Experience

Datex Corporation
• France
• Restaurants
• Technical Writer

  • Jun 2023 - Present


Enlitic

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Writer

  • Jul 2021 - Nov 2022

  Within the first six months, implemented a MadCap Flare online knowledge base, including two product guides, an admin guide, and the API integration guide. Interviewed SMEs and independently researched to gather specifics required to author, and proactively maintain, concise technical documentation for an FDA medical device software. ● In the first year, streamlined documentation processes to increase collaborator efficiency in an ever-evolving environment. Within the first six months, implemented a MadCap Flare online knowledge base, including two product guides, an admin guide, and the API integration guide. Interviewed SMEs and independently researched to gather specifics required to author, and proactively maintain, concise technical documentation for an FDA medical device software. ● In the first year, streamlined documentation processes to increase collaborator efficiency in an ever-evolving environment.



Trace First

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Writer & Product Specialist

  • Oct 2018 - Jul 2021

  Collaborated with developers and SMEs to create a document library for a brand new product, including 500+ technical and user documents, and 50+ video tutorials. Authored and maintained user guides, product specifications, release notes, schema evolutions, system configuration guides, and designed monthly email campaigns for all SaaS products. Managed new client implementations and conducted new client training. QA tested each GitHub ticket for the product, including using Postman to test API tickets. Trained new junior developers, support staff, and junior contributors on the product. Show less



Eötvös Loránd

• Hungary
• Primary and Secondary Education
• 1 - 100 Employee

• English Language Instructor

  • Aug 2014 - Jul 2016

  Honed the skills of proper grammar, sentence structure, and voice, while being clear and concise. Managed classes of up to 25 for the subjects of English, Technology, Arts, and Civilization. Developed and maintained relationships to encourage collaborative learning and skill growth. Honed the skills of proper grammar, sentence structure, and voice, while being clear and concise. Managed classes of up to 25 for the subjects of English, Technology, Arts, and Civilization. Developed and maintained relationships to encourage collaborative learning and skill growth.



Constant Contact

• United States
• Advertising Services
• 700 & Above Employee

• Content Engagement Specialist

  • Jan 2012 - Aug 2014

  Helped businesses create effective, branded online campaigns, such as email and social media. Trained clients to use an online suite of marketing products to maximize audience engagement. Helped businesses create effective, branded online campaigns, such as email and social media. Trained clients to use an online suite of marketing products to maximize audience engagement.



Cactus Software

• Israel
• Software Development

• Technical Trainer & Writer

  • Jul 2006 - Aug 2009

  Chief technical writer responsible for four 100+ page training manuals and 70+ how-to articles. Organized support documents into a library and coordinated office transition to the new file library. Trained classes of up to 12 staff in medical credentialing facilities across the US. Chief technical writer responsible for four 100+ page training manuals and 70+ how-to articles. Organized support documents into a library and coordinated office transition to the new file library. Trained classes of up to 12 staff in medical credentialing facilities across the US.