Experience

Pennsylvania Turnpike Commission

• United States
• Truck Transportation
• 400 - 500 Employee

• Duty Officer

  • Mar 1999 - Present

  The Operations Center Duty Officer is a skilled position which supervises the Operations Center staff in monitoring, evaluating and coordinating communications with the public, media, other agencies and staff in a 24 hour/365 day Operations Center. Oversees staff in receiving, prioritizing and dispatching emergency/non-emergency telephone calls and call box assistance from the public and others requiring law enforcement, emergency medical service (EMS), fire department, maintenance crews, tow trucks, hazardous material spill teams and/or other internal/external departments for attention. Acquire a thorough knowledge of all turnpike operations and communications procedures. Work is performed in a diverse environment with independence and minimal review and conformity to operating procedures, overall performance, and quality and effectiveness of services provided. Conforms with Pennsylvania Turnpike goals, objectives and policies. Activates, updates and maintains Intelligent Transportation Systems to alert customers of incidents so they can make an informed decision in reference to their travel plans due to delays involving accidents, construction, and maintenance activities.