Experience

Protection Masters Limited
• Kenya
• Security and Investigations
• 1 - 100 Employee
• Assistant Office Manager

  • May 2022 - Present


Maisha mapya learning center

• Administrative Assistant

  • Jan 2019 - Dec 2021

  Roles and Responsibilities  Organizing and scheduling meetings and appointments  Partnering with HR to maintain office policies as necessary  Organizing office operations and procedures  Coordinating with IT department on all office equipment  Managing relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time  Managing contract and price negotiations with office vendors, service providers and office lease  Providing Top notch customer service & support to visitors  Responsible for creating PowerPoint slides and making presentations  Managing executives' and Teams schedules, calendars and appointments  Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored  Establish a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval and staff transfers  Ensuring office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems  Perform review and analysis of special projects and keep the management properly informed  Determining current trends and provide a review to management to act on.



Sarova Hotels

• Administrative Intern

  • Nov 2017 - Nov 2018

  Duties.  Making travel arrangements – visa requirements/travel itineraries/travel allowances.  Periodic preparation of office expenses report and advice on cost reduction steps taken/to be taken.  Responsible for time management schedule – appointments, meetings and maintaining the General Manager’s diary.  Ensuring timely submission of monthly reports and updating the General Manager on status.  Prompt support of all staff in administrative matters and encouraging team spirit and morale and maintaining discipline.  Administration of Managers’ staff personal files.  Liaison between the General Manager and HODs.  Project management follow ups.  Preparation of monthly review documents and files.  Preparation for appraisals to be carried out by the General Manager.



Kenyatta National Hospital.

• Kenya
• Hospitals and Health Care
• 700 & Above Employee

• Customer Care Officer-Reliver

  • Jan 2015 - Apr 2015

  Duties  Providing information to customer queries  Providing solution to customer complaints  Taking customers feedback and suggestions to improve qualities of service and report to the unit supervisor  Ensuring effective and smooth co-ordination between consultant and the outpatient with or without appointment, and follow up.  Greeting all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary  Guiding patients to consultant’s room when the consultant is ready to see the patient after ensuring payment of consultancy fees at billing desk.  Guide the patients regarding investigation, medication & follow-up visit  Updating respective consultant regarding patient’s attendance and status as & when required. In case of exceptional cases, trying to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient  Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant  Manage, plan and schedule patient’s appointment / cancellation aligned with centralized on line appointment calendar  Provide information on related consultant’s profile, visiting hours, and tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.  Communicating effectively with staffs at all levels and patients and ensure support services  Addressing any operational issue that require intervention/coordination  Oversee patient care flow while redirecting and allocating resources  Communicate pertinent information (verbal and/or electronic) in a timely manner