Experience

FSC Securities

• United States
• Financial Services
• 1 - 100 Employee

• Business Development Associate

  • Jul 2021 - Present

  Lead by displaying functional excellence, support by connecting internal professionals to aid with coaching, strategic planning, onboarding and development, and build expertise Identify areas of skill development; grow and develop through strong collaberation Collaborate with Investment Advisory, Operations, leadership across organization, internal business units, financial professionals and staff to achieve a shared goal of ensuring resourced are levered to drive maximum value and impact for clients Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells Develop strong relationships and expertise of knowledgeable to be a expert for my team and financial professionals Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for FSC Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application Be the main point of escalation and advocate for financial professionals, vertical, and clients Collaborate with leadership to strategize and execute the long-term vision for FSC Business Development



Advisor Group

• Financial Services
• 700 & Above Employee

• Top Producer Analyst

  • Sep 2017 - Jul 2021

  Responsible for supporting our top producing advisors by answering inbound calls related to brokerage operation questions, explain policies and procedures, process brokerage transactions and research operations transactions Analyze problems and follow through to resolution Assist advisors with account establishment and maintenance, cash management, transfers, and retirement accounts processing Assist with navigation in advisory platforms Create a strong working relationship with Advisors and their assistants. Knowledgeable on financial services and key wealth management concepts Deep experience working directly with financial advisors Educate advisors on finding information on online portal and provide peer to peer training Process incoming online requests and log inbound calls and transactions from Advisors into SalesForce CRM Work independently to make decisions regarding resolution of issues and exercise judgment to know when to escalate issues to supervisor or manager Works collaboratively with other departments in order to complete transactions and processes Contact clearing firm on routine brokerage account platform inquiries Keep up-to-date on changes to industry and business processes Meet 80% quality and production goals



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Branch Service Associate

  • Apr 2005 - Mar 2016

  Client Service Associate UBS Financial Services, October 2012 to May 2014 Atlanta, GA Support two Senior VP with client development and managing $850mm in assets Welcome packet preparation for new clients, account opening, transfer of assets and overall support to the client’s needs Quarterly, Bi-Annual and Annual client meeting Portfolio Review. Compiling and preparation of LTC quotes in Financial Planning Review Served as Event Coordinator by securing venues, guests, speakers and marketing the event Supported Senior VPs with presentation development by proof-reading and editing; also assisted with preparation of written correspondence. Maintained appointment calendar, coordinated travel schedules and submitted travel expenses for principals; Acted as liaison for vendors, visitors, clients and colleagues; Marketing point-person to support the team agenda; updated and maintained team website Expense reporting Compiled monthly report data of top tiered clients Branch Service Associate UBS Financial Services, October 2007 to October 2012 Atlanta GA Provided service to UBS clients by responding to clients’ requests and addressing inquiries to different areas as appropriate Processed and followed up on operational duties linked to new accounts and risk management Manually filed and processed correspondence received by fax or originals; maintained and scanned account relevant documents Processed check deposits and disbursements; handled incoming and outgoing transfer requests. journals, fed wires, EFT/ACH, DTC; reviewed trade entries Reviewed accounts for transfers and coordinated with both client and other financial institutions to ensure the expedient receipt or delivery of assets Solved complex problems and adheres to the rules governing the securities industry Performed market research and interfaced with the branch management team as required