Experience

HeadBox

• United Kingdom
• Events Services
• 1 - 100 Employee

• Director of Product

  • Jun 2019 - Present

  HeadBox is the easy way to plan meetings and events with confidence. Our software products, namely headbox.com, Lead Feed and HeadBox Business allow customers to book, manage and deliver everything in one place - no long searches, no hidden costs, no stress. As the UK’s fastest-growing event tech brand backed by Guinness Asset Management and Deepbridge Capital, we are on a mission to bring people and spaces together to make brilliant things happen, everywhere. We now employ a growing team of 65 HeadBoxers, based in Shoreditch, London In 2018, HeadBox was shortlisted for The Sunday Times Tech Track "Ones to Watch" as well as being listed in Startups UK Top 100, ranking at #9 in 2020. Show less



BookingBug

• London, United Kingdom

• Senior Product Manager

  • Dec 2017 - May 2019

  BookingBug (now JRNI) is the Market Leading Appointment Booking Software, Event Management Platform & Queuing Systems for all Business sizes. • Owned and managed the Queue Management product module. Increased customer satisfaction and retention rate through purposeful relationship building with international flagship customers. • Developed a new webhook solution as part of a banking client strategy which secured several million $ worth of new business. • Took ownership of a new reporting module, evolving it from early prototype into a robust and customer feedback led product, critical to increasing the value of new and existing business. • New roadmapping process introduced, moving away from date driven outputs and towards outcome based goals. Adopted by the whole Product team and received well by senior stakeholders. • Line managed 2 and informally mentored 4 other PMs. • Worked with high profile clients such as Morgan Stanley, Halfords, Debenhams, Rogers and EE. • Founded the D&I committee, leading company wide LGBTQ+, mental health and gender equality focused Show less



Hopster

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Head of Product

  • Feb 2017 - Nov 2017

  Hopster is a B2C subscription mobile, tablet and TV app for kids aged 2-6. The app is available in 3 languages and has had over 1m downloads worldwide. Part of the management team, led the Product team and managed the remote customer service function. Evolved existing team of Producers into a Product team, establishing Product Management as a recognised discipline in the company. Instrumental in the introduction of cross-functional teams assigned to business critical KPIs, and was responsible for high level management of all roadmapping, production activity and resource management. Introduced and improved various Product Management techniques, such as retrospectives, journey mapping and hypothesis backlogs. Worked on user research, using techniques such as discovery interviews, feature testing, surveys, user observation etc. Introduced and ran company wide end of sprint product showcase meetings, to recap on and celebrate our achievements. Became the KidSAFE and COPPA compliance officer for the app. Spoke on a Disruptive Technology panel including EE and Telefonica at the 2017 TV Connect conference. Managed Amazon channels and EE partner projects, resulting in a large number of new Hopster subscribers. Show less



Kobas

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head of Product

  • Nov 2014 - Jan 2017

  KOBAS is a bootstrapped startup with a subscription B2B hospitality management SaaS platform, integrated EPoS system and B2C loyalty platform. During my time, both the team and client base doubled in size. I was part of the senior management team and regularly contributed at board level. Built and led the team responsible for all product management, QA, customer support, account management, EPoS installation and marketing. Owned the demanding product roadmap and the management of very limited resource to deliver upon it. I also became the primary product knowledge holder for the incredibly broad application suite. Successfully delivered over 15 major, complex projects, along with hundreds of smaller improvements. Introduced many effective processes such as rigorous QA, regular roadmap meetings, standardised client onboarding and frequent customer product communications. Show less



The Interest Network

• Technology, Information and Internet

• Product Manager

  • May 2014 - Oct 2014

  Partnering with brands and running their own initiatives, Gather.ly offered exposure, development, networking and commercial opportunities to emerging creative talent. Gather.ly ran events, creative projects and a unique magazine-style website. I ran Gather.ly day to day while the co-founders focused on other endeavours, and ensured alignment of all activity with company vision. Working with over 200 creatives from our network, managed the team to produce over 80 projects and showcases published on the site. Implemented all processes around production and publication of highly shareable content, PR and marketing, events management, and community growth and management. Required quick, practical responses to daily challenges at all levels of detail, and creative approaches to projects with little or no budget. Show less



Futureproof

• London, United Kingdom

• Digital Manager

  • Sep 2013 - May 2014

  Futureproof was a media-neutral marketing agency startup working with clients such as Comic Relief, Penguin, Hovis, Ted Baker, World Vision and The Shard. Managed or consulted on all digital projects, including website and web application development, ecommerce solutions, email marketing and social media. Worked on projects from pitch to launch, including building business cases for work, in-depth analysis of trends and user behaviour, defining and measuring KPIs, collaborative creative ideation, producing user stories, wireframes, sitemaps and functional feature specs. Worked directly with high profile clients to effectively plan, cost and implement projects based on individual requirements and measures of success - delivering top quality work on time, budget and specification. Took on an apprentice through an official programme, who was kept on after completing his apprenticeship. Also devised and delivered ‘Social Giving’ training sessions to various charities looking to improve their social media strategies. Show less



Sign-Up.to

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Product & Operations Manager

  • Aug 2010 - Aug 2013

  Sign-Up.to is a multi-channel online marketing SaaS platform with an additional white label offering. Integrated sister product eTickets.to is an e-ticketing SaaS platform. In 2014, Sign-Up.to were acquired by leading European hosting provider - HEG. Led a highly collaborative team, responsible for all product management, QA and marketing activity. Established myself as the first person in a Product type role in the business, acting as Product Owner on both Sign-Up.to and eTickets.to. Was responsible for end to end activity on projects, including tasks such as devising feature specs, wireframes, acceptance criteria etc, day to day management of delivery teams, release planning and launch management. Positioned myself as a much needed communication bridge between Development and customer facing teams. Implemented many initiatives to reduce customer support, increase sales and lower churn, such as improved QA processes, internal training, new reference and marketing materials, and frequent customer product update comms. Was promoted 3 times in 2 years and came to join the management team. Show less



55 Max

• London, United Kingdom

• Production Manager

  • Oct 2009 - Mar 2010

  55 Max is an art consultancy specialising in bespoke interiors. Originally employed to work on a specific high profile B2C project, I was quickly promoted to a lead role and came to own all supplier and client relationships for the department. Accountable for all stages of the customer journey after purchase and managed a freelance production team day to day. During my time at 55 Max I devised and implemented a number of solutions for operational improvement across the business. 55 Max is an art consultancy specialising in bespoke interiors. Originally employed to work on a specific high profile B2C project, I was quickly promoted to a lead role and came to own all supplier and client relationships for the department. Accountable for all stages of the customer journey after purchase and managed a freelance production team day to day. During my time at 55 Max I devised and implemented a number of solutions for operational improvement across the business.



Shakes

• Guildford, United Kingdom

• Duty Manager

  • Jun 2007 - Oct 2009

  Shakes was a high street milkshake vendor. Responsible for all aspects of the day to day running of the store, including management of daily store operations, stock management, efficient staff scheduling and daily finance reconciliation. Also involved in recruitment, training and performance management of the team. Shakes was a high street milkshake vendor. Responsible for all aspects of the day to day running of the store, including management of daily store operations, stock management, efficient staff scheduling and daily finance reconciliation. Also involved in recruitment, training and performance management of the team.