Experience

Valstybinė mokesčių inspekcija

• Lithuania
• Government Administration
• 100 - 200 Employee

• Senior Advisor

  • Feb 2018 - Present

  Customer Experience Management; change management of customer service processes; implementation of customer service quality monitoring methodologies and tools; creating and conducting customer service training; identification of resources for customer service; installation and maintenance of customer service systems (Call center management system, Visit reservation system, Queue management system); management of the Customer Segmentation Model development team for the "Customer Orientation of VMI Strategy 2020-2025" direction. Show less



Lietuvos paštas

• Lithuania
• Freight and Package Transportation
• 200 - 300 Employee

• Key Account Project Manager

  • 2013 - 2016

  Creation and management of sales projects for the company's VIP customers; active sales of services (B2B). Creation and management of sales projects for the company's VIP customers; active sales of services (B2B).



SEB Lietuvoje

• Lithuania
• Banking
• 400 - 500 Employee

• Business client project manager

  • 2013 - 2016

  Attracting new business clients (hunter position); active sales of bank products (B2B, B2G); work in the project "Living without cash". Attracting new business clients (hunter position); active sales of bank products (B2B, B2G); work in the project "Living without cash".



Swedbank Lietuvoje

• Lithuania
• Financial Services
• 500 - 600 Employee

• Customer Service Center Manager

  • 2005 - 2013

  Ensuring the performance of the department's operational goals; increasing the bank's market share (sales B2B, B2G, B2C); organization and coordination of customer service; service quality assurance; team development, hiring. Ensuring the performance of the department's operational goals; increasing the bank's market share (sales B2B, B2G, B2C); organization and coordination of customer service; service quality assurance; team development, hiring.