Experience

Franco's Athletic Club

• United States
• Health, Wellness & Fitness

• Director

  • Mar 2020 - Present

• Director of Finance

  • Sep 2016 - Mar 2020



The Ritz-Carlton Hotel Company LLC

• Director of Spa

  • Nov 2002 - Mar 2020

  I am responsible for ensuring financial success, guest satisfaction with services provided and creating an enviorment that promotes teamwork and trust. By setting clearly explained and attainable goals I am able to motivate my team to reach financial goals. I ensure all standards are met for Ritz-Carlton and for licensing boards. I interview and recruit candidates, train and develop the team. All areas of the spa are my responsiblity so I monitor all areas daily and constantly strive to make improvements. I develop and promote new treatments to stay current with spa trends.



Somme Institute

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Account Manager

  • Mar 2016 - Aug 2016

  I offer training to new and existing properties and offer support to staff and management teams. My previous experience as a spa director and a massage therapist ensures I am able to relate to all members of the team. I create events and incentive contests to motivate teams to break records with sales. I offer training to new and existing properties and offer support to staff and management teams. My previous experience as a spa director and a massage therapist ensures I am able to relate to all members of the team. I create events and incentive contests to motivate teams to break records with sales.



Spoonful of Sugar

• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Jun 2015 - May 2016

  Promote the business and host etiquette classes, cooking classes and tea parties. Make special memories for precious children and their parents while enjoying meeting them and teaching the importance of using good manners. Promote the business and host etiquette classes, cooking classes and tea parties. Make special memories for precious children and their parents while enjoying meeting them and teaching the importance of using good manners.



The Ritz-Carlton Toronto

• Canada
• Hospitality
• 1 - 100 Employee

• Opening Trainer

  • Feb 2011 - Feb 2011

  I trained the new employees how to perform services, what the standards for The Ritz-Carlton are and did performance reviews on each. I taught the company philosophies and culture. I staged all areas with the new products and equipment. I trained the new employees how to perform services, what the standards for The Ritz-Carlton are and did performance reviews on each. I taught the company philosophies and culture. I staged all areas with the new products and equipment.



The Waikiki EDITION

• Opening Trainer

  • Sep 2010 - Sep 2010

  This was a very interesting project as it was not only an opening of a new proerty but a brand laund for EDITION. Edition was new and unique concept focused on service and style. I trained the spa team and worked with the design team to stage the area and make it ready for guests. I also assisted in staging guest rooms and any other task that needed to be done. This was a very interesting project as it was not only an opening of a new proerty but a brand laund for EDITION. Edition was new and unique concept focused on service and style. I trained the spa team and worked with the design team to stage the area and make it ready for guests. I also assisted in staging guest rooms and any other task that needed to be done.



The Ritz-Carlton Dove Mountain

• United States
• Hospitality
• 1 - 100 Employee

• Opening Trainer

  • Dec 2008 - Dec 2008



The Ritz-Carlton Dallas

• United States
• Hospitality
• 1 - 100 Employee

• Opening Trainer

  • Aug 2006 - Aug 2006