Operations Manager- Smart Guard (Off-site Monitoring)

• Mar 2021 - Present

Control Room Manager

• Jun 2017 - Mar 2021

Ensuring the smooth running of the CAP Security Operations Centre. This entails managing on average 50 staff members and handling all HR processes. The Control Centre operates 24 hours a day 365 days a year.Other responsibilities include drafting SOPS, maintaining the technological infrastructure of the Operations Centre (Alarm monitoring software, CCTV Cameras and LPR solutions), preparing budgets and ensuring they are followed, preparing reports and presenting them in meetings and ensuring that the expected level of quality is maintained while handling all emergency calls. Show less

Training and Projects

• Nov 2013 - May 2017

Training-Drafting SOPS for training-Creating all training material-Planning all training sessions-Developing training syllabusProjects-Conducting the necessary research to ensure the best product is selected and ensuring a smooth implementation occurs.

Control Room Manager

• Jan 2009 - Nov 2013

Ensuring the smooth running of the CAP/ICCC Security Operations Centre. This entails managing on average 20 staff members and handling all HR processes. The Control Centre operates 24 hours a day 365 days a year and receives on average 8000 phone calls a month.Other responsibilities include drafting SOPS, maintaining the technological infrastructure of the Operations Centre and ensuring that the expected level of quality is maintained while handling all emergency calls.

Control Room Operator (Shift Commander)

• Feb 2007 - Dec 2009

This position entails handling all calls received in the Operations Centre and ensuring that they are dealt with effectively. This means making sure a vehicle is sent as fast as possible, all relevant information is obtained and that the clients safety is your number one priority. As Shift Commander I have to ensure that all incidents are handled effectively and that the response of all security resources is coordinated.The position also entails managing 6 staff members per a shift. Show less