Director, Ticketing Operations

• Apr 2022 - Present

Project Director

• Nov 2021 - Apr 2022

Responsible for the setup of a large-scale hospitality technology, marketing and operational project, spanning 3 Olympic games. Responsible for the setup of a large-scale hospitality technology, marketing and operational project, spanning 3 Olympic games.

Chief Executive Officer

• Aug 2019 - Oct 2021

Overall management and responsibility of a leading international ticketing and technology business. Overall management and responsibility of a leading international ticketing and technology business.

Chief Operating Officer

• Nov 2016 - Aug 2019

A broad role running the day to day business at Eventim UK. Responsible for the operations, client and customer service, marketing and business development teams as well as the overall strategy of the UK business. I was responsible and very proud to have lead the team into winning Eventim UK's first award in 2018. Music Week awarded Eventim UK as Best Ticketing Company. A broad role running the day to day business at Eventim UK. Responsible for the operations, client and customer service, marketing and business development teams as well as the overall strategy of the UK business. I was responsible and very proud to have lead the team into winning Eventim UK's first award in 2018. Music Week awarded Eventim UK as Best Ticketing Company.

Technical Operations Manager - Rio 2016

• Nov 2014 - Nov 2016

Senior management within Eventim's 'Rio 2016 Olympic' core project team, based in Rio De Janeiro. Responsible for overseeing the technical operations of the project, namely the day to day management of the ticketing system, operational management, client services and reporting / business intelligence. Senior management within Eventim's 'Rio 2016 Olympic' core project team, based in Rio De Janeiro. Responsible for overseeing the technical operations of the project, namely the day to day management of the ticketing system, operational management, client services and reporting / business intelligence.

Ticketing Systems Manager - England 2015

• May 2014 - Nov 2014

Management within Ticketmaster's England 2015 Rugby World Cup project team responsible for the operational management of the public and client sales platform.

Business Transformation Manager

• Nov 2012 - May 2014

Overseeing the operational processes of Ticketmaster UK with a strong focus on technology. Including reviewing, implementing, specifying and building tools across multiple departments with a view to allow them to work smarter and more efficiently. Responsible for major improvements within Client Services, Call Centre, Customer Services and Fulfilment.

Senior Technical Ticketing Manager - London 2012

• Jan 2011 - Nov 2012

A manager within the London 2012 Olympics project team responsible for the operational management of the public sales platform, reporting, client support and product management.

Senior Ticketing Manager

• Sep 2009 - Jan 2011

Managing a team of Ticketing Co-ordinators and activity involved in the ticketing of numerous high profile events. Operational project manager for the setup of Live Nations move to Eventim's ticket system in the UK. Managing a team of Ticketing Co-ordinators and activity involved in the ticketing of numerous high profile events. Operational project manager for the setup of Live Nations move to Eventim's ticket system in the UK.

Senior Client Account Manager - Music

• Jul 2007 - Sep 2009

Managing various high level relationships with Ticketmaster's music clients as well as managing a team of Client Account Managers to ensure repeat and new business. Managing various high level relationships with Ticketmaster's music clients as well as managing a team of Client Account Managers to ensure repeat and new business.

Programming Executive

• Oct 2005 - Jul 2007

A manager within the team responsible for controlling the diary for 14 theatrical venues across the UK, including Hammersmith Apollo and Manchester Apollo. Primarily specialising in high profile events and concerts and working to maximise the number of 'lit days' across the venue portfolio

Deputy / Acting General Manager

• Jan 2004 - Oct 2005

Responsible for the general day to day running of a busy provincial theatre and deputising in the venue managers absence. Duties included; managing heads of department, a venue licensee, budgeting and forcasting, reporting, settlements, HR and health and safety.

Various

• Sep 1999 - Jan 2004

General Operations Manager, Prince Charles Cinema July 2003 – Jan 2004 General Manager, Robins Cinema Camberley Jan 2003 – July 2003 Front of House & Box Office Manager, Durham Sept 1999 – Jan 2003 General Operations Manager, Prince Charles Cinema July 2003 – Jan 2004 General Manager, Robins Cinema Camberley Jan 2003 – July 2003 Front of House & Box Office Manager, Durham Sept 1999 – Jan 2003