Director of Implementations

• jul. de 2021 - - actualidad

Account Manager

• ago. de 2020 - jul. de 2021

Independent Contractor

• nov. de 2019 - mar. de 2020

Operations contractor and consultant under the Vice President of Legal Counsel in the hospitality management industry. I work primarily in a project manager capacity with optimizing workflow processes and developing the SOP playbook for the department. I assist in creating interdepartmental standards of communication and efficiency tracking to streamline the inventory recovery process. Operations contractor and consultant under the Vice President of Legal Counsel in the hospitality management industry. I work primarily in a project manager capacity with optimizing workflow processes and developing the SOP playbook for the department. I assist in creating interdepartmental standards of communication and efficiency tracking to streamline the inventory recovery process.

Senior Account Manager

• may. de 2019 - nov. de 2019

Fostered client relationships, enhanced brand awareness, and developed new business with partners including physicians, medical directors, nursing, and facility administrators Responsible for managing multiple accounts across multiple verticals which generated over $10.2 million in annual revenue Upheld quality assurance of medical documentation services and maintain standard across over 400+ team members in collaboration with direct reportsLead team in recruiting and hiring new candidates along with developing a new training program with 20% reduction in attrition during the first 90 days.Created chief scribe weekly mentoring and professional development program to develop their leadership and management skills with topics such as emotional intelligence, time management, task prioritization, and public speaking.

Associate Regional Manager

• may. de 2019 - oct. de 2019

Project Manager

• ene. de 2018 - may. de 2019

Evolved and managed clear recruiting process to ensure transparent and efficient hiring, streamlined the overall interviewing process, ensuring good feedback loops, consistent hiring criteria and optimized time-to-hire.Live documented the entire patient-physician encounter in various EMR systems and specialties for inpatient, outpatient, and emergency services.Assisted CDI program with review of clinical documentation to support the medical necessity of services and reporting of the severity of the patient's illness along with expected risk of mortality and complexity of care.Monitored the status and results of lab and imaging studies to present patient cases to providers, allowing them to function at top of license.Partnered in developing a population health program to increase RAF/HCC recapture rates and closure of quality/health care gaps per visit while monitoring KPIs.Conducted primary data analysis of efficacy and patient cost benefit of pilot population health program in partnership with AdventHealth in the Daytona Beach area.

Scribe

• may. de 2017 - ene. de 2018

Graduate Student Intern (Parenting Education)

• ago. de 2016 - nov. de 2016

Conducted prospective and retrospective analysis with paired t-tests and multiple linear regression to identify confounding factors that can be addressed in future programmingAnalyzed and compared pre and post-tests exams of participants to identify improvementImplemented evidenced based practices after analysis to improve parenting education program Conducted prospective and retrospective analysis with paired t-tests and multiple linear regression to identify confounding factors that can be addressed in future programmingAnalyzed and compared pre and post-tests exams of participants to identify improvementImplemented evidenced based practices after analysis to improve parenting education program

Community Planning Intern

• may. de 2016 - ago. de 2016

Investigate county-wide health priorities and needs via town hall meetings and surveysCollaborate with community partners to devise a Community Health Improvement Plan (CHIP)Focus and implement strategies with community partners to provide solutions to health prioritiesIncorporate evidence-based practices in a high-need community Investigate county-wide health priorities and needs via town hall meetings and surveysCollaborate with community partners to devise a Community Health Improvement Plan (CHIP)Focus and implement strategies with community partners to provide solutions to health prioritiesIncorporate evidence-based practices in a high-need community

Assistant Manager/Bar Manager

• dic. de 2013 - jul. de 2016

Ensured guest satisfaction, complaint handling and service recovery when needed. Delivered training of FOH associates (service staff of 15 people) according to responsibilities and service standards.Collaborated with head chef on creation of daily menu and weekly specialsManaged entire beer, wine, and beverage revenue and cost with local distributors. Ensured guest satisfaction, complaint handling and service recovery when needed. Delivered training of FOH associates (service staff of 15 people) according to responsibilities and service standards.Collaborated with head chef on creation of daily menu and weekly specialsManaged entire beer, wine, and beverage revenue and cost with local distributors.

Shift Lead

• jun. de 2012 - nov. de 2013

Initiated guest loyalty program to strengthen customer-business relationship and increase sales revenueCollaborated with local business and organizations to develop bi-weekly local food, beverage, and art festivalsLed and organized Mexican culturally based in-house events Initiated guest loyalty program to strengthen customer-business relationship and increase sales revenueCollaborated with local business and organizations to develop bi-weekly local food, beverage, and art festivalsLed and organized Mexican culturally based in-house events

Public Relations Specialist

• ago. de 2011 - may. de 2013

Managed all social media platforms while promoting upcoming student and faculty led eventsFacilitated event planning and execution for multi-cultural student organizationsPioneered first on-campus AIDS Awareness Day with free HIV/AIDS testingCreated branding for future marketing and promotion materials Served as media point of contact for campus cultural events Managed all social media platforms while promoting upcoming student and faculty led eventsFacilitated event planning and execution for multi-cultural student organizationsPioneered first on-campus AIDS Awareness Day with free HIV/AIDS testingCreated branding for future marketing and promotion materials Served as media point of contact for campus cultural events

Server

• may. de 2009 - ago. de 2010

>Summer employment during Summers 2009 and 2010>Received Serve-Safe certification >Summer employment during Summers 2009 and 2010>Received Serve-Safe certification