Experience

The Word & Brown Companies

• United States
• Insurance
• 100 - 200 Employee

• Inventory Coordinator

  • Aug 2018 - Present

  ● Effectively manage inbound support requests via ticket system and emails and escalation ● Operate and troubleshoot large production printers, Color & B/W ● Trained in the Planet Press system by Objectif Lune, with Java Script usage ● Collaborate with other technical teams, collecting information, determining solutions, and documenting steps for troubleshooting hardware, application, and network-related issues resulting in effective request, incident, and problem management ● Float for needs in Data Entry > IT Service Desk >Inventory > Print while ensuring all tasks are completed properly ● Provide IT support, as needed, for technical issues across the underwriting department (202 team members) with a focus on internal client experience ● Maintains consistent stock of inventory, ordering new stock up to the pre-authorized limit as inventory through the WASP system ● Establishes and maintains backup source for high-demand items ● Assesses inventory reports and order patterns to identify items in need of automatic, recurring delivery ● Heavy work in Excel to use formulas and arrays to effectively complete daily tasks ● Manages and maintains inventory system; facilitates upgrades to the related database and/or software under the direction of the purchasing or inventory control manager ● Provide a detailed monthly/weekly/on request report of average material usage and projected needs ● Assist management with the task for QC of eligibility termination forms into a new system Show less



Triage Partners, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Loan Servicing Specialist/Data Entry Clerk

  • Sep 2015 - Mar 2018

  ● Managed a range of responsibilities to support our team ● Reviewed loan documentation for accuracy ● Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution ● Completed validation of loan documentation, reports, and/or systems – updating any missing, incorrect, or incomplete documents and/or data ● Assisted with coordination, delivery, set up, and research of servicing transfers and acquisitions ● Performed data entry and/or enters loans into the appropriate systems ● Researched and resolved loan related issues which may include missing payments, disputed accounts history requests, and general loan-related questions ● Collaborated across servicing and other related mortgage loan teams to accommodate customer requests and improve process and workflow ● Worked under general supervision following established guidelines and procedures ● Resolved customer or associate inquiries as necessary and communicates when applicable Show less



The Word & Brown Companies

• United States
• Insurance
• 100 - 200 Employee

• Data Entry/Enrollment/IT Support Specialist Underwriting

  • Sep 2015 - Feb 2017

  ● Performed data entry-alpha and numeric to add new records, verify, correct, edit, and change for new hire enrollment quote entry and processing while adhering to all PHI (Personal Health Information) guidelines ● Provide a detailed monthly/weekly/on request report of average material usage and projected needs ● Manage an inbox of Clients and Employees to complete material tasks as needed for enrollment or renewal meetings ● Assisted underwriting document processing by providing accurate data entry of all new submissions daily, identifying lines of business, and entering accurate information into the system per the target goals assigned ● Created data comparison analysis, reconciliation, review, and monitor systematic data reports to ensure the quality and integrity of the eligibility/enrollment data; evaluate results and report findings with recommendations for corrective action ● Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution ● Secure information by completing database backups ● Quote Entry and processing for Word & Brown, Individual, Choice, Choice 51+, Choice Builder, & Web Show less



Shut Up & Take My Money

• Customer Service & Shipping Coordinator

  • Dec 2014 - Sep 2015

  ● Responsible for inbound customer calls to coordinate customer Purchase Orders into the BAAN system, confirm product availability and confirm shipment of product to meet customer requirements. ● Managed all the Bills of Ladings to include processing orders, relieving inventory out of BAAN system, and creating and printing bills ● Contributed to repeat and referral business through strong problem-solving skills and commitment to top quality workmanship and excellent customer service. ● Prepared shipment papers in accordance with guidelines provided by the company ● Always documented and maintained inventory of stock and necessary packaging ● Participate in continuous training and professional development activities to maintain current knowledge of rapidly advancing technology ● Entered order and shipment information in company-provided database Show less



Vertical Extreme

• Customer Service Representative + Payroll Accounting

  • Mar 2011 - Jul 2013

  • Checking timesheets for accuracy • Entering data into databases and spreadsheets • Handling direct deposit requests and data • Processing paper checks for distribution • Acquiring all necessary signatures to distribute payroll • Processing wage garnishments • Making adjustments in pay for raises, bonuses and commission • Providing introductory information to new customers • Ensuring that customers are satisfied with products or services • Following up with clients or customers to check that they’re still satisfied with any purchases • Letting customers or clients know about additional products or services • Determining the quickest, most effective ways to answer a client’s or customer’s questions • Escalating queries and concerns • Troubleshooting common issues with a product or service • Working with a team of CSRs and other departments to find appropriate solutions Show less