Experience

Hampton Inn and Homewood Suites by Hilton Boston Seaport District

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2023 - 10 months

  Boston, Massachusetts, United States



Nyma Music Group

• President

  • Jan 1998 - 26 years

  Music business and media consultant. Assist in developing strategic marketing and promotion plans. National music promotion for all mainstream radio formats. Assist in negotiations with major acts of all genres to perform at local venues throughout the Northeast. Music Production, Recording Engineering and Mixing services.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Director of Sales and Marketing

  • May 2020 - Mar 2023

  Boston, Massachusetts, United States



Colwen Hotels

• United States
• Hospitality
• 200 - 300 Employee

• Dual Director of Sales

  • Feb 2019 - May 2020

  Chelsea, Ma Responsible for all sales aspects at the newly renovated Residence Inn by Marriott Boston Logan Airport Chelsea and brand new addition of the Fairfield Inn by Marriott Boston Logan Airport Chelsea Dual property.

• Area Director of Sales

  • Jan 2018 - Feb 2019

  Chelsea, MA Responsible for leading the sales team for the Homewood Suites by Hilton, Residence Inn by Marriott and Towneplace Suites by Marriott Boston Logan Airport Chelsea. Responsibilities include strategizing with the sales team to maximize revenue, securing new accounts and maintaining existing accounts. Work with revenue management and General Managers to maximize the profitability of the hotels while maintaining guest satisfaction.

• Dual Director of Sales

  • Sep 2017 - Jan 2018

  Chelsea,MA Functions as the leader of the property’s sales department for Residence Inn &Towneplace Suites by Marriott Boston Logan Airport Chelsea Manages the property's reactive and proactive sales efforts; Provides day-to-day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and… Show more Functions as the leader of the property’s sales department for Residence Inn &Towneplace Suites by Marriott Boston Logan Airport Chelsea Manages the property's reactive and proactive sales efforts; Provides day-to-day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Participates in discussions with corporate revenue and e-commerce team to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with corporate marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates.

• Director of Sales

  • Nov 2015 - Sep 2017

  Chelsea, Ma Head of the sales department Residence Inn Boston Logan Airport Chelsea. In charge of training and supervising of the hotel´s sales team. Works closely with the General Manager and operation team to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues. Responsible for a maximum of occupancy of conferences and banquettes in order to optimize general business opportunities. Creates lucrative sales targets and networks business… Show more Head of the sales department Residence Inn Boston Logan Airport Chelsea. In charge of training and supervising of the hotel´s sales team. Works closely with the General Manager and operation team to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues. Responsible for a maximum of occupancy of conferences and banquettes in order to optimize general business opportunities. Creates lucrative sales targets and networks business relations to corporate client, like airlines, tourist offices, different book services etc. Observes the market, identifies trends and monitor the main competitors.Creates sales targets depending on the tide of events. All in all the control of expenses and the best possible costs cutting subject belongs to his/her responsibility.

• Group Sales and Catering Manager

  • Apr 2014 - Nov 2015

  Chelsea,Ma Residence Inn by Marriott Boston Logan Airport / Chelsea- The Group Sales and Catering Manager represents the property in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. Plan and create menus and functions accordingly prepare and write contracts for client functions… Show more Residence Inn by Marriott Boston Logan Airport / Chelsea- The Group Sales and Catering Manager represents the property in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. Plan and create menus and functions accordingly prepare and write contracts for client functions. Responsible to solicit and book events through solicitation, newspaper leads, knowing the competition & handling assigned inquiry calls & walk ins. Represent hotel by soliciting, responding to and negotiating with persons requiring group accommodations with or without meeting space and/or on-site catering. Represent property in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues. Negotiate contracts with customers and commission agreements with third party agencies. I Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the guest rooms, meeting space and/or banquet date, space and rate availability. Develop and quote prices for same. Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market). Direct site visits for respective accounts and participates in trade shows, industry and customer events. Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other property facilities.



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Group Sales Manager

  • May 2013 - Nov 2013

  Boston,ma Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, engaging and friendly service Approach all encounters with guests and employees in a friendly, service oriented manner Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel Comply at all times with Fairmont… Show more Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, engaging and friendly service Approach all encounters with guests and employees in a friendly, service oriented manner Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations Follow up on leads both by telephone and by written correspondence. Maintain an active prospecting effort Coordinate with Convention Services and Catering on groups involving rooms and Banquet revenue to maximize space Maintain monthly incentive compensation worksheets and lead source analysis Exceed/ Meet goals established by Director of Group Sales and Director of Sales and Marketing (i.e. room nights, rate, F&B, and number of prospecting calls.) Show less



Four Seasons Hotel Boston

• United States
• Hospitality
• 1 - 100 Employee

• Group Room Coordinator

  • Jan 2005 - May 2013

  Boston,Ma Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate. Manage contracted group and hotel room count in conjunction with the Director of Marketing and Reservations Manager and prepare booking detail pace reports for… Show more Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate. Manage contracted group and hotel room count in conjunction with the Director of Marketing and Reservations Manager and prepare booking detail pace reports for conference service managers, Sales Managers and Director of sales Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons. Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue mgt and sales meetings in order to insure financial objectives of the property are met. Attend Weekly Business review meetings to be aware of business trends, new bookings and changes to current bookings. Attend Weekly Revenue Strategy Meeting. Maintaining extensive knowledge of hotel facilities, Extensive knowledge of all room rates, packages and promotions Answers all reservation inquiries via telephone, email or fax in timely manner Maintain accurate files and systems for information retrieval as it relates to group bookings. Other duties as assigned.

• Reservations Sales Agent

  • May 2004 - Dec 2004

  General Scope and Purpose To deal with all telephone, fax and email enquiries in a prompt and professional manner in accordance with company standards ensuring accuracy and attention to detail at all times. To maintain effective communication at all times. Responsibilities To be fully conversant with all reservation procedures including cancellations and no-shows, and adhere to these procedures at all times. To be fully aware of all rates and promotions and to… Show more General Scope and Purpose To deal with all telephone, fax and email enquiries in a prompt and professional manner in accordance with company standards ensuring accuracy and attention to detail at all times. To maintain effective communication at all times. Responsibilities To be fully conversant with all reservation procedures including cancellations and no-shows, and adhere to these procedures at all times. To be fully aware of all rates and promotions and to quote such rates in line with hotel standards, ensuring maximum occupancy and rate is achieved at all times. To deal with all internal and external customers in a professional manner to ensure complete satisfaction at all times whilst adhering to hotel standards. To develop and maintain customer relations to the highest standard, answering all telephones promptly and correctly. To ensure all incoming correspondence is actioned promptly and correctly, and any request responded to courteously and within the same working day. To maintain an accurate and logical filing system for correspondence relating to bookings and enquiries. To be aware of current and future availability and any historical and seasonal trends and major events which may affect it. To ensure the effective communication of all guest requirements to all other relevant hotel departments. To chase all unconfirmed bookings ensuring they are confirmed or released in accordance with hotel policy. To maintain an accurate waitlist and ensure all bookings are converted should rooms become available. To pass all potential sales leads to the Sales department.



The Cutting Room Recording Studio

• Night Studio Manager

  • Mar 1999 - Apr 2004

  Greater New York City Area Controlled overall actions which consisted of: Recording sessions, employees, clients, outside engineers, booking of sessions Ordering of supplies, handling of financial arrangements (cash and purchase orders, etc.) from clients, record labels and other suppliers Interaction between Record labels, managers, A&R Directors, and Rental companies Securing and filing of incoming and outgoing Media and equipment.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Facilties and Services Generalist

  • Jul 2000 - Mar 2004

  Greater Boston Area Offer extensive customer and technical services to co-workers, clients (off-site and on-site), partners and executives Office Set up for new and returning managers/consultants in an Office Hotel environment Involved in the training of new floor attendants, responsible for everyday operations of all floors in downtown Boston as well as Wellesley, MA Computer maintenance and data storage, meetings and reservations, conference calls and AV setups, maintenance of offices and meeting rooms,… Show more Offer extensive customer and technical services to co-workers, clients (off-site and on-site), partners and executives Office Set up for new and returning managers/consultants in an Office Hotel environment Involved in the training of new floor attendants, responsible for everyday operations of all floors in downtown Boston as well as Wellesley, MA Computer maintenance and data storage, meetings and reservations, conference calls and AV setups, maintenance of offices and meeting rooms, copier services Sorting and distributing of mail, regulation of postal Charge, courier and office supplies accounts Correspondence with building landlords and maintenance, security and guest services. Show less



The Hit Factory

• United Kingdom

• General Assistant

  • Sep 1998 - Mar 1999

  Greater New York City Area 1. Help the office, team or individual person in the studios perform and complete their job function. 2. Assistants answer phone calls, route the calls to the appropriate person. 3. Order food and other necessary items for studio sessions 4. Take inventories, orders supplies and run errands 5. Answer simple questions or take a message. 6. Stock and maintain kitchen / lounge 7. Cleaning projects when necessary 8. Ship packages Arranges car services and messengers 9… Show more 1. Help the office, team or individual person in the studios perform and complete their job function. 2. Assistants answer phone calls, route the calls to the appropriate person. 3. Order food and other necessary items for studio sessions 4. Take inventories, orders supplies and run errands 5. Answer simple questions or take a message. 6. Stock and maintain kitchen / lounge 7. Cleaning projects when necessary 8. Ship packages Arranges car services and messengers 9. Perform clerical tasks such as:  faxing, photocopying, receiving, opening and delivering mail.  creating and maintaining files and filing new information.  creating and maintaining spreadsheets, answering and responding to emails  scheduling business appointments and making the appropriate travel arrangements.  completes any tasks that are requested. 13. Perform other tasks that are not listed here. Show less