Daiane Oliveira da Silva

Assistente de Operações at Selections
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Espanhol Professional working proficiency
  • Inglês Professional working proficiency
  • Catalão Elementary proficiency
  • Português Native or bilingual proficiency

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Kaique Bezerra 🏳️‍🌈

Entre outras competências, Daiane demonstra comprometimento, assiduidade, criatividade e foco em resultados. Tive grandes aprendizados ao longo do tempo que atuamos juntos desde a universidade, estágio e no mercado de trabalho, espaços onde pude perceber que sua dedicação e organização são essenciais em sua rotina. Deixo aqui meu respeito e admiração por todo esse talento profissional que inspira as pessoas ao seu redor.

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Credentials

  • Catalão A2
    Universitat de Girona
    Jan, 2020
    - Nov, 2024
  • Espanhol “nivel intermedio” (menção “bueno”) - B2
    CELU (Certificado de Español Lengua y Uso)
    Apr, 2019
    - Nov, 2024
  • Stur Web
    Agi Sistemas
    Jan, 2019
    - Nov, 2024
  • Travelport Galileo
    Universidade de São Paulo
    Dec, 2018
    - Nov, 2024
  • Design Thinking
    NEU - Núcleo de Empreendedorismo da USP
    Oct, 2017
    - Nov, 2024
  • Curso de Espanhol
    E. E. Albino César
    Oct, 2013
    - Nov, 2024
  • Pacote Office
    Prepara Cursos Profissionalizantes
    Jun, 2011
    - Nov, 2024
  • Curso de inglês - Nível Intermediário
    Grupo All Net

Experience

  • Selections
    • Brazil
    • Travel Arrangements
    • 1 - 100 Employee
    • Assistente de Operações
      • Jun 2022 - Present

      Atendimento principalmente para agências de viagens do seguimento luxo, auxiliando em gerenciamento de viagens. Contato nacional e internacionais com fornecedores para fazer reservas e reconfirmações. Confecção de material de viagem e produção de orçamentos. Atendimento principalmente para agências de viagens do seguimento luxo, auxiliando em gerenciamento de viagens. Contato nacional e internacionais com fornecedores para fazer reservas e reconfirmações. Confecção de material de viagem e produção de orçamentos.

  • VMO Turismo
    • Brazil
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Service (English, Spanish & Portuguese)
      • Oct 2020 - Feb 2022

      Serving national and international visitors at the Tiete Bus Terminal helping them with questions and tips about the City of São Paulo; Conducting surveys with tourists and citizens in order to collect information about tourism in São Paulo. Serving national and international visitors at the Tiete Bus Terminal helping them with questions and tips about the City of São Paulo; Conducting surveys with tourists and citizens in order to collect information about tourism in São Paulo.

  • Natália Tirroni
    • Brazil
    • Travel Arrangements
    • Travel Agent
      • May 2018 - Aug 2019

      Assist to quotations for customer travel services and products; Organization of travel material; Production and dissemination of digital content about the agency on social media. Assist to quotations for customer travel services and products; Organization of travel material; Production and dissemination of digital content about the agency on social media.

  • USP - Universidade de São Paulo
    • Brazil
    • Higher Education
    • 700 & Above Employee
    • Event Assistant
      • Mar 2017 - Apr 2018

      Assist to production routines of artistic, cultural, and academic events; customer service via email, Facebook, telephone or in person in order to clarify doubts or provide support before, during and after the event. Assist to production routines of artistic, cultural, and academic events; customer service via email, Facebook, telephone or in person in order to clarify doubts or provide support before, during and after the event.

  • LZT Júnior
    • Brazil
    • Travel Arrangements
    • 1 - 100 Employee
    • Human Resources Manager
      • Jul 2017 - Jan 2018

      Development of the company's members through competency methods; Feedback by analyzing goals and monitoring results; Planning and execution of the 2017 Selection Process.

    • Human Resources Assistant
      • Jun 2016 - Jun 2017

      Assist to personal development of members and participation in Junior Company events.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Agent
      • Oct 2015 - Jun 2016

      Customer service of the telephone operator "Nextel" through incoming calls such as: sending invoices by email; contesting accounts; support in the use of devices; change, block or cancel plans; monitoring of negotiations and clarification of general doubts. Customer service of the telephone operator "Nextel" through incoming calls such as: sending invoices by email; contesting accounts; support in the use of devices; change, block or cancel plans; monitoring of negotiations and clarification of general doubts.

  • Museu Penitenciário Paulista
    • São Paulo, Brasil
    • Event Assistant
      • Sep 2014 - Jul 2015

      Assist to scheduling, reception and monitoring of visitors; Planning and execution of the “Cine Carandiru” event, a film screening schedule for the Museum's auditorium. Assist to scheduling, reception and monitoring of visitors; Planning and execution of the “Cine Carandiru” event, a film screening schedule for the Museum's auditorium.

  • E. E. Pedro de Morais Victor
    • São Paulo, Brasil
    • Computer Room Attendant
      • Mar 2013 - Dec 2013

      Welcoming students and teachers from the school and assisting them in the use of computers and programmed activities in the computer room. Welcoming students and teachers from the school and assisting them in the use of computers and programmed activities in the computer room.

Education

  • Universitat de Girona
    Exchange program, Tourism
    2019 - 2020
  • Universidade de São Paulo
    Bacharelado, Lazer e Turismo
    2016 - 2020
  • Etec de Artes
    Técnico, Eventos
    2014 - 2015

Community

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