Experience

Aqsarniit Hotel and Conference Centre

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Service Manager

  • Aug 2022 - Present

• Guest Services Supervisor

  • Apr 2022 - Aug 2022


TSC
• France
• Advertising Services
• 1 - 100 Employee
• Customer Service Representative

  • Sep 2021 - Apr 2022


Frobisher inn

• Hospitality
• 1 - 100 Employee

• Front Desk Representative

  • Sep 2019 - Mar 2021

   Provided excellence front desk customer service & guest relations  Completed monthly commissions invoices  Created weekly schedules for front desk and housekeeping  Received all incoming calls and coordinated with staff to fulfil requests and resolves issues or to assist the person calling with their requests/issues.  Welcomed patrons to the front desk while maintaining multitasking skills of a conversation while processing the check-in.  Coordinated with other departments to handle wide range of needs for the guests.  Drafted and maintained incident reports, logs and other documents requested by management.  Balanced accounts and conducted nightly audits.  Handled payment processing duties and provided customers with receipts, proper change, etc. Show less



McKesson Canada

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Technical Customer Service

  • Mar 2011 - Feb 2018

  Provided Excellent Customer Service Provided knowledgeable and effective Technical Customer Service for PharmaClik and Telxon users Monitored PharmaClik messaging system, place orders, investigate/solve issues and respond to clients Place orders for vendors with specific guidelines Monitored AS400 screens for errors and resolve issues. Monitored Logistics for any current/pass issues, follow up and resolve issues. Created weekly newsletter for Customer Service Department with important facts, issues, reminders and challenges Document all issues in appropriate tracking system Show less



Oakville Hydro

• Canada
• Utilities
• 1 - 100 Employee

• Service Desk Support Co-op

  • Jan 2010 - May 2010

  Provided friendly, effective one on one support to users Ensured all tickets were assigned to appropriate queues in HelpStar (IT Service Desk) Installed corporate software applications (MS Office, Great Plains, etc.) Imaged computers for new hires and reimaged computers when necessary Replaced computer hardware when necessary (Ram, Hard Drives, etc.) Installed appropriate software for specific jobs Printer support Provided friendly, effective one on one support to users Ensured all tickets were assigned to appropriate queues in HelpStar (IT Service Desk) Installed corporate software applications (MS Office, Great Plains, etc.) Imaged computers for new hires and reimaged computers when necessary Replaced computer hardware when necessary (Ram, Hard Drives, etc.) Installed appropriate software for specific jobs Printer support



ADP Canada

• 1 - 100 Employee

• Technical Support Analyst

  • Aug 2008 - Aug 2009

  Provided friendly, effective telephone and email support to users Resolved 1st and 2nd level trouble tickets and escalated tickets as appropriate Ensured all calls were accurately entered into Unicenter (IT Service Desk), and tracked appropriately Ensured service level agreements were met with respect to turnaround time for problem resolution Installed and supported corporate software applications (MS Office, Lotus Notes, etc.) Imaged computers for new hires and reimaged computers when necessary Installed appropriate software for specific jobs VPN setup and support Show less