Dale Melbourne
Group Revenue and Reservations Manager at Island Outpost- Claim this Profile
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Bio
Nicole Henry
Dale's professional attitude and abilities enable her to shine in the workplace. Her reliability and attention to detail are also prevalent. During my time working with Dale, she was open to training in new technology and procedures which she excelled in.
Emmanuella Owens
Dale was a pleasure to work with, she is intelligent and quite personable, she handled work tasks with ease and was always willing to learn and apply new skill sets to enhance her job responsibilities.
Nicole Henry
Dale's professional attitude and abilities enable her to shine in the workplace. Her reliability and attention to detail are also prevalent. During my time working with Dale, she was open to training in new technology and procedures which she excelled in.
Emmanuella Owens
Dale was a pleasure to work with, she is intelligent and quite personable, she handled work tasks with ease and was always willing to learn and apply new skill sets to enhance her job responsibilities.
Nicole Henry
Dale's professional attitude and abilities enable her to shine in the workplace. Her reliability and attention to detail are also prevalent. During my time working with Dale, she was open to training in new technology and procedures which she excelled in.
Emmanuella Owens
Dale was a pleasure to work with, she is intelligent and quite personable, she handled work tasks with ease and was always willing to learn and apply new skill sets to enhance her job responsibilities.
Nicole Henry
Dale's professional attitude and abilities enable her to shine in the workplace. Her reliability and attention to detail are also prevalent. During my time working with Dale, she was open to training in new technology and procedures which she excelled in.
Emmanuella Owens
Dale was a pleasure to work with, she is intelligent and quite personable, she handled work tasks with ease and was always willing to learn and apply new skill sets to enhance her job responsibilities.
Experience
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Island Outpost
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Jamaica
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Hospitality
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1 - 100 Employee
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Group Revenue and Reservations Manager
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Aug 2022 - Present
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Revenue Manager
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Mar 2022 - Aug 2022
Revenue Management for The Caves, GoldenEye and Strawberry Hill.
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Revenue Administrator
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Sep 2018 - Mar 2022
CORE DUTIES:Market Manager for OTAs such as Booking.com, Expedia etc...PMS AdministratorChannel Management AdministratorAvoxi Genius Administrator - VOIP Reservations calls distributions systemInventory, Rates and Distribution ManagementResponsible for connectivity of partner channelsSales and Forecast ReportingWeekly Booking reporting to identify market segment, booking trends etc, assess KPIs and other performance metricsWork closely with IOs Sales and Marketing TeamMonitor Parity IssuesLuxury Hotel Sales SpecialistOffering Support to Reservations TeamCreated Sales and Customer Service Training System for Reservation's and Front of Teams at GoldenEye Show less
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Complete Contract Consulting
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United States
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Government Relations Services
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1 - 100 Employee
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Quality Assurance and Training Supervisor
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Apr 2021 - Mar 2022
Management of the Quality Assurance Function of the Organisation Overseer of the Training and Development of Call Center Agents Managed Quality Assurance Analysts Hosted in conjunction with Senior management Calibration Calls with clients and management of our contracted partners Implementation of techniques to improve call centre best practices Management of the Quality Assurance Function of the Organisation Overseer of the Training and Development of Call Center Agents Managed Quality Assurance Analysts Hosted in conjunction with Senior management Calibration Calls with clients and management of our contracted partners Implementation of techniques to improve call centre best practices
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AMResorts
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United States
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Travel Arrangements
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500 - 600 Employee
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Reservations Coordinator
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Jun 2018 - Aug 2018
CORE DUTIES: Handle Reservations for European Tour Operators Support the Reservations Team for Secrets St. James, Breathless and Secrets Wild Orchid CORE DUTIES: Handle Reservations for European Tour Operators Support the Reservations Team for Secrets St. James, Breathless and Secrets Wild Orchid
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Jamaica Inn Hotel
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Jamaica
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Hospitality
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1 - 100 Employee
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Reservations Specialist (Reservationist)
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Mar 2015 - Mar 2018
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Key Insurance Company
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Insurance
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1 - 100 Employee
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Insurance Underwriter
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Aug 2011 - Dec 2014
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Sharp Electronics Corporation USA
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Specialist
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Jan 2010 - Jun 2011
Supported on the Sharp Electronics Legacy Equipment such as type-writers, cash registers, electronic calculators, fax machine etc... Supported on the Sharp Electronics Legacy Equipment such as type-writers, cash registers, electronic calculators, fax machine etc...
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Quality Assurance Analyst/Supervision
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Feb 2006 - Dec 2009
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Island Homes
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Kingston
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Office Administrative Assistant
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Dec 2004 - Nov 2005
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Education
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2015 - 2017
Navis University - Lodging and Guest Services Sales and Marketing
Certification, Reservations and Sales Operations -
2019 - 2020
Heart NCTVET
Diploma (Level III), Business Management (Supervision) -
2011 - 2013
College of Insurance and Professional Studies
Insurance (Motor Vehicle, Property, Accident and Liability), Certificate of Insurance -
2001 - 2003
Brown's Town Community College
Arts and Social Sciences -, Communication Studies, Caribbean Studies, Advanced Level Geography, Business Law, Sociology -
1996 - 2001
St. Mary High School
Caribbean Examination Council (CXC), Passes in 8 CXC Subjects -
2021 - 2025
The University of the West Indies
Bachelor of Applied Science - BASc, Finance and Financial Management Services
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