hours, hardware purchases, resource requirements. ● Developing project specific design strategies prior to hand off to Engineering. ● Creating and maintaining design standards. ● Personally executing Hardware Designs based on capacity needs. ● Maintaining vendor relationships and distilling technology updates to Engineering. Achievements include: ● Ground up development of Controls Engineering Department that includes two Hardware and seven Software Engineers. ● Managing the design of 83 projects valued at $38.5 million in sales. ● ISO9001 standards development for electrical design. ● Investigation of various hardware design packages and implementation of ePLAN design software. ● Development of Control Panel Assembly Department. This allows better cost and timing management for control cabinet builds. ● Development and relationship management of electrical controls vendor base. ● Key participant in implementation and training of Encompix ERP system. ● Implementation and management of DePaul Cristo Rey work program. ● Implementation and management of college co-op program for Controls Engineering majors.



MQ Automation

• United States
• Industrial Automation
• 1 - 100 Employee

• Operations Manager

  • Apr 2006 - Jul 2008

  MQ Automation has been serving the factory automation sector in the Cincinnati area for over 100 years and is a provider of industrial automation components and technical solutions. In addition to distribution, the company provides turnkey assemblies, electrical panels and controls, and low volume machining. As Operations Manager, my primary focus was the management of all internally focused efforts, including customer support, engineering, manufacturing, and machining. 22 employees… Show more MQ Automation has been serving the factory automation sector in the Cincinnati area for over 100 years and is a provider of industrial automation components and technical solutions. In addition to distribution, the company provides turnkey assemblies, electrical panels and controls, and low volume machining. As Operations Manager, my primary focus was the management of all internally focused efforts, including customer support, engineering, manufacturing, and machining. 22 employees reported directly to me, which included full time, part time, and contract personnel. Operations Manager responsibilities included: ● Overseeing all internal day-to-day operations of the business, including project scheduling for Engineering, Manufacturing, and Machining. ● Identifying, justifying, and interviewing resource requirements. ● Implementing process improvements within all managed areas. Career Successes included: ● Formalizing personnel structure, including job classifications and salary grades. ● Creation of a comprehensive employee handbook. ● Re-organization of Engineering, including re-staffing, standards development, and formalized scheduling. ● Creating and managing a weekly manufacturing and machining schedule in order to improve overall production efficiency and timing. ● Creation of the company website, including development of all graphics and technical downloads. Show less



IntelliTrak

• Controls and Electrical Engineering Manager

  • Feb 2003 - Apr 2006

  IntelliTrak offers automation solutions with their offering of unique overhead conveying solutions. As Controls Manager, my primary focus was on the development and implementation of all hardware and software control strategies for new equipment. In addition, I was directly responsible for corporate Marketing collateral, including website design, promotional literature layout, video production, and product photography. Controls Manager responsibilities included: ● Management of… Show more IntelliTrak offers automation solutions with their offering of unique overhead conveying solutions. As Controls Manager, my primary focus was on the development and implementation of all hardware and software control strategies for new equipment. In addition, I was directly responsible for corporate Marketing collateral, including website design, promotional literature layout, video production, and product photography. Controls Manager responsibilities included: ● Management of new system and equipment installations. ● Management of Electrical Technicians who did panel builds, installations, and system startups. ● Engineering the electrical portion of all projects, which included schematics, PLC programs, and startup/debug at the customer site. ● Development and relationship management of electrical controls vendor base. ● Management of corporate Marketing Communication. Career successes included: ● Management of $750,000 automotive system that allowed OCS to penetrate the Tier 1 automotive industry domestically. ● Management and installation of $360,000 transformer manufacturing system. This was the first IntelliTrak system installed in Mexico. ● Development of Electrical CAD standards, including symbol creation and design templates. ● Creation of Control Panel Department that resulted in $4,000 savings for first application. ● Creation of the company website, including development of all graphics and technical downloads. Show less



Parks Corporation

• Entertainment Providers
• 1 - 100 Employee

• Director of Engineering

  • Jan 2002 - Feb 2003

  Parks Corporation offers a variety of products targeted at the wood finishing industry. As Director of Engineering, my primary focus was on factory automation and preventative maintenance processes – devising ways to improve operation efficiencies and reduce maintenance costs. Career successes included: ● Electro-mechanical design, installation, and startup of a Muriatic Acid packaging line that increased Parks production output by 135% and reduced direct labor by 10%. ●… Show more Parks Corporation offers a variety of products targeted at the wood finishing industry. As Director of Engineering, my primary focus was on factory automation and preventative maintenance processes – devising ways to improve operation efficiencies and reduce maintenance costs. Career successes included: ● Electro-mechanical design, installation, and startup of a Muriatic Acid packaging line that increased Parks production output by 135% and reduced direct labor by 10%. ● Electro-mechanical design and in house fabrication of 5-gallon Polyurethane packaging line which included automatic filling and lid crimping. The automated process doubled production output as well as reduced direct labor. ● Electro-mechanical design and integration of 1-gallon polyurethane filling and capping line. ● Re-forging supplier chain relationships due to Parks Corporation’s Chapter 11 filing. Show less



Parker Hannifin

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Product Manager

  • Jan 1997 - Sep 2001

  The CTC division of Parker Hannifin offers industrial computers and operator interface solutions to help streamline manufacturing and production processes. As Product Manager, I was directly responsible for PC-based control software and hardware. Career Successes included: ● Technical and marketing liaison for $2 million software development. ● Product Management support for a software product that achieved $1 million in sales within two years. ● Introduction of new… Show more The CTC division of Parker Hannifin offers industrial computers and operator interface solutions to help streamline manufacturing and production processes. As Product Manager, I was directly responsible for PC-based control software and hardware. Career Successes included: ● Technical and marketing liaison for $2 million software development. ● Product Management support for a software product that achieved $1 million in sales within two years. ● Introduction of new hardware product line, which included fulfillment literature development, competitive analysis, pricing, and product introduction. ● Orchestrating software product rollout training customized to a variety of audiences, including Distributor Sales and Show less



RA Jones

• United States
• Packaging & Containers
• 1 - 100 Employee

• Electrical Engineer

  • Mar 1984 - Jan 1997

  R.A. Jones designs packaging machinery targeted at customers who produce consumable consumer goods. Electrical Engineer responsibilities included: ● Creating, maintaining, and counseling on Electrical Standards for machine product lines. ● Engineering new machine orders from concept to shipment. ● Interfacing with Mechanical Engineering and Marketing on new equipment inquiries. ● Field technical support. ● Corporate specialist on Operator Interface, Bar Coding, and General… Show more R.A. Jones designs packaging machinery targeted at customers who produce consumable consumer goods. Electrical Engineer responsibilities included: ● Creating, maintaining, and counseling on Electrical Standards for machine product lines. ● Engineering new machine orders from concept to shipment. ● Interfacing with Mechanical Engineering and Marketing on new equipment inquiries. ● Field technical support. ● Corporate specialist on Operator Interface, Bar Coding, and General Control. Show less