Experience

SundogIT, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Integrator

  • 2016 - Present

• Service Manager

  • May 2013 - 2016



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Field Artillery Officer

  • Mar 2011 - Present



Keller Williams Realty Fox Valley

• Real Estate
• 1 - 100 Employee

• Broker

  • Apr 2010 - Jan 2012



Nicor Gas

• United States
• Utilities
• 700 & Above Employee

• Workload

  • May 2010 - Feb 2011



Southwest Housing Compliance Corporation

• Financial Analyst

  • Jan 2009 - Feb 2010

  Tracked the timely progress of the complete lifecycle of all requests Analyzed renewal contracts and rent adjustment requests to ensure they comply with HUD guidelines Maintained contract files in audit ready status Working knowledge of HUD Section 8 Renewal Policy and HUD Handbook 4350.1 Prepared monthly reports which track renewal, rent adjustment and finding status Conveyed request for information in writing and orally to HUD/owner/agent with clarity and timeliness Tracked the timely progress of the complete lifecycle of all requests Analyzed renewal contracts and rent adjustment requests to ensure they comply with HUD guidelines Maintained contract files in audit ready status Working knowledge of HUD Section 8 Renewal Policy and HUD Handbook 4350.1 Prepared monthly reports which track renewal, rent adjustment and finding status Conveyed request for information in writing and orally to HUD/owner/agent with clarity and timeliness



Blackstar Co-op

• Board of Directors

  • 2006 - 2007



The 401(k) Company

• Financial Services
• 1 - 100 Employee

• Participant Services Representative

  • Apr 2006 - Dec 2006



Laboratory Corporation of America

• Logistics Supervisor

  • Jul 2005 - Apr 2006

  Supervised 12 couriers with over 225 regular clients in a 400-mile radius Location Safety Officer Worked with clients to ensure satisfaction to include dispatching stat and unscheduled pick-ups Created and updated daily route sheets to improve efficiency Maintained fleet records to include accident reports, vehicle maintenance schedules and training Maintained personnel records to include workers compensation claims, disciplinary actions and time off Supervised 12 couriers with over 225 regular clients in a 400-mile radius Location Safety Officer Worked with clients to ensure satisfaction to include dispatching stat and unscheduled pick-ups Created and updated daily route sheets to improve efficiency Maintained fleet records to include accident reports, vehicle maintenance schedules and training Maintained personnel records to include workers compensation claims, disciplinary actions and time off



Spherion, on premise at Dell

• Service Supervisor

  • Feb 2004 - Jul 2005

  Supervised 125 direct and 500 indirect sales representatives in 15 locations Managed Direct, Business to Business, Internet and Call Center sales teams Handled general human resource issues Entered, reviewed and resolved payroll issues for several offices using Peoplesoft Recruited and interviewed candidates with a fill time of eight days Planned and organized career fairs Supervised 125 direct and 500 indirect sales representatives in 15 locations Managed Direct, Business to Business, Internet and Call Center sales teams Handled general human resource issues Entered, reviewed and resolved payroll issues for several offices using Peoplesoft Recruited and interviewed candidates with a fill time of eight days Planned and organized career fairs



INVESCO Funds / AIM Funds

• Supervisor

  • Jul 1998 - Nov 2003

  Relocated from Denver to Austin to open a new Call Center Supervised a team of 30 call center representatives Interviewed, trained, coached and administered monthly and annual staff performance reviews Maintained a service level of over 97% for the entire life of the center Awarded Dalbar's Mutual Fund Service Award 1999-2003 Initiated conference calls throughout the company to share best practices Relocated from Denver to Austin to open a new Call Center Supervised a team of 30 call center representatives Interviewed, trained, coached and administered monthly and annual staff performance reviews Maintained a service level of over 97% for the entire life of the center Awarded Dalbar's Mutual Fund Service Award 1999-2003 Initiated conference calls throughout the company to share best practices



Mann Theatres

• Entertainment
• 1 - 100 Employee

• Manager

  • 1989 - 1998



USMCR

• USMCR Artillery Section Chief

  • 1990 - 1996