Daiva Step
Restaurant Manager at LA ROCK RESTAURANT LIMITED- Claim this Profile
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Bio
Nicola Pink
Daiva runs a very smooth front of house (& I am sure much more) at La Rock. She herself is very professional but also warm and welcoming. This reflects in her team who all seem to follow her example, they also all seem very happy in their work which is no mean feat! Daiva's attention to detail is exceptional. She seems to remember everybody and recalls previous conversations etc. I would be more than happy to recommend La Rock to people with food allergies too. I overheard her explaining to one diner that they did not to need to worry, she had made sure that the chefs knew that they had an allergy and all boards and knives used to prepare their food would be freshly washed and only used on their dish to avoid any cross contamination.
Nicola Pink
Daiva runs a very smooth front of house (& I am sure much more) at La Rock. She herself is very professional but also warm and welcoming. This reflects in her team who all seem to follow her example, they also all seem very happy in their work which is no mean feat! Daiva's attention to detail is exceptional. She seems to remember everybody and recalls previous conversations etc. I would be more than happy to recommend La Rock to people with food allergies too. I overheard her explaining to one diner that they did not to need to worry, she had made sure that the chefs knew that they had an allergy and all boards and knives used to prepare their food would be freshly washed and only used on their dish to avoid any cross contamination.
Nicola Pink
Daiva runs a very smooth front of house (& I am sure much more) at La Rock. She herself is very professional but also warm and welcoming. This reflects in her team who all seem to follow her example, they also all seem very happy in their work which is no mean feat! Daiva's attention to detail is exceptional. She seems to remember everybody and recalls previous conversations etc. I would be more than happy to recommend La Rock to people with food allergies too. I overheard her explaining to one diner that they did not to need to worry, she had made sure that the chefs knew that they had an allergy and all boards and knives used to prepare their food would be freshly washed and only used on their dish to avoid any cross contamination.
Nicola Pink
Daiva runs a very smooth front of house (& I am sure much more) at La Rock. She herself is very professional but also warm and welcoming. This reflects in her team who all seem to follow her example, they also all seem very happy in their work which is no mean feat! Daiva's attention to detail is exceptional. She seems to remember everybody and recalls previous conversations etc. I would be more than happy to recommend La Rock to people with food allergies too. I overheard her explaining to one diner that they did not to need to worry, she had made sure that the chefs knew that they had an allergy and all boards and knives used to prepare their food would be freshly washed and only used on their dish to avoid any cross contamination.
Credentials
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BA
University of Sheffield
Experience
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LA ROCK RESTAURANT LIMITED
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United Kingdom
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Restaurants
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1 - 100 Employee
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Restaurant Manager
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Dec 2013 - Present
Responsible for overseeing the efficient running and profitability of the restaurant and for managing employees. Main objective is to please customers by providing a pleasant dining experience.Accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieving restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Meeting restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Planning menus by consulting with chefs; estimating food costs and profits; adjusting menus.Controlling costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.Maximizing bar profitability by ensuring portion control; monitoring accuracy of charges; upsellingMaintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations;Maintaining ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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Marrakesh Orn Ltd
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United Kingdom
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Restaurants
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Restaurant Manager
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Jun 2012 - Jan 2014
• Manage all aspects of food service operations (front and back of the house). • Hire, train, motivate, supervise, evaluate, schedule and terminate employees.• Oversee inventory control, ordering, food sanitation and quality control of food products.• Maintain excellent customer service by stressing "the customer comes first".• Redesigned menu by splitting it to food and drinks menu, and adding new items (15 wines, 8 cocktails, several beers and non-alcoholic beverages, 10 food courses) that increased sales in 2013.• Developed the image of the restaurant by releasing new flyers, business cards.• Developed the range of service provided by arranging professional food delivery service.• Ensured that all Fire and Safety and Food Hygiene regulations were complied with.• Arranged occasional events such as Christmas Celebration, Mother’s Day, Valentine’s Day, Graduation, Hen and Birthday Parties.• Developed the image of the restaurant by shaping the design of the restaurant.
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Education
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2012 -
The University of Sheffield
Bachelor of Arts (BA), International Relations and Affairs / Politics -
2009 - 2012
Kaunas University of Technology
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