Experience

CCS Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Patient Support Representative

  • Dec 2020 - Present

  Answer general questions, update policy information, take or enter orders and register new customers online.Provide customers with accurate and appropriate information to answer questions, troubleshoot issues, and resolve customer complaints.Defuse volatile customer situations calmly and courteously. Accurately documented, researched, and resolve customer service issuesPrimary contact of the department to resolve critical cases on time without further escalationReview daily reports and update or correct accountsRespond to online inquiries from customers and third parties.Maintain patient confidentiality and abide by HIPPA laws at all times



Adroit Health Group

• United States
• Insurance
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Oct 2018 - Nov 2019

  Verify accuracy of billing data and revise any errorsProcess payments per member’s requestConfer with members by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaintsDefuse volatile member situations calmly and courteously Accurately documented, researched, and resolve customer service issuesPrimary contact of the department to resolve critical cases on time without further escalation Verify accuracy of billing data and revise any errorsProcess payments per member’s requestConfer with members by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaintsDefuse volatile member situations calmly and courteously Accurately documented, researched, and resolve customer service issuesPrimary contact of the department to resolve critical cases on time without further escalation



Travelers

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Jul 2018

  Entered details such as account information and call logs into the computer systemReviewed cancellations and reinstatements and made appropriate decisions to resolve with guidance. Resolved service-related complaints and complex callsAssisted Customers and Insurance Brokers with requests for quotes or changes to existing policiesAssisted Underwriters with getting dwelling information from customers and making customers aware of an underwriter’s decision regarding their policyProcessed payments and assisted with billing on both home and auto policies