Dahlia Corrales

Homeowner Services Manager at Spectrum Association Management
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Spanish -

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5.0

/5.0
/ Based on 2 ratings
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Evelyn Gonzalez

Dahlia is a whirlwind of energy, passionate and personable that simply never stops. I have known Dahlia for 5 years working in the same Customer Service department at Kohl's. I have always been impressed by her determination, professionalism and dedication to get problems solved in a robust manner so that they never return again. She is very approachable always with a smile and eager to assist anyone. I know that Dahlia would be a real asset to any company looking for a good Customer Service Manager, and I fully recommend her.

George B.

Dahlia Corrales is a great professional leader whom I have had the pleasure of working with in the call center environment. She possesses the interpersonal and communication skills need to consistently engage with her direct reports, peers and leadership. Over our tenure at Kohl's I have observed Dahlia's commitment to developing and mentoring young professionals to reach their maximum potential. Dahlia had a major impact on my growth and development into a leadership role while at Kohl's. As a peer Dahlia was consistently supportive and always open to providing advice when asked. I believe Dahlia would bring value to any business looking for a experienced leader possessing excellent project management, leadership development and team building skill sets.

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Credentials

  • Building Resilience as a Leader
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • How to Project Vocal Confidence
    LinkedIn
    Oct, 2020
    - Nov, 2024

Experience

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Homeowner Services Manager
      • Nov 2020 - Present

    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Assistant Manager
      • Sep 2013 - Sep 2020

      Provided Service Level Management, monitored internal queues, and staffed in support of business goals. Led and developed 4-5 exempt and 70-100 non-exempt leaders, providing guidance, direction, support, and deep dive into team performance to identify trends, opportunities and progression, offered guidance to resolve any HR-related concerns.

    • Customer Service Coordinator
      • Sep 2010 - Sep 2013

    • United States
    • Retail
    • 700 & Above Employee
    • Interim Sales and Service Manager
      • Sep 2009 - Sep 2010

      As Sales Service Manager, led and developed 8 exempt leaders and 100 nonexempt employees, recruited extra hours, managed Voluntary Time Off (VTO) to support business needs , team building activities, HR recruitment, Associate engagement and sales goal initiatives.

    • Team Manager
      • Apr 1993 - Sep 2010

Education

  • Northwest Vista College

Community

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