Experience

MAP Communications

• United States
• Telecommunications
• 200 - 300 Employee

• Account Representative

  • Apr 2018 - Present

  I answer inbound calls from different companies across the United States handling all of their accounts. I assist different clients by scheduling appointments, creating work tickets, paging the doctor on call, and leaving messages for the offices. I answer inbound calls from different companies across the United States handling all of their accounts. I assist different clients by scheduling appointments, creating work tickets, paging the doctor on call, and leaving messages for the offices.



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2017 - Apr 2018

  This workplace was a government contracting job where I gained knowledge of the federal marketplace at a high volume call center. I answered inbound calls and read scripts off of my computer screen. I learned how to handle the PHI and PII of all consumers. On a daily basis I unlocked accounts, field out applications to see what health plans best fit the consumer, and enrolled them into plans. I gave the best assistance possible using a very positive attitude while time managing every call. This workplace was a government contracting job where I gained knowledge of the federal marketplace at a high volume call center. I answered inbound calls and read scripts off of my computer screen. I learned how to handle the PHI and PII of all consumers. On a daily basis I unlocked accounts, field out applications to see what health plans best fit the consumer, and enrolled them into plans. I gave the best assistance possible using a very positive attitude while time managing every call.



Stars (Southpark Mall)

• Colonial Heights, Va

• Salesperson

  • Aug 2016 - Nov 2017

  At this workplace I greeted customers as they entered and asked them if my assistance was needed. I persuaded customers into buying products and drove sales above our goal on a daily basis. At this workplace I greeted customers as they entered and asked them if my assistance was needed. I persuaded customers into buying products and drove sales above our goal on a daily basis.