Experience

Future Assist

• Australia
• Financial Services
• 1 - 100 Employee

• Administration Officer

  • Jul 2018 - Present

  Doing administrative tasks, e.g Collating and Sending Financial Statements and tax returns. Sending correspondence, ASIC forms, invoices etc. Doing administrative tasks, e.g Collating and Sending Financial Statements and tax returns. Sending correspondence, ASIC forms, invoices etc.



Debt Recoveries Australia (DRA)

• Australia
• Financial Services
• 1 - 100 Employee

• Account Executive

  • Jun 2015 - Apr 2018

  Preparing and sending proof of losses, for damages and total losses on property and motor insurance and negotiating settlements Reviewing complex motor claims, property claims, cattle claims & rental vehicle claims Managing all searches, including, ASIC, Title, Skip traces to ensure their accuracy. Calling debtors and TPI for negotiating payments Sending letter of demands for motor, property, rental and commercial claims Drafting and sending legal letter of demands for motor, property, rental and commercial claims Show less



Rocking the Boat Outsourcing Tours

• Personal Assistant/ Customer Service Representative

  • Mar 2015 - May 2015



Sydney Harbour tallships

• Lead Generation Specialist

  • Sep 2014 - May 2015



Vocam Group

• Australia
• E-Learning Providers
• 1 - 100 Employee

• Appointment Setter

  • Jul 2014 - Sep 2014

  • To call potential customers and engage them in conversation. • To provide information regarding a product and set up meetings with a member of the sales team. • To call potential customers and engage them in conversation. • To provide information regarding a product and set up meetings with a member of the sales team.



KINSHIP digital

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Social Business Intelligence Analyst

  • May 2013 - Oct 2013

  • Reap measurable, predictable results and significant ROI from their Social activity. • Stay connected to their customers in a way that is both time and budget-efficient. • Gain up-to-the-minute customer insights for increased sales, improved service, faster product development and more effective marketing. • Listen, understand and act on Social conversations on a large scale. • Harness the power of Social to understand their customers, competitors, and their market. • Transform their existing operational systems and infrastructure into a differentiated customer. Show less



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2013 - Mar 2013

  To get the right contact person on the line and transfer to Sprint Collections Team. To get the right contact person on the line and transfer to Sprint Collections Team.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Customer Service Representative

  • Aug 2012 - Dec 2012

  As a Customer Service Representative we are tracking customers packages to help monitor and track the location of their packages and make sure that they are receiving it on time. We provide logistics and quality customer service experience. As a Customer Service Representative we are tracking customers packages to help monitor and track the location of their packages and make sure that they are receiving it on time. We provide logistics and quality customer service experience.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CSA for JPMorgan Chase Bank

  • Jan 2009 - Jul 2012

  As a Customer Support Adviser and Collector too is not an easy task,. Our main goal is to get the right person (Card Holder) on the line so we could disclose the credit card information and the amount that they need to pay in order to bring the account up to date. We also make sure that they are aware about their due date to keep their payment on time and maintain their credit in good standing. We also find solutions to the Credit holders who are having trouble making payments every month, we provide payment programs that suits to every card holder that we speak with and make sure we empathize acknowledge and understand their situation and where they are coming from. We are being monitored and evaluated on a regular basis so we make sure we provide good customer experience. Show less