Experience

Age UK Cheshire

• Non-profit Organizations
• 1 - 100 Employee

• CEO

  • Apr 2017 - Present

  CEO with all the usual CEO responsibilities, and here I get to do this with an exceptional team. About to begin a social action experiment with older people - Later Life Assemblies. CEO with all the usual CEO responsibilities, and here I get to do this with an exceptional team. About to begin a social action experiment with older people - Later Life Assemblies.



LGBT Foundation

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Director of Operations

  • Jan 2016 - Apr 2017

  LGBT Foundation delivers services for LGBT people in counselling, drugs & alcohol, sexual health and community safety. This is coupled with an extensive research and insight programme which informs and drives service delivery and more broadly influences local and national policy and practice. As Director of Operations I had strategic responsibility for management and solutions across research, policy and insight. This included working with the team to ensure that the business plan was developed and delivered and that all activity was in line with the values of the organisation. I had strategic responsibility for management and solutions across services. This included ensuring that high quality services were delivered and contractual outputs were achieved through effective performance reporting and management, all compliant with the values of the organisation. I was responsible for strategic HR and operational policies, ensuring that they were fit for purpose and compliant with current best practice and legislative requirements. Establishment of effective performance measures and frameworks was part of my responsibility at LGBT Foundation, working with the team to ensure that the work we undertook was measured effectively and strived for continual improvement. As a member of the Senior Management Team I supported the CEO, Deputy CEO and Board of Trustees in ensuring that the governance was effective.



Trafford Partnership - Diverse Communities Board

• Trafford

• Vice Chair

  • Sep 2012 - Jan 2016

  As Vice-Chair I was responsible for supporting the Chair in the effective and efficient business of the Board. As Vice-Chair I was responsible for supporting the Chair in the effective and efficient business of the Board.



Citizens Advice

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Member of National Equality Committee

  • Apr 2011 - Jan 2016

  In this role I supported the creation and delivery of a new Equality & Diversity strategy for the national service - Stand Up for Equality. I represented a view from the national membership of local Citizens Advice and offered experience and expertise to ensure the principles of the service were upheld. In this role I supported the creation and delivery of a new Equality & Diversity strategy for the national service - Stand Up for Equality. I represented a view from the national membership of local Citizens Advice and offered experience and expertise to ensure the principles of the service were upheld.



CITIZENS ADVICE TRAFFORD

• United Kingdom
• Law Practice
• 1 - 100 Employee

• CEO

  • May 2010 - Jan 2016

  As CEO of Citizens Advice Trafford I successfully led the organisation through significant changes including restructure, service re-design and tender exercises. This resulted in the organisation modernising, meeting client need more effectively while improving financial stability and long term prospects of the organisation. I was the senior officer, responsible for reporting to the Board of Trustees. I gained valuable experience in culture change in this organisation, leading restructure and innovative whole service re-design to make the charity more responsive to client need and become a more fulfilling place to work and volunteer. I was successful in levering in over £800,000 of Lottery funding as well as writing successful tenders for national Legal Aid contracts and Local Authority contracts. I have successfully led multi-partner partnership applications for project funding and successfully managed relationships with key stakeholders to increase core funding. I increased the level of reserves fourfold during my appointment, putting the organisation on a much more sound financial footing.



Crown Prosecution Service

• United Kingdom
• Law Practice
• 700 & Above Employee

• Group Equality, Diversity and Community Engagement Manager

  • Sep 2008 - May 2010

  In this role I was strategic lead on equality, diversity and community engagement for all CPS functions in Lancashire and Cumbria. I led and provided specialist expert advice and support to the Group and Area management teams. I developed tailored strategies for each Area which resulted in improved performance across the Group. I was responsible for representing the CPS in high level discussions in both the statutory and voluntary sectors, which significantly improved the profile of the organisation. In this role I made a valuable contribution to national policy and performance in hate crime, domestic violence and disability hate crime with and on behalf of community members.



Salford Citizens Advice

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Senior Manager - Outreach

  • May 2004 - Sep 2008

  I was Senior Manager with responsibility for outreach activity across the city. I led ten members of the team delivering tailored information and advice to people in Salford, with a focus on money, welfare and housing matters. The services included home-visiting, GP surgeries, Over 60s benefit take-up, outreach to Jewish communities and specialist money advice. I had responsibility for leading the team, proactive team management, driving, monitoring and reporting on performance, training and development and strategy implementation. I was an active member of the senior management team in what is one of the most respected local Citizens Advice offices in England and Wales.