Experience

Hobbs Madison, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Managing Director & CIO

  • Apr 2002 - Present

  Co-Founder of Hobbs Madison with continuing focus on delivering exceptional management and technical consulting services to all areas of Financial Services, including: Banking, Investment Management and Insurance companies. As a firm, we deliver exceptional strategic advisory services, technical support, reengineering, architecture, business analysis, project management, and other services that benefit from the merger of real world technology with deep financial industry expertise. Co-Founder of Hobbs Madison with continuing focus on delivering exceptional management and technical consulting services to all areas of Financial Services, including: Banking, Investment Management and Insurance companies. As a firm, we deliver exceptional strategic advisory services, technical support, reengineering, architecture, business analysis, project management, and other services that benefit from the merger of real world technology with deep financial industry expertise.



HandBridge Innovators, Inc.

• Greater Boston Area

• Chief Innovator

  • Aug 2000 - 2002

  Chief Innovator of a privately held company that developed mobile Salesforce automation software for the financial services industry. We successfully delivered WAP/Palm/Pocket PC based applications that delivered customer profiles, alerts and referrals against legacy environments via XML/ TCP/IP Transport (before it was easy, and way before the iPhone or Android Devices even existed). Chief Innovator of a privately held company that developed mobile Salesforce automation software for the financial services industry. We successfully delivered WAP/Palm/Pocket PC based applications that delivered customer profiles, alerts and referrals against legacy environments via XML/ TCP/IP Transport (before it was easy, and way before the iPhone or Android Devices even existed).



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Vice President, Systems and Technology

  • Jan 1998 - Aug 2000

  For Fleet Boston, Acquired by Bank of America: Managed the Branch Systems and Technology Group that designed, tested and supported CRM and Customer Servicing solutions for 1,200 branches and three call centers in New England and Florida. This group included 4 teams with over 100 employees in three states. I was also the head of the Retail Distribution Technology Council, which set technology strategy for six delivery channels (Online, Branch, Call Center, ATM, Mail and Mobile). I also… Show more For Fleet Boston, Acquired by Bank of America: Managed the Branch Systems and Technology Group that designed, tested and supported CRM and Customer Servicing solutions for 1,200 branches and three call centers in New England and Florida. This group included 4 teams with over 100 employees in three states. I was also the head of the Retail Distribution Technology Council, which set technology strategy for six delivery channels (Online, Branch, Call Center, ATM, Mail and Mobile). I also developed the business case, obtained management committee approval and led the teams that designed the first corporate wide intranet at Fleet. In addition, my teams were responsible for deploying infrastructure upgrades throughout the branch network of more than 10,000 users. Show less For Fleet Boston, Acquired by Bank of America: Managed the Branch Systems and Technology Group that designed, tested and supported CRM and Customer Servicing solutions for 1,200 branches and three call centers in New England and Florida. This group included 4 teams with over 100 employees in three states. I was also the head of the Retail Distribution Technology Council, which set technology strategy for six delivery channels (Online, Branch, Call Center, ATM, Mail and Mobile). I also… Show more For Fleet Boston, Acquired by Bank of America: Managed the Branch Systems and Technology Group that designed, tested and supported CRM and Customer Servicing solutions for 1,200 branches and three call centers in New England and Florida. This group included 4 teams with over 100 employees in three states. I was also the head of the Retail Distribution Technology Council, which set technology strategy for six delivery channels (Online, Branch, Call Center, ATM, Mail and Mobile). I also developed the business case, obtained management committee approval and led the teams that designed the first corporate wide intranet at Fleet. In addition, my teams were responsible for deploying infrastructure upgrades throughout the branch network of more than 10,000 users. Show less



Fleet Bank

• Banking
• 1 - 100 Employee

• SVP, Systems and Technology

  • 1998 - 2000



Barnett Bank

• Jacksonville, Florida

• Group Manager, Direct and Branch Technology Group

  • Jan 1991 - Dec 1997

  Barnett Bank was also acquired by Bank of America. Working at Barnett Bank's holding company, I headed the program office responsible for development of the new branch and call center browser based CRM / Sales and Services tool (remember, this was the mid '90's and the early era of the internet - very leading edge then). In the Technology Company, I led the Technology Advisory Board, various Applications Development Teams, Hardware and Peripherals Team, Implementation Teams and training teams.… Show more Barnett Bank was also acquired by Bank of America. Working at Barnett Bank's holding company, I headed the program office responsible for development of the new branch and call center browser based CRM / Sales and Services tool (remember, this was the mid '90's and the early era of the internet - very leading edge then). In the Technology Company, I led the Technology Advisory Board, various Applications Development Teams, Hardware and Peripherals Team, Implementation Teams and training teams. Earlier, led design and development for an object oriented call center for 900 inbound and outbound agents; managed voice response systems supporting 70,000,000 customer calls. Earlier led Customer Information Systems and Customer Master Data Management team (also very early adopter of MDM). Show less Barnett Bank was also acquired by Bank of America. Working at Barnett Bank's holding company, I headed the program office responsible for development of the new branch and call center browser based CRM / Sales and Services tool (remember, this was the mid '90's and the early era of the internet - very leading edge then). In the Technology Company, I led the Technology Advisory Board, various Applications Development Teams, Hardware and Peripherals Team, Implementation Teams and training teams.… Show more Barnett Bank was also acquired by Bank of America. Working at Barnett Bank's holding company, I headed the program office responsible for development of the new branch and call center browser based CRM / Sales and Services tool (remember, this was the mid '90's and the early era of the internet - very leading edge then). In the Technology Company, I led the Technology Advisory Board, various Applications Development Teams, Hardware and Peripherals Team, Implementation Teams and training teams. Earlier, led design and development for an object oriented call center for 900 inbound and outbound agents; managed voice response systems supporting 70,000,000 customer calls. Earlier led Customer Information Systems and Customer Master Data Management team (also very early adopter of MDM). Show less



AT&T American TransTech

• Jacksonville, Florida Area

• Project Director

  • 1989 - 1991

  AT&T American TransTech was the AT&T Subsidiary responsible for 401k Processing for all AT&T Employees and Share Split Processing following the break-up of AT&T. I was a Project Manager in their Retirement Plan Division and lead various development teams in 401k systems design and engineering. AT&T American TransTech was the AT&T Subsidiary responsible for 401k Processing for all AT&T Employees and Share Split Processing following the break-up of AT&T. I was a Project Manager in their Retirement Plan Division and lead various development teams in 401k systems design and engineering.



Florida National Bank

• Jacksonville, Florida Area

• Senior Software Programmer

  • 1988 - 1989

  Florida National Bank was acquired by First Union, becoming Wachovia and then Wells Fargo. Developer on M&I Deposits Systems, DISC Interest Reporting System, Trust, Commercial Lending Applications. Florida National Bank was acquired by First Union, becoming Wachovia and then Wells Fargo. Developer on M&I Deposits Systems, DISC Interest Reporting System, Trust, Commercial Lending Applications.



Barnett Technologies

• Jacksonville, Florida Area

• Technical Programmer

  • 1986 - 1988

  For Barnett Technologies, Acquired by Nations Bank / Bank of America: Technical developer on M&I Deposits and Commercial Loans System and 1099 Interest Reporting For Barnett Technologies, Acquired by Nations Bank / Bank of America: Technical developer on M&I Deposits and Commercial Loans System and 1099 Interest Reporting



Anacomp, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Software Programmer

  • 1982 - 1986

  For Anacomp's Banking Software Division, an early innovator in Data Warehouse, Master Data Management, Integrated Banking Systems, and Global Banking Systems: Developed an online decision support system for management; created an automated testing environment for functional, system and stress testing; developed the encryption / decryption routines for new wire transfer system. For Anacomp's Banking Software Division, an early innovator in Data Warehouse, Master Data Management, Integrated Banking Systems, and Global Banking Systems: Developed an online decision support system for management; created an automated testing environment for functional, system and stress testing; developed the encryption / decryption routines for new wire transfer system.