Experience

Embassy of Canada | Ambassade du Canada

• Canada
• International Affairs
• 700 & Above Employee

• Assistant Trade Commissioner

  • Sep 2019 - Present

  • Awarded “Instant Award” in recognition of exceptional support to the Embassy of Canada to China during the Covid-19 Crisis by the Ambassador Dominic Barton.• Coordinate with Public Services and Procurement Canada (PSPC) and Public Health Agency of Canada (PHAC) to support Federal Procurement Program of Sales and Donations of Medical Supplies. • Expand Canada’s network of contacts, including government and private sector organizations.• Build and sustain a mutually beneficial relationship with both Canadian clients and local contacts. • Develop and maintain current knowledge of the marketplace to respond to requests for information from clients and provide value-adding advice. This may include information/advice on the local business environment, opportunities and challenges of doing business in China as well as upcoming events (trade fairs, conferences, seminars, etc.)• Analyze diverse potential and actual business/market access problems encountered by clients. Develop and advises clients on resolution strategies. • Work with Canadian companies with their import/export needs of Canada and China. Support and coordinate the Canadian participation at trade related events.• Undertake research and analysis of business issues (including but not limited to Winter Sports/Sports File/Medical Devices exportation in the context of Covid-19) and provide advice/recommendations for the Minister, the Counsellor and the First Secretary of the Trade Section.• Manage the Trade Info Centre by responding to requests for information on investment, trade, business environment, opportunities and challenges to improve awareness and knowledge by Canadian clients as required.



Embassy of Canada to China | Ambassade du Canada en Chin

• China
• Government Administration
• 1 - 100 Employee

• Senior Program Assistant

  • May 2015 - Sep 2019

  • Provided case processing of Canadian visa paper applications and e-applications (Students/Family Visits/Workers/business/Group).• Conducted information verifications and made quality recommendations to the Unit Manager for complex immigration cases.• Managed records of clients with the highest levels of confidentiality and discretion.• Conducted visa application face-to-face or phone interviews with applicants to determine client eligibility. • Conducted Site Visits, document assessment rational and prepared site visits and fraud trend reports. • Attended FCC (Five Country Conference: Canada, U.S, Australia, New Zealand, U.K) Anti-Fraud Meetings and exchanged up-to-date fraud and human trafficking trends. • Communicated with clients and government authorities via written correspondence and phone calls by using various software system. (i.e. Microsoft Word, Excel, Outlook etc.)• Provided program and processing support to other missions including Centralized Intake Office (CIO) in Ottawa or missions in other countries.



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Financial Services Manager

  • Jul 2014 - Apr 2015

  • Delivered in-depth financial and business development with clients.• Built businesses in branch by making face-to-face contacts with clients• Cultivated and got to know clients and their investment needs. • Staff coaching in customer service techniques for efficient branch operation.

• Customer Service Representative

  • Jul 2013 - Jul 2014

  • Awarded “Quarterly Top Performance” in the first Quarter of employment.• Improved branch profitability by regularly exceeding sales target, providing tailored one-on-one customer service and spotting opportunities based on product knowledge. • Processed large volumes of transactions with accuracy and speed while maintaining customer confidentiality.



IG Wealth Management

• Canada
• Financial Services
• 700 & Above Employee

• Financial Sales Assistant

  • May 2013 - Jul 2013

  • Attract new business by cold calling or interact with potential clients in person in order to provide information about products and services, recording details of inquiries, complaints and comments.• Call and interact with different departments, venues, and hotels to ensure smooth processing of financial planning seminar; negotiate price with hotel catering manager to get the best rates.• Help Financial Consultant to arrange client meetings; prepare product or service reports, client’s financial review, and client’s application by collecting and analyzing client’s information



Bite Communications

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relationship Coordinator

  • Jan 2012 - Apr 2012

  • Provided advice on marketing and promotional plans and through calling, telemarketing and social media to help increase client’s awareness in the industry at the national and international level. Key clients includes Caterpillar, HP• Identified and communicated customer-related / trend story opportunities and helped create media pitches to be used in the business, IT and vertical press.• Supported for a few large media events including China Launch Event of Sustainable and Livable Cities Initiative (Caterpillar, National Development and Reform Commission and World Resources Institute, Beijing Irish Festival 2012, HP Executives’ China Visit 2012)