Experience

Adapt IT Holdings Limited

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior System Engineer

  • Jan 2022 - Present

  ▪ Day-to-day Operational Support for Group IT Technical Team and Infrastructure ▪ 3rd Line Technical Support ▪ Infrastructure Project Implementation and Delivery ▪ Support for Network and System Infrastructure ▪ 3rd Party and Support Vendor Management to support infrastructure and resolve issues ▪ Ensure effective system monitoring and pro-active health checks ▪ Disaster Recovery and Business Continuity for business critical Group and customer hosted systems ▪ Serve as a primary escalation point for all tier 1 and tier 2 engineers



Adapt IT (Pty) LTD

• Rydall Vale

• Senior Network Engineer

  • Jul 2011 - Jan 2022

  ▪ Managing Adapt IT Microsoft Server and client infrastructure ▪ Installation and configuration of Microsoft Server and Application platforms ▪ Managing on-premise and cloud hosting platforms ▪ Internal and external Microsoft implementation projects ▪ Maintaining SLAs and escalations ▪ M365 admin, Office365 and Network administration ▪ Managing Adapt IT Microsoft Server and client infrastructure ▪ Installation and configuration of Microsoft Server and Application platforms ▪ Managing on-premise and cloud hosting platforms ▪ Internal and external Microsoft implementation projects ▪ Maintaining SLAs and escalations ▪ M365 admin, Office365 and Network administration



Apply IT (Pty) Ltd

• Durban, KwaZulu-Natal, South Africa

• Technical Services Manager

  • Mar 2009 - Jun 2011

  • Managing ApplyIT technical services support team • Account manager for technical services clients • Project management of system implementation and infrastructure projects • Maintaining client Service Level agreements • Support call and service request escalation management • Call and monthly stat reporting for client sites • Server and Microsoft domain administration and support • Technical support for ApplyIT and clients • IT equipment, software and license ordering and management of procurement system • Compiling of client proposals, SLAs, project plans and quotations • Management of internet and e-mail connectivity, firewalls and mail scanning solutions • Vendor and service provider management • Business Continuity planning and Disaster Recovery for critical business systems • Mentoring team members



ApplyIT (Pty) Ltd

• Durban, KwaZulu-Natal, South Africa

• Senior Network Engineer

  • Apr 2007 - Mar 2009

  • Microsoft domain, network, security and messaging infrastructure support • Microsoft desktop and server implementation project co-ordinator • Server and desktop support and administration for ApplyIT and clients • Managing connectivity • Client Account liaison • Maintaining client Service Level Agreements • Support call management • Monthly reporting for client sites • Data and database backups and DRP data restore • Microsoft domain, network, security and messaging infrastructure support • Microsoft desktop and server implementation project co-ordinator • Server and desktop support and administration for ApplyIT and clients • Managing connectivity • Client Account liaison • Maintaining client Service Level Agreements • Support call management • Monthly reporting for client sites • Data and database backups and DRP data restore



AVI Limited

• South Africa
• Manufacturing
• 700 & Above Employee

• Service Delivery Engineer

  • Apr 2007 - Aug 2007

  ▪ Site IT co-ordinator / support engineer for all National Brands KZN sites ▪ All desktop, network and application support ▪ Support call management ▪ Site and customer SLAs ▪ Coordinate hardware and network upgrades ▪ Coordinate Site connectivity and fail-over ▪ AVI in-house application roll-out and support ▪ Site IT co-ordinator / support engineer for all National Brands KZN sites ▪ All desktop, network and application support ▪ Support call management ▪ Site and customer SLAs ▪ Coordinate hardware and network upgrades ▪ Coordinate Site connectivity and fail-over ▪ AVI in-house application roll-out and support



ApplyIT

• Network Administrator

  • 2000 - 2007