Experience

Chesterfield College

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Digital Facilitator & Administrator

  • Jan 2019 - Present

• Central Administration Team Leader

  • Sep 2018 - Dec 2018

• Student Experience Administrator

  • Aug 2018 - Oct 2018


Newcross Healthcare Solutions
• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee
• Health Care Co-ordinator

  • Apr 2018 - Aug 2018

Explore Transport Ltd
• Customer Service Controller

  • Sep 2017 - Apr 2018

Mad Science East of England
• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee
• Account Manager

  • Oct 2016 - Sep 2017


FrontLine Sales & Marketing Ltd.

• Telemarketing / Team Leader

  • Aug 2010 - Sep 2016

  Sales, NVQ Dipoma Level(s) 2, 3 & 4 funded education. Client building, target driven. Self managed account building and extensive knowledge in the hospitality industry regarding National Vocational Qualifications. I also have a head start regarding the new levy and standards qualification frameworks that are being introduced fully for 2017. Sales, NVQ Dipoma Level(s) 2, 3 & 4 funded education. Client building, target driven. Self managed account building and extensive knowledge in the hospitality industry regarding National Vocational Qualifications. I also have a head start regarding the new levy and standards qualification frameworks that are being introduced fully for 2017.



Flaming Grill

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Bar / Front of House Supervisor.

  • Feb 2010 - Aug 2010

  Supervising the floor, front of house duties, up selling food and drink services, conducting customer satisfaction surveys, selling trays of burgers for seasonal events & cleaning duties. Supervising the floor, front of house duties, up selling food and drink services, conducting customer satisfaction surveys, selling trays of burgers for seasonal events & cleaning duties.


ADR Accident Repair Centres Ltd
• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Customer Manager

  • Mar 2009 - Feb 2010


Auto Windscreens

• United Kingdom
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Call Centre Agent / Communications Champion & Assistant

  • Jan 2007 - Mar 2009

  ➢ Resolving customer problems ➢ Providing guidance ➢ Advising about products in stock ➢ Taking notes of conversations with customers ➢ Transferring calls to specialist departments ➢ Handling ongoing issues through to resolution ➢ (at Auto Windscreens) producing a monthly newsletter and liaising with management and colleagues as Communications Champion ➢ Resolving customer problems ➢ Providing guidance ➢ Advising about products in stock ➢ Taking notes of conversations with customers ➢ Transferring calls to specialist departments ➢ Handling ongoing issues through to resolution ➢ (at Auto Windscreens) producing a monthly newsletter and liaising with management and colleagues as Communications Champion



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Feb 2001 - Sep 2005

  Responsible for maintaining a positive image of the Company working at branches in Chesterfield and Lincoln. The role consisted of dealing with complaints, returns, exchanges, queries and ensuring customer satisfaction at all times. Duties included: ➢ Ensuring compliance to all Customer Service Policies ➢ Carrying out a variety of administrative tasks ➢ Processing orders ➢ Receiving inbounding calls ➢ Responding professionally and appropriately with challenging customers Responsible for maintaining a positive image of the Company working at branches in Chesterfield and Lincoln. The role consisted of dealing with complaints, returns, exchanges, queries and ensuring customer satisfaction at all times. Duties included: ➢ Ensuring compliance to all Customer Service Policies ➢ Carrying out a variety of administrative tasks ➢ Processing orders ➢ Receiving inbounding calls ➢ Responding professionally and appropriately with challenging customers