Dakota Milburn

Public Services Specialist at Deschutes Public Library
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Contact Information
us****@****om
(386) 825-5501
Location
Bend, Oregon, United States, US

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Experience

    • United States
    • Libraries
    • 1 - 100 Employee
    • Public Services Specialist
      • Dec 2021 - Present

      Assisted patrons of all ages regarding questions about using the library, locating materials, and finding information. Used technology to serve patrons and provide technology related instruction to develop resolutions. Maintained a welcoming experience by being empathetic, courteous, and respectful in all interactions. Retained the safe and welcoming environment of the library for patrons of all ages and backgrounds by following established policies and procedures. Used library software and systems to maintain library item and patron records for checking in and check out of materials. Verified and assisted with confidential account information, performed holds/requests processes and fulfillment for prompt distribution of materials, and provided information and/or routine data-entry about library related transactions. Sorted, routed, and shelved library materials according to their categorization following established procedures. Show less

    • United States
    • Libraries
    • 1 - 100 Employee
    • Library Assistant
      • Sep 2021 - Nov 2021

      Performed a variety of tasks in support of the library including materials handling, check-in, check-out, and transfer of materials using an Integrated Library System ILS software, shelving materials according to Dewey Decimal System and alphabetical order, basic shelf maintenance, and patron reference and research service in person and over the phone. Guided patrons in use of computers, tablets, printers, copiers, and fax machines. Utilized ILS software to perform data entry for maintenance of patron accounts and for inventory of library materials. Coordinated a project that categorized children’s picture books into readily accessible genres for the ease and benefit of patron use. Show less

    • Middle School and High School Coach
      • Apr 2015 - Mar 2021

      Worked with parents, students, and faculty as both an assistant and head coach to create an environment conducive to learning. Taught student athletes in sport, academic, and personal matters that impacted their development as responsible citizens. Assisted students individually and within groups in developing goals according to their strengths. Acted as main point of contact with regards to safety and building maintenance and lockdown as both a supervisor (head coach) and when a supervisor was not present. Show less

    • Qualified Child Care Provider
      • Sep 2018 - Jan 2020

      Collaborated with fellow employees and parents on the creation and implementation of activities and services regarding the safe and developmentally correct care of children between the ages of 1 year and 10 years. Provided support to a program that benefited at-risk families within diverse populations. Collaborated with fellow employees and parents on the creation and implementation of activities and services regarding the safe and developmentally correct care of children between the ages of 1 year and 10 years. Provided support to a program that benefited at-risk families within diverse populations.

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Toddler Room Teacher Aide and Before/After School Program Lead Site Director
      • Feb 2017 - Jul 2019

      Aided and coordinated the creation and implementation of engaging and developmentally appropriate STEAM, literacy and Story Time, and physical education activities for both 1 on 1 and group instruction of multicultural students between toddler ages and 11 years old. Created relationships with students, families, school district officials, and community leaders as Lead Site Director acting as the direct point of contact for information. Conducted both formal and informal Story Times with small and large groups of students. Acted as main Person in Charge with regards to safety and building facilities opening and closing as both a supervisor and when a supervisor was not present. Supervised four employees in the role as Lead Site Director while coordinating work schedules of each employee. Show less

Education

  • Western Oregon University
    Bachelor's of Science, Interdisciplinary Studies
    2014 - 2021

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