Sales Development Representative

• Nov 2022 - Present

General Manager

• Sep 2019 - Sep 2022

• After relocating to Banff, I hired, on-boarded, and trained 10 employees. Maintained an extremely low turnover rate throughout my tenure• Set weekly, monthly and quarterly sales targets, informed by data from our sales analytics platform• Led staff sales training sessions to ensure employees met and exceeded targets• Continuously revised merchandising strategies to influence guest experience in-store, increasing items sold by 18% and increasing customer satisfaction as measured by Google reviews• Key areas of focus included general business operations, marketing and promotions, and finding novel ways of maintaining and increasing customer loyalty• Fiercely competed with neighbouring dispensaries for market share in a highly competitive and saturated industry

Restaurant Server

• May 2018 - Apr 2019

The Living Room Restaurant is a chic spot with a patio offering upscale French & Italian cuisine, including small plates, fondue, and an award-winning wine list• Quickly acquired a professional proficiency with our extensive wine list• Delivered elite experiences to often high net-worth clients in a high volume establishment• Liaised with chefs to accurately serve and explain chef's tasting menus and utilize wine knowledge to provide tailored wine pairings• Designed and prepared weekly feature cocktails for guests. Attracted attention from a local blog who wrote an article on my cocktails, highlighting their locally sourced ingredients

Bar Manager

• May 2016 - Apr 2018

• Started as a bartender but was promoted to Bar Manager at 9 months• Gained experience managing a team in a high volume and stressful environment,• Learned and trained staff on the selling features and tasting notes of 140 different tequilas• Key responsibilities included scheduling, training, cash management, inventory control, ordering, and menu creation • Started as a bartender but was promoted to Bar Manager at 9 months• Gained experience managing a team in a high volume and stressful environment,• Learned and trained staff on the selling features and tasting notes of 140 different tequilas• Key responsibilities included scheduling, training, cash management, inventory control, ordering, and menu creation

Cocktail Menu Consultant

• Mar 2017 - Apr 2017

• Hired to create a summer cocktail list that could be executed in a high-volume establishment• Led training sessions for Metropolitan employees to ensure proper execution and technique • Hired to create a summer cocktail list that could be executed in a high-volume establishment• Led training sessions for Metropolitan employees to ensure proper execution and technique