Experience

Red Deer Polytechnic

• Canada
• Higher Education
• 400 - 500 Employee

• Technical Support Analyst

  • Oct 2014 - Present

  Providing technical support to students, instructors, and faculty in classroom and office settings for a public college on an eight-member desktop support team. Providing technical support to students, instructors, and faculty in classroom and office settings for a public college on an eight-member desktop support team.



NOVA Chemicals

• Canada
• Chemical Manufacturing
• 700 & Above Employee

• Desktop Support Analyst

  • Jul 2013 - Oct 2013

  Conducted a mass PC replacement and upgrade project while scheduling hardware replacements and Windows 7 upgrades with end users, ensuring minimal disruption and downtime as part of the Deployment team. Conducted a mass PC replacement and upgrade project while scheduling hardware replacements and Windows 7 upgrades with end users, ensuring minimal disruption and downtime as part of the Deployment team.