Experience

GENERATION BALANCE

• Belgium
• Professional Training and Coaching
• 1 - 100 Employee

• Job Coach

  • Aug 2021 - Present

  ▪ Hsp▪ Perfectionism▪ Resilience▪ Grow mindset▪ Work - life balance ▪ Hsp▪ Perfectionism▪ Resilience▪ Grow mindset▪ Work - life balance



Therapy 4U

• Belgium
• Hospitals and Health Care
• 1 - 100 Employee

• Lifestyle Coach

  • Mar 2021 - Present

  ▪ Energy and stress management▪ Assertiveness training▪ Healthy food education ▪ Energy and stress management▪ Assertiveness training▪ Healthy food education



Owens Corning

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Senior Sales Associate - Middle East, Intercompany, France and Uk

  • Nov 2019 - Jan 2021

  ▪ Manage relationships with customers and sales engineers▪ Ensure the best processing of customer requests about products and services, orders and complaints▪ Support the sales organisation in their strategy and in ongoing logistics, marketing and sales projects ▪ Manage relationships with customers and sales engineers▪ Ensure the best processing of customer requests about products and services, orders and complaints▪ Support the sales organisation in their strategy and in ongoing logistics, marketing and sales projects



The Janssen Pharmaceutical Companies of Johnson & Johnson

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Services Specialist - Benelux

  • Jan 2017 - Oct 2019

  ▪ Answer 1st line medical questions of Benelux health care professionals, pharmacists and patients▪ Detect, report and follow up on adverse events and product quality complaints▪ Handle complete order to invoice process in SAP ▪ Answer 1st line medical questions of Benelux health care professionals, pharmacists and patients▪ Detect, report and follow up on adverse events and product quality complaints▪ Handle complete order to invoice process in SAP



Zumba Fitness LLC

• Key Account Executive - France, Scandinavia and Uk

  • Feb 2013 - Dec 2016

  ▪ Screen and select potential resellers (B2C) ▪ Advise resellers about collections, orders, events, meetings▪ Attend reseller meetings, collection presentations, events, trade shows ▪ Write and translate promotional mailings▪ Advise flash sales partners (Vente Privée, Vente Exclusive) about collections, offers, order discrepancies, delivery dates▪ Grow business with existing e-commerce partners (Amazon holdings): manage sales catalogues - plan and evaluate marketing actions▪ Develop business with potentially new retail partners (B2B)▪ Report on stock, sales and ROI▪ Project administration: supplier sheet - licence agreement (LDRF) - credit form▪ Optimize operational processes



USG People

• Italy

• HR Officer

  • Feb 2011 - Feb 2013

  ▪ Manage flow of candidates, calls and emails▪ Search online for applicants and vacancies▪ Competence interviews, CEBIR tests and role plays▪ Match applicants with vacancies▪ Extention of contracts and remuneration▪ Prepare tenders▪ B2B visits ▪ Manage flow of candidates, calls and emails▪ Search online for applicants and vacancies▪ Competence interviews, CEBIR tests and role plays▪ Match applicants with vacancies▪ Extention of contracts and remuneration▪ Prepare tenders▪ B2B visits



DuPont Powder Coatings

• Plastics Manufacturing
• 1 - 100 Employee

• Customer Service Representative - Belux

  • Jul 2006 - Dec 2010

  ▪ Handle complete order to invoice process in SAP▪ Manage Belux customer accounts in Salesforce.com▪ Advise customers (B2B) about prices, terms & conditions▪ After sales: billing, complaints▪ Inside sales ▪ Handle complete order to invoice process in SAP▪ Manage Belux customer accounts in Salesforce.com▪ Advise customers (B2B) about prices, terms & conditions▪ After sales: billing, complaints▪ Inside sales



lastminute.com

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Booking Agent - Customer Service Representative

  • Sep 2004 - Jun 2006

  ▪ Manage incoming calls and emails▪ Advise customers (B2C) about car, hotel and flight arrangements▪ Book car, hotel and flight arrangements▪ Translate car policies and conditions▪ After sales: billing, complaints, credit control ▪ Manage incoming calls and emails▪ Advise customers (B2C) about car, hotel and flight arrangements▪ Book car, hotel and flight arrangements▪ Translate car policies and conditions▪ After sales: billing, complaints, credit control